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Preen & Clean Reviews 

2.703
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

First clean today. Really impressed with the service and especially Brian. Nice guy and actually took pride in his work. The big difference is that he cleaned the frames too which makes all the differ... Toon meer

Beoordeeld met 4 van de 5 sterren

Would have given 5 stars but the date kept changing for our 1st clean,but once he was here couldn’t fault the service ,hopefully they will return every 4 weeks as requested.Paid cash direct to the guy... Toon meer

Beoordeeld met 5 van de 5 sterren

This was my 1st clean I was absolutely thrilled how clean everything was yous message day before to let us know when and what time which I really appreciate as I then can unlock gates and get dogs ba... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Emanuel did a fantastic first clean. Very professional, polite and efficient. Explained things really well. I had contacted the company chat to ask if I needed to be in but not had a response. Emanuel... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Glazenwasser
  2. Schoonmaakdienst
  3. Dakgotenreinigingsservice
  4. Schoonmaakbedrijf

Over Preen & Clean

Geschreven door het bedrijf

Preen & Clean, the UK's premier purified, hot water window cleaning company. With thousands of happy customers, hundreds of 5* reviews and cutting-edge window cleaning equipment, Nobody cleans better. We currently operate in the following areas:

  • Barnsley
  • Blackburn
  • Bolton
  • Burnley
  • Bury
  • Bradford
  • Castleford
  • Dewsbury
  • Doncaster
  • Goole
  • Halifax
  • Harrogate
  • Huddersfield
  • Hull
  • Keighley
  • Leeds
  • Manchester
  • Oldham
  • Pontefract
  • Rochdale
  • Rotherham
  • Salford
  • Selby
  • Sheffield
  • Wakefield
  • Wetherby
  • York

Using our eco-friendly hot water window cleaning technology, we take our time cleaning your doors, glass, frames and sills - leaving you with windows that make your home smile again!

Nobody cleans better

Geschreven door het bedrijf

Professional
Our 5* window cleaners provide only the best service to each of our customers, something we take pride in. You’ll easily spot Preen & Clean team in our branded vans, and we always arrive in uniform. We also keep you up to date on your cleaning schedule with reminders the day before we’re due to visit, so you’re never surprised to see us!
Friendly
We’re a family business, and we know how important it is to like and trust the people that take care of your home, so we put our customers at the heart of everything we do. From expertly tailored services, quality customer care, to a range of easy-payment options, our friendly team lives up to our shining reputation.
Reliable
You can rely on us to turn up and leave your windows sparkling, quickly, conveniently, and to our 5*standard. All of our window cleaners are local to the area, so they’re never too far away. And on the rare occasion we’re running late, we’ll always let you know in advance.
Value
Premium window cleaning, without the premium price tag! We offer excellent value for money with cleans starting from just £8 that are guaranteed to leave your windows gleaming. We get in to every nook and cranny, making sure your glass, frames, sills and doors are always left sparkling.

Our services

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Contactgegevens

New customers save 20% for 6 months

Save 20% of the price of your window cleans for the first 6 months

4,6

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(2.703)

629 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very impressed

Very impressed, communication good, efficient, polite, excellent value for money, would highly recommend, will use on a monthly basis

18 juli 2026
Beoordeeld met 5 van de 5 sterren

Preen and clean are amazing

Preen and clean are amazing, they respond to emails very quickly and take care of your property. I was very impressed with the first clean. Well done guys keep up this amazing work

17 juli 2026
Beoordeeld met 5 van de 5 sterren

Professional

Professional , quality service & brilliant 1st clean from Brian. Great communication & easy to navigate account & make payments.

Highly recommend.

17 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had my first windows clean yesterday…

I had my first windows clean yesterday with Brian, he introduced himself and explained to me that with the first clean I might gets streaks/spots but it only happens because of what may have been used on the windows by the last window cleaner I had…and also with how long my windows haven’t been cleaned for.
I had a window cleaner before who used a ladder…I noticed he wasn’t cleaning my windows properly and sometimes would miss my small side windows out but still taking the same amount of money for all my windows and he broke the glass on my floodlight with his ladder so I sacked him….🐰😠 i got another window cleaner which I had to sack again because he broke a part of my small wooden fence with his rubber pipe and then he marked my car without saying anything and only used cold water on my windows which he didn’t take 2 mins to clean and my windows wasn’t that clean after….not a very happy Bunny🐰😠 so I’ve gone with preen & clean and I am delighted with the first clean by Brian he was very polite and respected my property and like I said explained what would happen with my first clean and if I wasn’t satisfied that if I ring them they would come back and do them again of course free of charge…he even did my front and back doors and to use hot water which is much better then cold makes a big difference, you get what you pay for…..the other two window cleaners I had before wasn’t doing a good job for what I was paying and no respect for my property!!

