Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Toon meer
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Lees wat reviewers zeggen
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Toon meer
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Toon meer
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dog & Cat Lifestyle Online Premium Shop
Contactgegevens
60 Suttons Business Park, RG6 1AZ, Reading, Verenigd Koninkrijk
- Info@bymit.co.uk
- bymit.co.uk
4,2
Goed
269 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service
10 september 2023
Bymit was brilliant
Bymit was brilliant, delivery on time and I also asked for some sample food to which was delivered with no problems. I would certainly recommend.
28 augustus 2023
Excellent service and quick delivery
Excellent service and quick delivery. Will use again
31 augustus 2023
Quick delivery and great quality!
I bought food for my furry friends and the price for it was not only very competitive but was delivered quickly with no extra issues. Great experience!
13 augustus 2023
Love this company
6 augustus 2023
An item is missing
An item is missing, which I reported straight after the delivery, and no one stil have get back to me
29 juli 2023
Antwoord van BYMiT
Dear Ilaria,
Thanks for your review.
We are sorry for this missing item. As discussed in the email, our staff has re dispatched the missing product to you by free next working day service and we hope your dog is enjoyable to our products.
Thanks for your shopping with us and we hope above info is helpful.
Best Regards
BYMiT Team
Wrong dog food was sent out and when I…
Wrong dog food was sent out and when I messaged them all I got back was an email with a returns label, after multiple messages from myself asking whether I was getting a replacement or not I had absolutely no response from them whatsoever so I ordered elsewhere then out of nowhere they sent out the correct food.
8 juli 2023
Antwoord van BYMiT
Dear Nicola,
Thanks for your review and we are sorry to hear you've got the wrong item.
According to the records, The warehouse team explained the return & exchange process in details and issued a next working day return label immediately to you on 3rd July after receiving you report.
However we finally got your return on 9th July, which was why the re shipment was happened on 9th too.
As we re dispatched for free next working day in this case we are sure you've got the right item on 10th July.
We do apologise for this wrong item sent and thanks for helping us to return.
Hopefully your dog is enjoyable to our product and thanks for your time.
Best Regards
BYMiT Team
Quick delivery and received updates…
Quick delivery and received updates throughout. Couldn’t fault them
9 juli 2023
470ml bottle Vet's Best hot spot
I order a 470ml bottle Vet's Best Hot Spot Spray for Dogs when it arrived it was a 235ml bottle. I have sent an email and a message to bymit and had no answer,
Poor customer service ,
21 juni 2023
Review zonder uitnodiging
Antwoord van BYMiT
Dear Ramsay,
Thanks for your review.
We are sorry for no response as we just found your message in junk email after we've seen your review, we do apologise for this late response.
At the moment we are afraid we only have 235ml bottle for this spray, the 470 ml bottle is for the shampoo rather than the spray, we are really sorry about the wrong information and we've corrected it in the product description.
Please let us know if you wish to return the item. We definitely issue a free return label for you in this case.
We do apologise for this inconvenience and thanks for your patience.
Best Regards
BYMiT Team
Quick n on time delivery
27 juni 2023
Dealt with my problem very quickly no…
Dealt with my problem very quickly no quibble thank you
8 juni 2023
I received an order I believe I had…
I received an order I believe I had cancelled, £150 later I’m still waiting a reply on how I can return the goods and I cannot log into my account to check that I did cancel the subscription…..what am I going to do with 150tins of cat food my cat doesn’t like???
In reply to the answer from bymit below, no I haven’t received any emails….
8 juni 2023
Antwoord van BYMiT
Dear Claire,
We are sorry to hear you did not receive the return instructions from us.
The subscription account is separate to the log in account, we are happy to assist you if you wish to cancel the subscription however we cannot find any order cancellation request until we received your report that you intend to return the order.
The team just re send the return instructions to you and please double check your inbox and junk box as well.
Please let us know if you need further help from us.
Best Regards
BYMiT Team
Very good service.
Very good service.
Food arrived within perfect quality.
Clear and quick communication.
1 juni 2023
I'm happy with this company as well as…
I'm happy with this company as well as with their product, Terra Felis.
Q
The quality is excellent and is EU sourced andade in Germany.
2 mei 2023
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