We purchased for a recent trip to Bali we found the website so easy to navigate it was quick and easy, breeze to find and add in extras! Price was competitive aswell which was a bonus
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Lees wat reviewers zeggen
Huge shout out to Michael R and the team for their awesome customer service (via email) and speedy handling of my claim. I came home early from a trip in the US, and they processed and paid out my c... Toon meer
Easy to buy, good price, but lot of exclusions, there are other options in market which I missed out because of price and I knew it after I lost items which are excluded. As an example a drone is excl... Toon meer
My second time insuring my trip with Butter and I will continue choosing them! Competitive pricing and user friendly interface. My first time submitting a claim too and the process was so smooth. Afte... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you're backpacking across Europe, taking a gap year to explore Asia, or planning a honeymoon in Bali, Butter can cover you. With an intuitive quote process, users can effortlessly tailor their coverage to include everything from snow sports to motorcycle cover, making it perfect for the digital nomad, the thrill-seeker, and everyone in between. The process is straightforward, transparent, and easy, making it accessible for everyone. Butter understands the importance of reliable support while overseas. That's why we have a team on call 24/7 for emergency support. So that even if it's 2am in the middle of Shibuya Square, we've got your back. Plus, our online account dashboard makes it super easy to manage your cover, make claims and get support online. For the young traveler looking for insurance that's as flexible and adventurous as they are, Butter Insurance is the go-to choice, providing peace of mind for this generation.
Contactgegevens
4,1
Goed
130 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Competitive price & easy application
I left my travel insurance till the last minute (I was at the airport waiting for my flight to Honolulu)!!
Butter Insurance reviews were well above other competitors and it was quick and easy to complete the application.
Price was also very competitive.
Thankyou Butter Insurance.
4 december 2024
Antwoord van Butter Insurance
Thank you Lorraine! Best time to take out cover as you're waiting to take off. Hope you had a great time 🌺
To get cover was super easy not.. Easy PESI
To get cover was super easy not complicated at all and only took a couple of minutes..I've told all my family and friends to go through Butter insurance now
20 oktober 2024
Antwoord van Butter Insurance
Thanks so much Te!! Glad to hear and thanks for spreading the word 🙌
Antwoord van Butter Insurance
Thanks Tracey! Glad you found it easy ⚡️
Second time user. Always a great experience.
Easy quote process and very affordable. From reading other reviews feel very secure knowing if I have to claim will be quick and painless
29 november 2024
Antwoord van Butter Insurance
Thanks for coming back Nicholas. Have a great trip ✈️
Highly recommended
It was quick and easy to take out a last minute policy right before my trip to Europe
24 augustus 2024
Review zonder uitnodiging
Antwoord van Butter Insurance
Nice one Rob, thanks for taking the time to review! Hope you had a great trip 🌞
Seamless experience as always
Seamless experience as always. Can’t beat those prices. Will use for all my holidays going forward.
14 november 2024
Unreal experience
Unreal experience, super easy to use and made me feel at ease during my trip to the states!
21 november 2024
Review zonder uitnodiging
Antwoord van Butter Insurance
Thanks Molly!! Appreciate the review 🙏
Want to be treated like a human not a number -.choose Butter
I have had the BEST experience with Butter Insurance . The Bali ash cloud had me cancel our trip . Getting the runaround from actual accommodation and the booking source was soooooo frustrating . Butter listened , heard my issue and understood . They were amazing to deal with , I wasn’t a number . My claim was assessed so quickly and paid out in just a few days . This is the most reasonable and understanding insurance claim I’ve made . Helping out in more ways than one ! If you need insurance GO BUTTER !! If you want to be treated fairly and feel you are being heard by an actual person not a generated system please use Butter . Highly recommended five star service ,
12 november 2024
Review zonder uitnodiging
Antwoord van Butter Insurance
Hi Kirsten - Thank you so much for taking the time to share your claims experience 🥹 Reviews like this make our day!! We really work hard to make our customers feel heard, so we're very glad we could help you out during the volcano. Hope you make it back to Bali soon! 🌞 Butter Team
Disappointing…and further disappointed.
Extremely disappointed with the outcome of my claim and the prolonged period of time it has taken to still not have obtained a resolution. Adequate documentation and evidence had been provided only for further information to be requested and ultimately lead to the withdrawal of my claim. Should have stuck with my original insurer. Staff were helpful and it was a user-friendly process to begin with.
