Kartell toilet was severely damaged but Build and Plumb will not take responsibility or even offer a discount because it was not reported within 24 hours. Our builder had no need to open it until he... Toon meer
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Lees wat reviewers zeggen
Incomplete order sent out, missing item completely forgotten about by them, had to make contact numberous times to chase up, only to be told it on its way, turns out it wasn't true, it never turned... Toon meer
Bedrijf heeft geantwoord
I ordered something and unfortunately one of the items wasn't quite correct, easy mistake. I contacted them via their website and I had a reply within a few hours. Issue was sorted out, I returned the... Toon meer
I bought some jointing compound for my drive. It was a good price and it arrived quickly. There was a problem with one of the packets (not this company's fault) and they resolved it quickly, with no p... Toon meer
Bedrijfsgegevens
- Bouwmaterialen leverancier
- ook in
- Deurenleverancier
- Hoveniersbenodigdheden winkel
- Tuinbouw leverancier
- Veiligheids- en werkkledingwinkel
- Verwarmingsapparatuur leverancier
Over Build and Plumb
Geschreven door het bedrijf
Build and Plumb are a leading supplier of quality building and plumbing materials in the UK. With over 150 years of experience, we offer a wealth of knowledge and expertise to our customers.
We supply everything you may need for your DIY project, renovation, or trade job. Whether you're looking for plumbing & heating, landscaping, building materials, painting supplies, workwear, or tools. We have a wide range of quality brands available, including Snickers, Scruffs, Purdy, Rothenberger, Refina, Kartell Helly Hanson and Karndean.
Our customer service is highly rated by our customers, as is our swift delivery service- with 4.5 stars on trustpilot! Order today for materials to your door - without the hassle! With thousands of products to choose from, at great prices. Shop securely online at buildandplumb.co.uk
We supply everything you may need for your DIY project, renovation, or trade job. Whether you're looking for plumbing & heating, landscaping, building materials, painting supplies, workwear, or tools. We have a wide range of quality brands available, including Snickers, Scruffs, Purdy, Rothenberger, Refina, Kartell Helly Hanson and Karndean.
Our customer service is highly rated by our customers, as is our swift delivery service- with 4.5 stars on trustpilot! Order today for materials to your door - without the hassle! With thousands of products to choose from, at great prices. Shop securely online at buildandplumb.co.uk
Contactgegevens
Build and Plumb Unit 14, Brunthill Industrial Estate,, CA3 0EH , Carlisle, Verenigd Koninkrijk
- buildandplumb.co.uk
4,0
Goed
8K reviews
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Antwoord van Build and Plumb
We appreciate your positive feedback! We're so glad that you found the order process simple and the delivery was on time.
Antwoord van Build and Plumb
We're happy to hear that you found it easy to order, that you were pleased with the price, and that your order arrived on time!
Easy to navigate website
Easy to navigate website, competitive pricing and quick delivery. Very positive experience. Thanks
15 juli 2025
Review zonder uitnodiging
Antwoord van Build and Plumb
We're so happy to hear you found our website easy to use, the pricing competitive, and the delivery quick! Thank you for sharing your very positive experience.
I paid for next day delivery on in…
I paid for next day delivery on in stock products. I recived an email stating that the order had been sent to the delivery company and received a tracking number. Next day I logged on to the delivery companys tracking portal and the status was waiting for order to be collected, I then called DX to ask about my expected delivery but they said they didn't have the order. I then went on to contact Build and Plumb and they confirmed the order hadn't been sent to shipping company and offered to refund my next day delivery charge, I decided to cancel and go to Screwfix and Toolstation to get the products I needed.
8 juli 2025
Antwoord van Build and Plumb
We appreciate you taking the time to share your experience. We're sorry to hear your order wasn't delivered as expected and that you had to cancel it. We'll investigate why the shipping process failed to meet our standards. Your feedback helps us improve our service.
Very easy to find product exactly as…
Very easy to find product exactly as advertised and delivery was early so that’s a bonus
5 juli 2025
Antwoord van Build and Plumb
We're so glad you had a great experience finding the product you needed. We appreciate your positive feedback regarding the speedy delivery!
No drama fast delivery
Really easy to order pay etc
Delivery driver was spot on
3 juli 2025
Review zonder uitnodiging
Very good customer service
Very good customer service; I had a problem with one tub of wide joint filler that they sorted out without much fuss.
1 juli 2025
They don’t seem interested in customer service
Order Despatched on Saturday using Royal Mail tracked 48. It finally arrived on Friday after they mistakenly sent it to the wrong depot ‘in error’. That’s not Build and Plumb’s fault but when I messaged them for help I can only assume they didn’t care since they never replied. Parts were too late for the job, so never again
9 juli 2025
Review zonder uitnodiging
Antwoord van Build and Plumb
We appreciate you bringing this to our attention. We're sorry your order was delayed and that our support was not responsive. We'll investigate what happened with the delivery and our reply time to improve our service. Thanks for your feedback.
Excellent delivery time7/07/25
4 juli 2025
Just what I needed.Thank you.
7 juli 2025
Review zonder uitnodiging
Prompt delivery
3 juli 2025
Antwoord van Build and Plumb
Thankyou for taking the time to leave feedback.
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