Ps:- Nearly forgot to mention you have a choice of how you pay preen & clean either by “Cash - Debit - Bank transfer - Phone.

Thank you preen & clean and especially “Brian” see you next time, keep up the good work…so far one Happy Bunny lady🐰😊

I recommend Preen & Clean give them a try!

16 juli 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Window cleaner

Would have given 5 stars but the date kept changing for our 1st clean,but once he was here couldn’t fault the service ,hopefully they will return every 4 weeks as requested.Paid cash direct to the guy on the day which I prefer to do .

14 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First Class First Clean!

First clean today. Really impressed with the service and especially Brian. Nice guy and actually took pride in his work. The big difference is that he cleaned the frames too which makes all the difference. Thanks again. Would highly recommend Brian and Preen and Clean. Their portal is easy to use and really informative. 😁

17 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor

I have had windows cleaned 3 times in total by this company, once initially followed by a reclean and once yesterday. The "cleaned" windows look worse than before the visit on all three occasions. The water is not removed or dried so there are water marks left behind. It doesn't matter how many recleans you offer if the method is not fit for purpose. I have now cancelled my agreement. I cannot understand all the rave reviews, I can only assume people have low standards. Very disappointing.

16 juli 2026
Review zonder uitnodiging
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Teresa, we’re sorry to hear you feel this way and that the service hasn’t met your expectations.

We appreciate you giving us the opportunity to revisit the windows, and we’re disappointed that you still weren’t happy with the result. We use a purified hot water system, which is a widely used professional window cleaning method that does not involve manually drying the glass. The purified water is designed to dry naturally without leaving marks when used correctly.

That said, we understand that every property and every window can be different. Previous products, soaps, chemical residues, hard water deposits, and existing build-up can sometimes affect the finish, and in some cases it can take multiple cleans for the glass to fully recover.

We’ve passed your feedback on to our customer service team so we can review the visits and the outcome. We’re always happy to investigate concerns where a customer feels the service hasn’t been delivered to the expected standard.

Thank you for taking the time to share your feedback.

Kind Regards, Preen & Clean

Beoordeeld met 2 van de 5 sterren

Windows not cleaned but chasing payment.

Used for a while and were fine nothing to shout about.

My windows were due to be cleaned in March and no one showed up and it got pushed back to June. In June I got a text saying it has been done (it hadn't) and now I keep getting chased for payment even though I have contacted them numerous times about this and they acknowledged the windows had not been cleaned.

Wouldn't use or recommend.

10 juni 2026
Review zonder uitnodiging
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Joanne, we’re sorry to hear this, this isn’t the standard of service we aim to deliver.

We understand your frustration, especially if you were advised that a clean had been completed when this wasn’t the case. We’ve passed your details back to the team to review the account and ensure this is resolved correctly. We’ll also investigate why payment reminders were sent if the service had not been completed.

If you need any further assistance, please contact our customer service team on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com so we can help.

Kind regards, Preen & Clean

Beoordeeld met 1 van de 5 sterren

Took 3 months to get a clean after…

Took 3 months to get a clean after numerous excuses. I had wipe them afterwards to get rid of the scum. All they do is brush with soap. No removing of the suds. I won’t be paying them.

16 juli 2026
Review zonder uitnodiging
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Matthew, we’re sorry to hear this, this isn’t the standard we aim to deliver.

We’re also a little confused by your comments, as we don’t use soap or detergents. Our system uses purified water, which is designed to leave windows clean without any residue or “suds.”

We’ve passed your details to our customer service team and requested further information via Trustpilot to help locate your account and investigate this properly. Someone will look into this and arrange a free re-clean if needed.

Sometimes it can take 2–3 cleans to fully remove build-up from previous soaps and chemicals to achieve a completely streak-free finish.

If your account is under a different name, please contact us on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com so we can help quickly.

