Terrible customer service! I moved house and accidentally entered the wrong shipping address. I emailed 3 times trying to get this changed before it was shipped and had no response. I then went onto t... Toon meer
Bedrijf heeft geantwoord
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Terrible customer service! I moved house and accidentally entered the wrong shipping address. I emailed 3 times trying to get this changed before it was shipped and had no response. I then went onto t... Toon meer
Bedrijf heeft geantwoord
Love buy me once - they have a great selection of high quality products that are reasonably priced and excellent value in the long run. Such a refreshing change from the mass produced, limited lifespa... Toon meer
We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the... Toon meer
I found 2 items that I was interested in (a larger than standard bath sheet, and a deep double size fitted sheet). Ordering and payment was straightforward and the items arrived very soon after. I... Toon meer
Buy Me Once researches and sells long-lasting products.
25 Lavington Street, SE1 0NZ, London, Verenigd Koninkrijk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Well made products that will last and at a great price with quick delivery.
Brilliant company, I am happy to see a website focused on selling products that can make a difference for our daily life and the planet.
My first order with Buy Me Once was shipped next day and delivered with no problems.
My second order was shipped next day and then... nothing. Almost two weeks later the order has not arrived, tracking details are not recognised by the courier, and email & webchat enquiries have gone unanswered. As a previous reviewer has said recently, at this point I see no other option than to request a chargeback through my credit card.

Antwoord van Buy Me Once UK
Well curated products - we are very happy with our new Siri toothbrush.
Buying was easy and the product arrived within two days.
UPDATE -
I have now had contact from buy me once - they have chased up their supplier and have asked for a Saturday delivery. Now contact has been made, the service has been excellent
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I’m starting to wonder if this is a legit company. Ordered a pan a week ago and it’s not been dispatched. Emailed, webchat and FB messenger over a few days and no reply. Think I’m going to have to do a credit card charge back if I don’t hear back in a few days

Antwoord van Buy Me Once UK
We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the website, rather than having to do the research ourselves. We've been really pleased with the pans so far. Thanks buymeonce!
The customer service people are very pleasant, but I've not received either of the items ordered 25 days ago. One had been discontinued by the manufacturer; the other is - I don't know where.
Disappointed.
The item arrived when expected and still intact. No damage
It is a lovely present: flask/Cup
I had fabulous customer experience with Buy Me Once. I asked for an update on where my parcel was and I got a very quick response and further updates without asking. It can be hard to find good customer service these days and I really felt they went above and beyond and were incredibly kind, efficient and understanding. Also the product is absolutely beautiful and everything we hoped for
Ordered on the 20th Dec; delivered on the 21st - that's impressive. A lovely leather product, made in the UK that I'm sure will age beautifully. Thank you
Long lasting, researched products and really quick customer service when there was an issue with delivery with part of the order. All great!
Accurately described products. Love the quality and arrived in good time
All companies should behave like this, and encourage us to buy more thoughtfully.
I've purchased a few things from Buy Me Once and the quality is amazing. The price can be high, but the items I've bought will genuinely last a lifetime, so I think of it more like an investment. The Solidteknics pans genuinely do get better with each use.
The customer service is also great - Tara has been really responsive and helpful through all contact.
What we need more of. Everything I have bought from here is indeed still in action to this day...Stuff that lasts like it used to.
I contacted Buy Me Once because the earpads of the AIAIAI headphones I purchased from Buy Me Once almost 3 years ago, had started to come apart. Right away I received a response from Tara who told me to send the earpads back to Buy Me Once and they would send me free replacements, which they did promptly. It's just so refreshing to buy a quality product and receive caliber customer service.
Great business doing great things for the planet
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