Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Toon meer
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Lees wat reviewers zeggen
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... Toon meer
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Toon meer
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dog & Cat Lifestyle Online Premium Shop
Contactgegevens
60 Suttons Business Park, RG6 1AZ, Reading, Verenigd Koninkrijk
- Info@bymit.co.uk
- bymit.co.uk
4,1
Goed
268 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Items were as described
Items were as described. Delivery prompt. Packed very well. Cats playing with them nicely.
8 juni 2026
Efficient ordering process
Efficient ordering process, quick delivery, well packaged. Happy cat!
3 juni 2026
Terra Felis cat food
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to time, especially for good repeat customers.
28 april 2026
Great Service
1 mei 2026
Questionable experience
Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time frame of shipping service are around 2- 3 working days however it does not include the warehouse preparation which usually takes 1- 2 working days." Thank you for making it clear right from the start.
Also, in the same email: "Just let you know your order has been dispatched yesterday", and in an email 7 minutes lates: "Unfortunately, one of the following item is damaged and we are no longer able to dispatch it for you." So you certainly did dispatch it yesterday. well done!
24 april 2026
Review zonder uitnodiging
We were short shipped which I have…
We were short shipped which I have emailed about yesterday but no reply yet
7 april 2026
No reply to my email
No reply to my email. Don’t know where is my order
18 maart 2026
Review zonder uitnodiging
I love the products we get from here…
I love the products we get from here and my cat couldn't agree more. Always high quality and very engaging
4 maart 2026
1★ – Extremely poor service
1★ – Extremely poor service.
I ordered food for my sick dog and chose this company because I expected fast delivery. Instead, the order was constantly delayed. Every time I contacted them I received a different explanation and empty promises that it would be shipped “tomorrow”.
Days passed and nothing was sent. This is completely unacceptable, especially when the order is for a sick animal that depends on this food.
Very unprofessional company, terrible communication and zero reliability. In the end I had to cancel the order and request a refund after wasting my time waiting.
Avoid this company if you expect honesty and basic customer service.
3 maart 2026
Antwoord van BYMiT
Hi Rafal,
We are very sorry to hear such feedback.
According to our policy, any standard delivery order shall be expected to receive within 3 - 5 working days if the order is placed before 12pm on the day.
As your order were placed on Friday early morning with standard delivery, the team did ship out the order within 48h and you received the parcel on Wednesday, therefore we believe our staff had tried the best to assist your order in all.
If you'd like to receive it with very fast delivery, please kindly order with Next Working Day Service so we could prioritise to process your order.
We appreciate your review and thanks for your shopping with us.
Best Regards
Team BYMiT
Good product and prompt service
3 maart 2026
Delivery issue resolved
Customer service team worked to ensure that a replacement item was sent out upon an initial delivery error from their service provider. Looking forward to receiving their litter product as it’s the best for the Litter robot!
3 maart 2026
I come here to get premium brands…
I come here to get premium brands that’s not found on the big stores, such as Ziwi, had shipping from DPD which have been good.
15 december 2025
Review zonder uitnodiging
Probiotic excellent!
What a great service. The order came through so quickly and just in time as I had nearly run out. The probiotic is extremely good and the dogs clean their bowls every time! Very impressed!
3 februari 2026
Bought a dog bowl set that was not fit…
Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly citing its store policy (unused/unopened only), which does not override UK law for faulty goods. After I pushed back with the legal basis, they stopped responding entirely.
Misleading practices for a so-called “premium” retailer. Buyer beware.
29 januari 2026
Review zonder uitnodiging
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