Bugs & Butterflies UK Reviews 

Overall experience with this company is great. Ive used them a few times and the insects are great quality.
They always come really well, packaged and if in season and ready for delivery then they arrive in a timely fashion.
Customer service is fantastic I always get help with what I feel are silly questions and responses are fast and very helpful.

Im a very happy customer 😊

Made a $69 order in June 2025. Its end of March 2026 never received my order. Been following up since. I would like my money back or my order. They don't respond. DO NOT ORDER FROM THIS SHOP!

Tiny caterpillars received securely with some food plant .
Looking forward to seeing them going through their lifecycle and then release them as adults.
A childhood memory.

Absolutely loving the chance to experience such beautiful creatures. Many Thanks. Rosie 🦋

Best avoided. Please read the negative reviews to save yourself hassle. Poor communication, poor service, unreliable.

I’ve been following and purchasing from Bugs & Butterflies for a couple years now. I’ve purchased eggs, cocoons and caterpillars and all have been a great learning experience for myself & my young daughter. Mother Nature is such a wonderful thing and seeing the beautiful butterflies and moths that emerge is a real pleasure. With a little bit of patience and the right environment, anyone can enjoy these wonderful creatures.

This is a repeat of my email about 6 months ago.
These are scammers and bullshitters, if you know of anyone you buys live butterflies and moths please advise them to stay well clear of these liars! You will lose your money and you will receive emails with new goods for sale also stating they are catching up on their emails, Ive recently asked for the refund time and time agin, but they insist I have credit with them, joke! - I do not want to ever deal with these again!!!.... Avoid like the plague!!!

Great service, communication was spot on and items arrived on time. Will definitely be ordering from here again in the future.

I have received my moth eggs in post when they were safe to send I know it could take a while as who knows when moths are going to lay eggs and how many there will be so somtimes have to wait till they get sent I’ve had not issues with bugs and butterfly’s what so ever if I need any information they are willing to help just email I will be doing much more business with them in the future Paul

This was my first time getting moths and they both emerged perfectly, they are amazing! The delivery was perfect and packed well! Please read their terms and conditions for delivery before placing your order, as seasonality and other factors play a role in the waiting time! I ordered my moths about one and half month ago, and was patient. Patience rewards, especially in this kind of hobby.

Although my Madagascan Bullseye moth cocoons took a while to come, I was prepared for this, as the website does explain how things work in terms of availability. I was also kept updated on the progress. The cocoons arrived in perfect condition and we have already had 3 out of the 5 hatch, with two successfully pairing! They are stunning moths and my two boys and I have loved the experience. Thank you!

Great communication, delivered on time.

Received my order all well
You just have to be patient sometimes as it’s live creatures we are dealing with not items of a warehouse shelf , communication is good have not been let down yet after several orders

Fast delivery, amazing customer service, all butterflies are out an they are so beautiful ❤️ my daughters loves them so much ❤️❤️ thank You very much and definitely will use Your service again 🦋❤️

I ordered blue moon butterflies and when they hatched every single one was mangled, they then died the very next day. I then ordered 2 Madagascan bullseye moths and one is dead and the others wings are all mangled. I tried to email about the butterflies, they asked to see my setup and then they completely ignored me. I don’t believe these moths & butterflies are being cared for well at all.

Everything is always well packaged and arrives quickly. Did have an issue with royal mail one time however this was quickly resolved, so their communication is very good and reliable.

Eggs look healthy! Takes a while for them to arrive but that's not surprising considering moths can not lay on command and often lay depending on season,so if you don't receive your eggs/cocoons as quickly as you expected, I suggest waiting and maybe checking the website to see when it said they may be available. Would definitely order again, seller is lovely and I can't wait to see some moth larvae hatch!

Have been using Bugs and Butterflies for the last few years and I cannot fault them!
Working with live animals is always going to be unpredictable, and although frustrating when an order is delayed or cancelled, the team always do their best to keep you informed, supply the orders and offer alternatives if needed. It's a challenging business they operate, but I honestly feel like they do an amazing job to bring us such a niche product in the UK.
I know my orders are always packed perfectly with the speediest postage, and that my moths will make an appearance when they are ready, with a team on-hand to help if I need it!

Thank you to the team - you are all fantastic!

We received a great service from this company (delivery, comms, product..). We bought two sets of UK Moth eggs and all hatched (you do have to read the guides provided on the Bugs website though - with instruction it is easy to do - but if you just 'wing' it is likely that they won't hatch, will die or will escape!). You do also have to be patient for the order to arrive - there is a definitive Moth lifecycle that cannot be circumvented ~(they don't lay eggs to order!). The fun we had with showing our young kids the whole lifecycle was also immense. Highly recommended

Amazing service, been using for years and always reliable