Bungie Reviews 

Website said place order by December 15th to get in time for Christmas. I placed order on November 28th and still have not received it. I’ve emailed customer service several times and am told “order is still processing, you’ll receive a tracking email when it is shipped”. Was hopeful when I received an update email, but it wasn’t anything new. Last reply, 2 months later, said the item is now out of stock and I’ve been offered a refund or can continue waiting. What a joke!

Shocking, order placed 1st week of December, still waiting for it now. The only way to track after they take your cash is "wait for tracking email", awful, abysmal p... poor. Find what you want on eBay from someone who knows someone in the warehouse and managed to get their items, but avoid the site!

As I said in the title, I've worked in customer service for years, I understand being understaffed and busy, especially during a pandemic. What I don't understand is the absolute garbage pile of excrement that their website is. How do you have a known error/issue (when you go to purchase something, "an unexpected error has occurred" preventing you from buying it) that your clients/customers have been complaining about for a year and still do nothing to fix it? The only known solution is basically, you wait, and then try again later. You know how that's worked out? I missed out on purchasing items because I was waiting for that error to resolve itself. And of course by the time anyone gets back to you, the error has temporarily gone away long enough for your purchase, there's nothing they can do about it, or it takes weeks for them to respond to your response. I'm not gonna fault them on that, but if that's how the customer service is gonna be, they need to fix the site first.

Add on to that that their "Notify Me" once the soon-to-be-available item is available is an absolute joke. I've done it on 4 different items and I never received one notification about it, which is not hard to set up a one-click email notification that informs everybody who wants it. It really isn't. Hell, whoever your marketing person is could do it. But, gods forbid that ever happen BEFORE they fix the purchasing error. And don't even get me started on their linking account issues. I just simply unlinked my Xbox account because they were using that as my default account and the site wouldn't allow me to change it (Another error).

All this and freaking 7 years of horrible PR, you'd think you'd find a better business model to run your store on.

Several tickets since my order a few months ago. Automated answers, no agent reply. Had to chargeback with my bank. Worst service ever.

Ordered T-shirt November 2020. Yes you read that right over a year ago. Twice it was marked as delivered. In the Netherlands. I don't live there. It was never delivered. Not even attempted delivered. Contacted them about 20 times and they do nothing then they stopped replying. They still have my money and the non existent T-shirt never came.
Don't expect to get anything from this company.

I ordered a Raid Ring, 5/24/21 2 days after VoG came out for D2. I’ve been waiting for this for ages now, then they tell me in email the order was cancelled. They tell me this a day after it was taken off the bungie store so now I can’t even buy a new one? I got not only robbed of my item, but robbed of my money too.

Reported to the BBB, these guys are a waste. Don’t buy from them.

Cheating in Destiny 2 PVP is the worst I have seen in any game. Aimbots, network laggers, wall hackers are now in almost every single game. Bungie either does not care about it or is completely incapable to handle this issue. Not sure which one is worse...

Been waiting for a purchase to ship since February 2021 (eight months at time of review)

Been waiting for a reply to a faulty goods claim since July (three months at time of review)

Emails and tickets raised go unanswered and there is no other way to communicate with them. Dispatch staff who have contacted me about other issues refuse to assist with any of the issues i've raised tickets for.

I'm 43 and have worked in customer service and sales since i was 18. Bar none, this is the worst customer "service" i have ever experienced. It's a shame i can't give them lower than one star.

Crap company with even shittier business ethics.

No point of contact for customer service either.

So they'll sell you products then take it away from you, money wasted. More paid for content getting removed from destiny 2 won't waste money on anything else from bungie again.

If I could give zero stars I would. I am leaving this review for my husband. He plays Destiny on his xbox. Well, he never left the game while he was playing with teams and live. he was always booted and so he connected his xbox with an ethernet cord and maybe was kicked from a game a couple of times. So, it is the game and not our internet. We have great internet and unlimited data. So, he gets a notification that he has been banned for 7 days from playing against others via live. He appeals and they denied it and do not care that he did not leave the games and was booted due to the servers that destiny uses. so they need to fix the unreliable servers and not punish the players who do not leave the game and get booted due to server issues. bungie would not listen, bungie did not care, and all they care about is oh well he will be fine and then spend more money. maybe if you would care enough to fix the server issues then he would not quit playing the game. remember without players to play the game and pay the money then you would have nothing. just like the customer is always right then the player should be recognized and at least look into the situation vs just blowing him off. do not play destiny because it is a waste of money and time.

Diese Firma ist Geldgeil ohne Ende . Man siehe Destiny . In Destiny 2 wird einem das Zeug von Destiny wieder verkauft . Der Loot ist mehr als nur Glücksache . Gibt echt Fehler im Spiel zum Nachteil der Spieler dauert es Wochen bis Monate bis was passiert . Gibt es aber ein Vorteil für Spieler wird es in wenigen Stunden gefixt . Spieler die Cheaten oder AFK sind da wird nicht gemacht . Allein die Community hat sich sehr schlecht entwickelt über die Jahre. Jeder ist nur noch auf sein Vorteil aus. Schade

I ordered and item a month ago with full expectations of it arriving within two weeks as website predicted. I have emailed the support staff three times with no response. Terrible customer service! I do not recommend ordering from their website.

I am now on my 4th week with no reply from the store.
One item was sent marked thousands more than it was. That item was sent back and I still have not recieved it months later
Another item was just sent marked as VAT non paid, when I had paid it. The item is now being sent back to the store because I'm not paying tax twice. I have contacted the store multiple times over the past 4 weeks with not a single reply. I have spent hundreds with then at this point on preorders and this is how they treat customers.

Wer zu viel Geld hat, kann gerne dort bestellen. Es kommt auch garantiert nichts an und Mails werden auch gekonnt ignoriert.
Der Bungie-Store sollte sich mal der Verbraucherschutz und das Gewerbeamt mal genauer angucken.
Wenn schon sich darüber, vor mir so viele jetzt Beschwerden, sollte sich Bungie mal Gedanken machen. Ob es nicht negativ sein sollte, Produkte zu verkaufen und damit Geld zu verdienen. Du bestellst und es kommt nichts und egal wo du dich meldest, es kommt keine Antwort. Zocken nur dein Geld.

Erbärmlich was diese Leute da abliefern!
Viel Geld kassieren für mageren Inhalt,alles schon zig mal durchgekaut und bekannt und nichts neues großes.Nö,hab keine Lust mehr auf das Game.Bungie go home ,habt vieles verkackt.

Pre-ordered destiny toaster. Best purchase I ever made imo.

Destiny 2 is unplayable, constantly getting booted from the game with various error codes, this is the only game this ever happens on. Absolutely useless

Bungie doesn't have customer support. You are unable to contact them through email or phone. There is a forum and you never get a response from a Bungie member.
Once you buy the Bungie product, you are in a maze of no support. They have deleted other player's paid content and they couldn't contact anyone to check what went wrong. It is sad that they treat customers like crap. Avoid it !!!