Bugs & Butterflies UK Reviews 

I was aware that there would be some delay depending on seasonality, it took 4 months for the eggs to arrive - it would have been even better if there could be approximate arrival times so that food/plants could be bought in preparation. Out of 12 eggs, 10 hatched & 5 caterpillars have made it to maturity - which is pretty average in our experience. These caterpillars have thrived and my daughter absolutely loves them. They’re fascinating although just to warn you, you need a lot of food 🤣. Andrew has kept in touch with us all the way through & seems more than happy to offer advice. Glad we persevered with the wait.

Used a few companies for my hobby and this is by far the best, delivery is always quick and the quality is second to none , and always there for extra help if needed , couldn’t recommend more

Quality product good communication and excellent service. The follow up to see how I was getting on was much appreciated

I have bought two batches of moth eggs from this company this year and have two batches of cocoons on the way. My experience of all of my orders has been perfectly satisfactory, they have even provided me with extras and refunds when there have been minor issues without any hassle. Details on each order at the bottom of the review.

I have found this company very reliable and affordable for the service they provide. Having read through some of the negative reviews I am concerned that some customers dont seem to understand that they are purchasing live animals that are being transported though the postal service for their convenience. Of course there will be uncertainty with delivery dates and they may experience damage but the company do their best to remedy any issues you encounter so long as you let them know!

Details of orders:

1st Order: I bought 10 Gynanisa Maja eggs and they arrived 2 days after my purchase. I received around 14 newly hatched (1st instar) caterpillars along with a portion of host plant and they all seemed healthy and thriving. Unfortunately, the caterpillars did not take to my host plant (from my garden) and as these were the first caterpillars i ever tried to raise i didnt notice the signs they were starving until it was too late and I killed them all after about a week or two 🥲

2nd order: I bought 10 Rothschildia Lebeau eggs and I recieved about 11 unhatched eggs. They all looked fairly healthy maybe a bit dehydrated from travel but after a few days I recieved an email to let me know that unfortunately this batch of eggs had been having a poor hatching rate and I received a full refund as store credit which I was very happy to use to try again lol. I did get lucky and one of my eggs from this batch hatched which I was very pleased with! My one surviving caterpillar was doing well until I had to leave it for the weekend under the care of my family and I think it dried out and sadly died.
I had contacted customer support before purchasing to make sure these caterpillars would accept my host plant and they replied after a few days guidance

3rd order: I pre-ordered 2 Aticas Luna cocoons (I decided I needed to try something easier than the very fragile baby caterpillars). They were pre-ordered for summer/spring of 2026 in the black friday sale but the team let me know that they had some of these cocoons coming in this month and asked if I would like them early which I said yes to! They are due to arrive soon (I will post an update when they arrive).

4th order: I purchased 2 Argema mimosae cocoons as a gift for a friend. Prior to my purchase I had contacted customer service twice, first asking what kind of moths I should aim to buy as a novice who has not had much success with my previous eggs, to which they let me know cocoons would be best to buy and a few species that would be best as well. After this response I did some research and decided on Argema mimosae and I emailed them again to double check that this order is likely to be successful as a gift for my friend on her birthday (21st Dec) they contacted me after I made my order to let me know that the Argema mimosae may not arrive by the date I need but that they are happy to substitute with another species that will be ready if thats what I would prefer, to which I said yes that would be my preference. I made the order for the Argema mimosae on the 7th of Dec and they dispatched my order a week later on the 15th. They let me know they replaced my mimosae with a similar priced alternative species like I requested (and they made it an impressive looking one (Attacus Lorquinii) which I also asked for lol) and they included an extra cocoon for free for the trouble!

In summary: Amazing customer service. Replies can understandably take a little bit of time (a couple of day). Live creatures are fragile but the company are very helpful when things go wrong.

It’s my first time ordering pupae and cocoons, and it’s been super easy to do!

From care questions, to order changes, and being kept updated when my orders can be expected made everything super smooth!

Hopefully if I can raise my moths well, I’ll be back for many more!