*UPDATE TO THE RESPONSE RECEIVED BELOW.
I never discredited your request for further information. I critiqued your inability to resolve the matter in a reasonable time. I provided sufficient evidence at the beginning of the claim (which would have been suffice to another insurer) and you are currently at week 5 of attempting to obtain “further information” with no end date in sight. Your inability to obtain information should not impact my ability to be reimbursed. That’s the equivalent of advising that I won’t pay your premium until I have the need for a claim. I don’t appreciate your attempt to patronise a paying client who withdrew their claim as a result of your failed procedure and due diligence.
6 november 2024
Review zonder uitnodiging
Antwoord van Butter Insurance
Hi Billy - Sorry to hear that you are unhappy with the request for more information about your claim. Our team does need this to move forward. Please feel free to reach out to suport@butterinsurance.com.au if you decide to provide the requested information and reopen your claim, and we will prioritise reviewing it as quickly as possible so you can get a speedy resolution.
Push for review before start
Easy enough to organise but I don't see why I'm asked to write a review before the start of the insurance. How can I answer the question: How did we do? if nothing has been done yet? So three stars for now, due to unnecessary emails.
20 oktober 2024
Antwoord van Butter Insurance
Hi Eos - unfortunately this is a limitation of Trustpilot 🙁 Sorry about that! It's frustrating for us too. We can only request a review after a purchase, not after everyones unique trip dates. We will try to find a better way to send these emails so thank you for your feedback!
Antwoord van Butter Insurance
Thanks David! Appreciate it 🙌
Excellent, straightforward travel cover
I bought Butter cover for my son and I for a trip to New Zealand in September. The user experience in the purchasing process is unbelievably good - it was absolutely seamless and very quick and easy.
Fortunately I haven't had to claim on the policy.
I will definitely purchase Butter cover again in the future.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Butter Insurance
Thank you for the review El! See you for your next trip ☀️
easy online service
easy online service, good pricing. haven’t had need to use for claim but am happy with online service and full disclosures on oroducts
5 oktober 2024
Antwoord van Butter Insurance
Thanks Sarah for the review, really glad to hear you like the online portal! 🙌
Butter Insurance was so easy to navigate and receive a quote
Butter Insurance was so easy to navigate and receive a quote.
I was away when I thought I may have needed to return home early so I sent an email regarding the situation. They replied a short time later explaining everything required.
I have insured with them again for my next trip away.
26 september 2024
Antwoord van Butter Insurance
Thank you Willie for taking the time to leave your review!! We're glad our team could help out while you were overseas, and appreciate you coming back for your next trip ✈️
Having Butter Travel Insurance behind you is a must
Having Butter Travel Insurance behind me gave me a great peace of mind. My flight from London to Australia was cancelled 10mins before boarding time. I got in touch with Butter Insurance, to see what my options were,Sophie was most honest and helpful, told me what I was covered for and how to make a claim. I decided to get in touch with the Airline and they agreed I was due compensation, so in the end I did not make a claim with Butter Insurance, but knowing that they were only to happy to help, was pleasing to know.
I will use Butter Insurance again without hesitation on my next adventure, highly recommended.
19 september 2024
Antwoord van Butter Insurance
Thank you John for taking the time to leave a review! Very kind words and we have passed them on to Sophie too. Cancelled flights are the worst, so we're glad we could give you a good experience 🙌 See you next time
Hassle-Free Travel Insurance Experience with Butter Insurance
I used Butter Insurance for my trip to Japan, and the process couldn’t have been easier. It took just a few minutes to get the coverage I needed, and everything was super clear and straightforward. The rates were great too, and I had my policy in my inbox right away. Definitely recommend if you’re looking for quick, hassle-free travel insurance!
11 september 2024
Antwoord van Butter Insurance
Thanks Noah, awesome feedback, really appreciate it 🙏
Antwoord van Butter Insurance
Great to hear James, thank you!
Such an easy and seamless process with…
Such an easy and seamless process with Butter Insurance!
22 augustus 2024
Antwoord van Butter Insurance
Thanks Joshua, appreciate you taking the time to review 🫶
Butter insurance is so nice and easy
Butter insurance is so nice and easy. They were very helpful when my laptop was stolen. Cheers guys will use next time.
14 september 2024
Review zonder uitnodiging
Antwoord van Butter Insurance
Thanks Jasper, so glad we could help! 🙌
Antwoord van Butter Insurance
Thanks for your review, glad you found the process to be efficient!
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