Bungie Reviews 

Bungie does not care about their customers. They make their competitive crucible experience unfair and unplayable as their matching system is broken. They have been told many times about this, but if it’s their players; and cause undue stress because they don’t care. How can I lose 10 matches in a row, and move from platinum promotion all the way down to silver III in a single night? How can they take away 1/4 of the progress wheel every time I lose? People need to class action sue them.

Order was returned to sender and subsequently resold to another customer, with no notification whatsoever to the original customer. Had I not checked, it would have been in limbo whether the order was in the process of being shipped or not. The order page at the time would allow the address to be entered only a specific way - a way that made it so that the address looked off and therefore returned to sender by the shipping intermediaries.

Above all however, is the horrible customer service - in particular from an agent on a specific request (Ticket 163677). Crude, unprofessional, clear lack of accountability and empathy. It's one thing for logistical issues that are outside of your scope - but something like service is definitely in your purview. I had asked for an issue with the service to be escalated but to no avail. I presume the ticket was closed with a no survey tag to drown out the bad experience from being escalated - assuming they even have customer satisfaction surveys in the first place.

I would not recommend any Bungie Store products from hereon because of this experience. I would steer clear of any Bungie store products unless you're a fan of disappointment.

This will be a long post, but I feel people really need to know the BS I went through with this pre-order.

I pre-ordered a Women's Medium (this is important) of the Season of the Splicer hoodie on July 7th, 2021. I wasn't in a huge rush for it but it did take awhile for it to arrive. I receive the hoodie on May 22, 2022 and it was HUGE! Clearly someone mixed up the orders cause this thing ended up being a dress on me! Now starts the horrible experience of trying to exchange it...

May 22, 2022: Emailed Bungie store support with pictures. Couldn't help me until all pre-orders were sent out. I had followed up on May 27th, as I did not hear back.

June 1: They respond saying there should be an update the following week.

July 7: I email regarding the update
July 22: I email AGAIN regarding the update
July 25: Got a response that the warehouse was fulfilling the remaining pre-orders.

September 2: Asking for an update again - 4 months so far to resolve an issue.

October 26: A response! Confirmed that I want a Women's Small and advised that I need to ship the incorrect hoodie back to bungie - at my expense!

November 17: I got the replacement hoodie and it fits great! But the zipper broke on the second time wearing it.

This hoodie took about 1 year to get cost me around $200 Canadian after the purchase and exchange rate, shipping it back and now replacing the slider on the zipper. While I still love the hoodie I would never by any clothing from Bungie again.

Bin seit Beginn Destiny Spieler und spiele eigentlich nichts anderes.
Wurde vorletzte Woche für PVP gebannt aus keinem mir ersichtlichem Grund. Nicht gecheatet, Account nicht weitergegeben, niemanden beleidigt. Weiß weder weswegen noch für wie lange.
Habe zwei wirklich höfliche Tickets bei Bungie eingereicht mit der Frage, weswegen ich gebannt wurde und für wie lange, doch beide Tickets wurden einfach als "gelöst" abgewürgt ohne mir jegliche Informationen zu geben.
Danke für nix, will gar nicht nachdenken wieviele tausend Stunden ich in diesem Spiel verbracht habe und wieviel ich gezahlt habe um dafür wie Scheis*e behandelt zu werden.

actual Bungie store experience, their customer service is god awful. i wast to expect a shipping number by September it is now November and usually, I'm not so picky but when you spend 150 on a jacket you plan to wear for winter it kinda sucks, and I also wouldn't care so much if I got any answers at all to where my order is as under my order tab it has said processing for the last 6 months, so I went to customer service 3 times each time getting nothing but a robot response so finally I did something to force getting ahold of someone and asked for a refund, I then got told no refunds and that my order was processing with still no expected date.

Kein Support in deutsch, Support nicht aus dem Spiel erreichbar. Server gehen immer down, bin seit anfang an bei destiny dabei, immer alle erweiterungen vorbestellt, jetzt zu Unrecht teilweise von Aktivitäten rausgekommen, das wär es kaufe mir keine weiteren erweiterungen

Ruined Destiny with their greed, hell they could at least make it streamlined or just less of a clusterfxk so that the only option isnt just to sink hundreds of hours in, just to figure out whats going on. Its a shambles and PvP is just as unplayable these days, yet new expansions and cosmetics keep coming out/ Hell your becoming worse than blizzard and thats saying something after the major diablo immortals f up

So far I've sent over 20 messages to Bungie support and received the exact same copy and paste response from them over and over.

They were acquired for 3.7 billion dollars but I can't even get a human being to respond to me.

Disgusting, absolutely disgusting. Worst customer support I have EVER seen in my career.

Look I got my old PlayStation account banned not by bungie but bc of people being petty and bc of that I lost around 5 thousand dollars worth of content and I’m trying to log into Bungie and it won’t let me but the PlayStation account I had previous to this new one used a different email and my bungie account was this email and it’s not working I’m don’t with this bull crap I want my hard earned work back

Ordered a steam code for a Destiny 2 expansion DLC. Waited 3 days and never received the code. Tried numerous times to contact support and never heard a word. Now, I am forced to go through my credit card company to get my money back.

I paid full price for the game and I paid full price for 2 of their DLC. I take a break from playing their game and I comeback just to find everything I “paid” for was actually just at bungies discretion. I bought 2 DLC I didn’t actually play. The DLC I paid for was “vaulted” which means stolen from players so they can force you to pay more money. Bungie is trash. Destiny is trash.

Will not do anything about cheaters in “competitive” play. Can’t call it competitive because bungie does not care. Crucible is a HUGE waste of time.

What a shame , they do not care about the player. Multiple problems with the game, servers are crap....I've been there from the beginning....I'm out. I won't ever buy your s@#$%!.

Had an issue when placing my order, so I tried to contact them immediately to resolve - either by changing my order, or cancelling and reordering. They took 3 months to get back to me by which point they said they had “retired the item from sales”! Never seen such bad customer service before. There’s a difference between busy and poorly managed

They rig the games so that it doesn’t really matter how good you play they will make whomever they want to win win ,

Please do not ignore the bad reviews. I purchased an item that did not have an announced delay period and they didn't ship it out until 1 month later - while I was in the middle of a move.

When I saw they created a shipping label but had not yet handed the package to Fedex I immediately contacted their customer service to change the address - only to be told that they will not recall the package, change my address, or do anything to help me - even though the delay was their fault.

They told me I needed to get the package returned to them if I wanted a refund. Yes - I somehow needed to get to my old home, intercept a package, and then return it at my own expense so I can get a refund.

Do not shop with them.

Biggest crack pot company out there honestly I'm not sure how they're even still in business they need to be sued for every penny they got it's the most corrupt company in the video game industry hands down

Their customer service sucks. I ordered an item on 12/17/21 expecting it just after christmas and it was held in the warehouse until 2 days ago. I had to constantly be emailing them to get it shipped. Genuinely the worst company i’ve ever ordered from.

Store holds orders for months and then begin manufacturing. Never tell customer. I have multiple orders over 1 year out.
I have an order for books currently available on Amazon for next day deliver, over a month out with Bungie.

I tried placing an order and kept getting a Zip Code Error. However I was at one point double charged for the order. I sent a ticket and got a msg back that it was resolved but still could not place an order. When trying to inquire about what to do I received silence. At this point I'd say if a Merch Store doesn't have proper functionality or support theres no reason what so ever to purchase that Merch. Can get better service for knock off items on sites like Red Bubble for crying out loud.