Bugs & Butterflies UK Reviews 382

Really impressed with our experience. My partner got me the tiger moth eggs for my birthday and it's been an absolute joy to witness these guys hatch. He bought me ten eggs but there was more like 16-18 and they all hatched. It's fascinating watching them grow and we've already placed a second order. We contacted customer service as well as we were concerned about how the babies were getting on and they've been so helpful - big shout out to Andrew for being so helpful!

Just received my moth eggs, carefully packaged and supported by an online care guide as well as the possibility to get help from the vendor directly. I highly recommend getting in touch with them if there are any questions or concerns, as they've always been very helpful.

The Garden Tiger Moth eggs were fine – about 80% hatching. All bar one of the 1st instar larvae are hibernating, Therefore I am pleased with my first experience with your company.

Experienced and caring source. My beasts were sent appropriately, just before emergence, surviving very well to date. Highly recommended.

My puss moth eggs arrived promptly and well packaged, put them into a bigger container as usual waiting for hatching, it takes a while, 2 weeks but the little black tails are now chomping on some willow. Can't fault the guys, eay ordering, secure payment and secure and quick delivery.

My tiger moth eggs arrived sooner than expected as it states spring/summer, they are now in a separate container awaiting hatching.

Slight panic when they the puss moths hatched as food stuff was not in the house.

Caterpillars are seasonal, if your order expect to wait a while to get the eggs (especially) for native or non native species they have breeding season so prepare to wait a while.

The negative commentets have clearly not read or understood the seasonal information on the website.

Also know what your getting, prepare early and read up on foodstuff and specific requirements for your species etc as this is usually what kills them.

Also you can't blame the guys for postal issues with royal mail.

Very swift fulfilment of my order with regular updates on delivery status. One batch of ova did not succeed in a reasonable time and were replaced immediately and without question.
The service has been far superior to the well known firm that I have used previously.

This is a great company which really goes the extra mile. I love that they followed up to check how my caterpillar eggs were getting on, and when I had a question about food plants the reply was so helpful. Highly recommend.

Always great service, be sure to read the care guides and only order bugs from the "currently available" section if you're not looking to pre order

Great communication and would recommend! My cocoons were posted on time and I'm very happy with the service! I found their website very easy to navigate, I mean if you want your cocoons to come on time, just check the availability of them on the website and/or email them a question! :)

Terrible company, ignores you and ignores refund requests. Had to dispute through my bank to get the money back. Ordered in December, emailed multiple times 1 auto reply then radio silence. Don't order from them.

Purchase two leaf bugs sets of eggs, 14/4/26 connected via shop to get updates,
Just got a refund said I would have waited if they told me when I could expect eggs .

I would have given zero £50 voucher - not delivery on order no communication just an excuse of being poorly and a delivery had been dispatched - still no product arrived I’m still waiting

Been using bugs and butterflies for a while, always have a good variety of stock and always helpful with advice on rearing. Thanks

This was our second order from B&B and just as before, fantastic service! Our eyed hawk moth eggs were delivered carefully packaged, exactly when the website said they would be. We ordered these at the end of February with the site stating delivery Spring 2026 and sure enough, a few days after the first day of spring we had a dispatch email and they arrived.

All 20 eggs have now hatched and are happily feeding on the advised food plant, Willow.

I have recommended B&B to a close friend who has since ordered, and will also be ordering in the near future for some eggs/caterpillars for our daughter’s school summer project.

Faultless!

Thanks again!

Eggs and pupae are always well packaged, lots of information on the website about how to care for different species meaning that it's super easy to raise caterpillars successfully. Love the range on offer and the regular email updates about what is currently available. Customer support is also fab with swift, helpful responses. Never had an issue ordering from here and have made multiple purchases in the last year or so. When purchasing seasonally available eggs ahead of when they are ready, they have always arrived in the stated season or month.

The team at Bugs & Butterflies are always professional and a great help when you need it, seasonal availability delivery is always kept to and they were more than happy to help me with a guesstimate on timings so i knew when to have extra space ready for in time.
They even sent out part of s bulk order for me that i was ready for quicker than anticipated. All in all a great help always.

Very fast delivery of my newt eggs. Out of the 10 eggs i ordered 6 have hatched which I think is a good success rate. They are growing well and look healthy. Would definitely buy again.

I valued the care taken with my order. The email communication about the status of the order and delivery dates and times was very good. The packaging was excellent and the livestock arrived safely and as described.