We initially reserved a bus for the 2020 St Patricks Day parade in NYC. After two plus years of the pandemic we were able to make use of the reservation. US Coachways was extremely accommodating and... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Our Bus Driver George was absolutely amazing! He was so understanding and made the trip a breeze. I highly recommend him and his services!
I have been impressed by the quality of service from my first call. Paul Conti the sales representative was cordial and helpful. I understand from those who were passengers on the bus, that the rid... Toon meer
Bedrijf heeft geantwoord
I just wanted to inform you that are experience on the charter service provided was excellent. The driver, Mr. Erick Smith, was professional, competent, friendly and personable. Without his inter... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
BusRental.com aims to bring customers the perfect transportation option for their travels. We give you the widest range of vehicles, from large charter buses, mini buses, party buses to entertainer buses, limousines, sprinter vans and sedans. This way, not only are you assured of comfortable, luxurious and convenient travel, but you can also work within your budget. BusRental.com is simply the easiest way to hire a vehicle for your travel needs, no matter where you are going and what your budget is.
Contactgegevens
Verenigde Staten
- 1-800-569-2012
- busrental.com
4,8
Uitstekend
502 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Driver timely and navigated nyc trafic…
Driver timely and navigated nyc trafic with perfection. Bus was spotless with all amenities.
31 december 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you JD,
Our staff works hard to get you where you need to go in a ride that fits the bill. Thank you for the review!
Antwoord van Bus Rental
Thank you Sawyer,
We thank you for the recommendation and look forward to providing the same great service in the future.
Spectacular!
Spectacular customer service and motor coach and facilities in excellent condition! Highly recommend!
26 december 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you Genevieve, We take pride in creating a great system so that your trip can be one of ease and comfort and that your expectations are met. Thank you for the recommendation.
AMAZING EXPERIENCE
Driver was great. We booked with Shalonda from NY to DC and she was very helpful throughout the process. Definitely recommending!
26 december 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you Deborah,
Thank you for the recommendation, Our team members help to guide you through the process of making your trip hassle free through our services.
Delivered exactly as promised
Delivered exactly as promised. Driver was a very polite and courteous. Was on time and trip was a breeze.
25 december 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you Manoj,
Our experienced staff makes sure that your trip goes off according to plan as best they can.
Antwoord van Bus Rental
Thank you Barbara,
We take pride in providing a great experience every time!
Good service and pretty good price
Good service and pretty good price.
It would be nice to have more clean busses, found some trash in mine
11 december 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you for the feedback Sean,
We work to make sure you get good service at the right price. Thank you for bringing this to our attention, we will have to look into the bus that was used, and will work to make sure this doesn't happen in the future.
Fantastic Service
Great service. I had to tip the driver because honestly, he went above and beyond! There was nothing more I can ask from this bus service. We felt like royalty. Thank you!
10 december 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you Perry,
Our drivers go the extra mile to make sure your needs on the bus are attended to and that overall you have a great experience. Thank you for the review!
Antwoord van Bus Rental
Thank you Katey,
We work hard to provide you with a great experience.
Two great years in a row
Two great years in a row! Thank you for your wonderful customer service and awesome event experience! The Aggie Gentz will see you again in the Fall of 2019!
5 december 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you David,
We are always trying to maintain the same great service for each and every trip you take with us. We look forward to working with you next year!
Antwoord van Bus Rental
Thank you,
We work hard to provide you with excellent service every time you use us.
Good service
26 november 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you Evelyn, We take pride in providing great service for our clients.
BEST DAY EVER
We had an amazing experience taking a charter to MetLife stadium! The bus was on time and followed through correctly with all instructions! We will definitely be using bus rental again in the future :)
20 november 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you Meagan,
Our team takes pride in making sure our buses get you where you need to go according to the directions you specify. We look forward to working with you in the future.
WORST EXPERIENCE EVER- DO NOT USE THIS COMPANY
It has been 30 days since I cancelled my reservation two days after making it...I am being charged 30% penalty even though I purchased cancellation insurance..what a joke- should have read fine print. Cancellation insurance should cover 100% of cancellation fee, not $500 of a $6000 charter!! I paid $50 for the insurance...what a freaking rip-off....AND the company said I had to cancel through their online system, but it would not recognize my password and I never received a password reset email, even though I sent at least a dozen requests (yes I checked my spam folder, all my folders...NO RESET email ever sent). This company is a ripoff, they have terrible customer service who never return phone calls, and they steal your money. DO NOT USE
20 november 2018
Review zonder uitnodiging
The “people” part is five-star
The “people” part is five-star: helpful, timely and courteous! The problem was the website management of billing status. It doesn’t log payments correctly. I was not at any time overcharged, but it didn’t register existing payments.
14 november 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Hi Gregg,
Thank you for the review. We are glad you had a good time on your trip and we will work on this issue that you encountered on log in.
A wonderful experience
My experience with busrental is truly wonderful. We had an amazing time on our trip. Our driver, Leo, was really great and accommodating. My only suggestion is to have a better way to distinguish the bus. That would've been the icing on the cake! Otherwise, no complaints.
14 november 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you Elizabeth, We trake pride in providing a top notch experience for our guests. We will look into your feedback for future trips, thank you for the great review.
Terrible Customer Service- Updated
UPDATE: Upon posting this, I heard from US Coachways within 15 minutes. They confirmed with me that they did not find the camera, but reached out to the depot to ensure. I am glad to have the loop closed with this and to be updated.
INITIAL REVIEW:
I am sad to review US Coachways this way, but when it comes to customer service, they have been shady and unreliable.
I have been reserving 55 passenger charter buses a few times a year through US Coachways over the past few years with no problems, but recently, as soon as I required something that didn't directly relate to sales, they stopped replying to me.
One of my passengers left a $500 digital camera on the bus, I contacted them within a week or so of our trip, my sales representative forwarded me to an assistant who was going to help me retrieve the camera, and then they stopped replying. I called, sent multiple emails, and even tried to email customer service beyond the two reps I usually work with- all with no reply.
This experience has been really frustrating as I have not been able to close the loop on this lost item. It would be nice even if they lied to me and said, "it couldn't be found", but instead they just don't reply.
13 november 2018
Review zonder uitnodiging
The bus service was excellent
The bus service was excellent. The driver was very courteous.
The bus company provided detailed information. I would highly recommend their service.
12 november 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you Diann,
We have worked hard to make sure your experience is a great one, and that you are kept informed in all aspects of your trip.
Easy reservation process
Easy reservation process. Clean bus and excellent driver.
31 oktober 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you Tina,
We have worked to streamline our processes in order to make sure you are kept well informed on your trip and that you have a great experience.
Our experience was great..
Our experience was great... bus was on time coming and going...clean and an excellent driver Samuel Martinez
30 oktober 2018
Review zonder uitnodiging
Antwoord van Bus Rental
Thank you Brenda,
We are glad you had such a great trip and that everything went off smoothly.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.