Kind regards, Preen & Clean

Beoordeeld met 3 van de 5 sterren

Only as good as the franchise

As preen and clean is a franchise like any franchise it is not as good as the local one to you. Unfortunately ours started ok. Then we had two windows completely missed and then 3 failed visits which eventually led me to cancelling the service.

16 juli 2026
Review zonder uitnodiging
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Gary, we’re sorry to hear this, this isn’t the standard we aim to deliver.

Just to clarify, we don’t operate as a traditional franchise with independent local businesses. All of our technicians are employed by us directly and work in the areas they live in, so the service should always be consistent and in line with our company standards.

Missing windows and failed visits are not acceptable, and we completely understand your frustration, especially after a good start.

We’ve passed your details to our customer service team and asked them to look into this further to understand what’s happened here. If your account is under a different name, please contact us on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com so we can locate your account quickly and put things right.

Kind regards,
Preen & Clean

Beoordeeld met 5 van de 5 sterren

Had our first clean today

Had our first clean today, with Emanuel, and so happy with the results. Brilliant service - thank you.

16 juli 2026
Review zonder uitnodiging
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Fiona, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Beoordeeld met 5 van de 5 sterren

I really like your work and the staff…

I really like your work and the staff member is really nice.
I prefer to give him 5stars.

16 juli 2026
Review zonder uitnodiging
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Shakoora, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Beoordeeld met 5 van de 5 sterren

Extremely pleased

Brian done a great job on my windows, which were really dirty. I am very pleased with the results.

16 juli 2026
Review zonder uitnodiging
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Mrs Fawthrop, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Beoordeeld met 3 van de 5 sterren

I’ve used the service for over a year…

I’ve used the service for over a year and recently the service and quality of cleaning has deteriorated. Twice in the last few months the appointment has been changed last minute or late in the day after preparing the property (moving garden furniture and plant pots, removing items from around doors and windows). Today’s visit lasted approximately ten minutes (5 front of property 5 rear). Window sills not cleaned ( know this as my grandson left a toy plastic building block on the rear downstairs sill which wasn’t moved to clean). The rear kitchen window was cleaned perfectly due to my wife being in the kitchen while this was taking place. My rear bedroom/home office window had the large pane cleaned (still some marks left) and the small pane just wetted.
Come on guys, sort yourself or I’ll have to look elsewhere for a service that delivers

15 juli 2026
Review zonder uitnodiging
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Keith, Thank you for your feedback. This isn’t the level of service we aim to deliver or expect from our team.

We’ve shared your details with our customer service team, who will investigate this and contact you to help resolve the issue as soon as possible.

We’d also like to remind customers that if you’re ever unhappy with any aspect of your service, please reach out to our customer service team — that’s exactly what they’re there for. Giving us the opportunity to look into the issue allows us the chance to put things right.

If your account is registered under a different name, please contact our customer service team on 0800 061 4216 (Monday–Friday, 9am–5pm) or email info@preenandclean.com.

Kind regards, Preen & Clean

Beoordeeld met 5 van de 5 sterren

Good communication and

Good communication and
Hassle free

13 juli 2026
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Poi Ye, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Beoordeeld met 5 van de 5 sterren

First time using this company

First time using this company happy with my first hot window wash... came when they said... Brian was very polite and introduced himself thankyou 😊

10 juli 2026
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Stace, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Beoordeeld met 2 van de 5 sterren

The reason I chose 2 is because

The reason I chose 2 is because, no noisy ladders,quick,quiet but as.for the final finish a lot of windows was left with drip marks all over them & I'm not just talking about a few..
I don't understand aa some windows was fine & clearly wasn't.

14 juli 2026
Review zonder uitnodiging
Logo Preen & Clean

Antwoord van Preen & Clean

Hi Noonyk, we’re really sorry to hear about your experience. While we’re glad you appreciated the quiet and efficient service, the finish you’ve described is certainly not the standard we aim to deliver.

Our cleaning method uses purified water, which should leave a spotless, streak-free result when completed correctly, so it’s disappointing to hear that some of your windows were left with drip marks. This isn’t typical of our service, and we’d like the opportunity to look into what may have happened and put things right.

We’ve checked our system but haven’t been able to locate an account under the name “Noonyk.” If you’re happy to help us investigate further, please could you provide a few more details, such as the property address or account holder name?

Alternatively, you can contact our customer service team directly on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com, and we’ll be happy to assist.

Kind regards, Preen & Clean

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