Thank you!!

Its amazing experience! Delivery was quick, our Attacus lorquinii moths hatched in 3 weeks and they were beautiful and really cute! We will definitely make another order soon! ;)

The people at Bugs and Butterflies care about their customers, and also their tiny animals.
They keep customers up to date with orders which may take their time because animals are not predictable, and keep in touch to ensure you are enjoying keeping tiny livestock, and doing it well and with confidence. I am currently raising Atlas Moths who are very impressive larvae.
Their catalogue is very tempting mind you, and I have to fight myself not to buy animals I am not set up to keep.

Even with a few hiccups on the way, they were extremely helpful and easy to talk to!

Shocking customer service. Does not reply. My order took months to come, I understand that it is subject to season, breeding etc, however what I don’t understand is the total lack of customer service. I ordered peacock butterfly pupae and they all arrived DEAD. No point in emailing them, as they are too busy taking other people’s money. STAY AWAY PLEASE, YOU WILL LOSE YOUR MONEY. I have reported this company multiple times with no avail. The absolute nerve you guys have.

I have ordered two times and have been happy with both of my orders. It took a while before the orders were posted, but this is normal with this type of business. Everything was packed really well and my e-mails have also been answered. Will be ordering from them again.

Being aware of the time of year and availability of seasonal supply, I ordered some blue morpho butterflies that were showing imminent delivery. Bugs and Butterflies kept me informed of the status of delivery (took a little under a week to arrive) and the pack of 5 pupae arrived securely and carefully packed and in a very healthy condition. They are all flourishing and, as a first time keeper, I've even received support with follow up care.
I honestly feel that a lot of the negative reviews on here are due to customers not noting the availability of supply and perhaps not fully considering that these are livestock and supply is not as easy as selecting items from shelves in a warehouse.
I'll definitely order again!

I have had mixed experiences with this organisation some good but the latest terrible customer service means I will be returning to WWB

No stock sent. No answers to emails. Worst customer service. Ignore at all costs! I will be arranging a charge back with my bank. Then they responded claiming to "respond to every email", when their own mailing list states they're "backlogged" with emails. I have checked junk emails as requested. Nothing. Total jokers. Would rate zero stars if I could.

Never buy. Arrived dry and dead.

Ordered pupea and caterpillars all pupea dead and others not arrived emails but very little would not recommend at all now going through bank for refund. WASTE OF TIME. SUCH A SHAME LOVELY WEBSITE

Don't order from this company, they don't supply?.. they email months after starting eggs will be coming, but they never do!. Last response August, still no comma eggs, I've asked for a refund, avoid

Order received 16th October 2025
I originally ordered luna moth eggs but received an email letting me know they were no longer available this season. I was automatically given store credit and asked if I would like to reorder for next season.
I instead chose to order rothschildia orizaba eggs as they stated "imminent" for availability. About a week later I had an email telling me my order was being posted.
I have received larvae so I believe the eggs may have hatched in transit. All larvae appear alive and well.
I've ordered insects through the post before and I have to say these were very well packaged.
I was a bit nervous after reading all the other reviews but I can confirm I have received the livestock I ordered.
I will most likely be ordering from this store again.

Takes money and provides inaccurate timeline and doesn’t respond to emails. Was told I’d get them in the summer, ordered in July and didn’t arrive until October which is seriously inconvenient time. Had chased multiple times on email and requested money back and they just never respond.

Dont get the bad reviews, some species take some time (as mentioned on their website “estimated”) but i can’t complain. Received my eggs, who emerged already in mini caterpillars on their way. Most of them made it alive, a few not. But thats the risk you take with live animals, as mentioned on their website. (I live in Belgium) so it was quite the travel for them. I also got good communication via email, with a quick and helpfull response for my orders. Will order again!

After many attempts on getting a positive response or a response at all! I have successfully won a charge back for my hard earned money to come back to me.

Please please DO NOT ORDER from this sham of a business. No number to call or address. I'm sure they don't supply that info on their website due to all the negative responce they get.