Brighton & Hove Buses Reviews 314

I received a reply within a few minutes on a Bank Holiday evening. Excellent service.

Thank you for prompt reply.

I emailed a query early this morning and received a very quick reply full of details for a journey on 26th June.

Asked a question on a Saturday afternoon and got a really quick reply. Great customer service. May be a small thing but very impressed.

I bought a monthly subscription for a few months to commute to work and back, but after moving away I didn't cancel the automatic payment before it came out of my account. I sent an email asking for a refund, and received a reply and the refund within a few hours! (speed depends on bank). Thanks Mark!

Bus Driver Tony (Driver 7790) was an absolute pleasure. I had lost property on the bus and he made sure to keep my item safe and handed it back to me when I managed to track the bus back down. Was very helpful and I cant thank him enough!

Waiting at bus stop in Steyning for No 2 bus today- There were 7 of us + a dog and the bus went sailing past even though I had my hand out. Not amusing to have to wait over an hour for the next one. Not the service I usually expect from B&H Buses. However Customer Service have been VERY helpful and polite -I would give them 5 stars!

I was waiting for the number 7 bus at the st James street at the coop and I saw two number 7 stuck behind a rubbish cart in the steine.the buses were already late the one behind less so but timed six minutes ( sad I know) stationary while they collected sacks no attempt to move.no conception that it would mean their turnaround at the marina was just drive back to keep up the time so no break to stretch legs sat in a cab for over 30 minutes .like the drivers who passengers seem to think are their personal one stop journey planners is any consideration made by those complaining? As regards ' chatting' when I meet my favourite driver Steven he being involved in an incident previously described any chatting is quick and minimal and only when not in motion.
So perhaps consider why the bus is late before complaining .
I was delayed too after a night shift but it wasn't the buses fault.

Very bad! Very very horrible!
Never on time, and the bus driver just chatting each other.

I had a lot of issues with getting to Brighton due to cancelled buses and being told they weren't cancelled. We had bought a ticket to Sealife centre which we never got to due to the buses. I complained and the service I received was amazing. Immediate response from them and they asked for details and then refunded our ticket price for Sealife. Very impressed and grateful

Totally unprofessional management, one road work and no bus for 2h. This was on 5 April 2025.

Brighton & Hove Buses offers mixed experiences. While some drivers go above and beyond, others show poor attitudes towards passengers. Timetables often don't match, leaving people waiting unnecessarily or facing overcrowded buses. Service to places like Southwick is unreliable, making commuting stressful. Improvements in scheduling and customer service could make public transport a preferable option.

Another cancelled bus service. 3 times I have tried to catch a scheduled service this week and twice it was cancelled. That's 33%! Absolutely shocking

Very helpful. Quick answer. Perfect.

I’m a Brighton resident, born and bred
. My poor review is because I’ve noticed an unfriendly attitude develop by drivers; and maybe it’s because they are following a policy, that means if you are running to the bus stop, as I was today, and very nearly there, the driver just drives off. This is so unfriendly and to put it mildly ‘shit’. It’s not fair to say the bus would be late if they waited 15 seconds, it’s just bad customer service and I’ve had this happen several times in recent years. Just makes you feel they have no care at all for customers. Give us a break. We all have to wait while people piss about and scan their cards before getting off the bus!

I love the fact that there is someone to respond to emails and offer real-time support 7 days a week. This is top notch.

Extremely unreliable and unfortunately plenty of rude drivers.

I got fastest reply and the problem sorted out

Unfortunately, I have had extremely bad experiences with this bus company. The schedules are completely unpredictable—buses frequently get canceled or run late, making it difficult for passengers who rely on them for work or school.

Considering the high ticket prices, one would expect a reliable and well-organized service, but that is far from the case. The coordination between routes is terrible: sometimes two identical buses arrive almost empty at the same time, while another route is so overcrowded that it's nearly impossible to get on.

If I had the choice, I would avoid this company entirely. I wouldn’t recommend it to anyone looking for a punctual and stress-free transportation option.

I felt as if my problem was listened to and heard. Customer service was absolutely amazing, thanks a lot to the nice lady who I phoned about this.