Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Toon meer
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Lees wat reviewers zeggen
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... Toon meer
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Toon meer
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dog & Cat Lifestyle Online Premium Shop
Contactgegevens
60 Suttons Business Park, RG6 1AZ, Reading, Verenigd Koninkrijk
- Info@bymit.co.uk
- bymit.co.uk
4,1
Goed
268 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Necesitaba los productos y no los…
Necesitaba los productos y no los venden en España.
El tiempo que tardaron en llegar fue razonable y en todo momento recibí actualizaciones sobre la llegada del pedido.
3 juli 2025
Absolutely terrible company
Absolutely terrible company, have tried to cancel subscription multiple times - the links fail, they don’t respond to emails, and keep taking money from you. Do not buy from them.
3 februari 2025
Great Product
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & also love to lounge in them. These scratchers are lovely, delivered promptly & I feel they were fairly good value for money. I really like that there are insert replacements too. I'll definitely continue to purchase.
28 april 2025
Beautiful products and excellent…
Beautiful products and excellent postage and packaging. Love the raised water bowl and cat scratcher bowl
8 april 2025
BYMiT are disreputable, dishonest and unhelpful
This is the second review I have written for this company. The issues are exactly the same.
I had cancelled my subscription, and received an email from them confirming I had done so.
After this, BYMit deducted £34.48 from my bank account for the cancelled subscription.
I phoned my bank, complained, they raised an incident and I received my refund from the bank. They blocked my card, and issued me with a new one.
I wrote my first TrustPilot review. BYMit's response was that I must have a second account and another email address. I do not, and told them so in an email, for which I received no response from them.
Annoyingly, this month, they have once again deducted £34.48 from my bank account.
How many times will BYMit continue to deduct money from my bank account for a product I no longer subscribe to and not received?
BYMit should not be trading. They are dishonest and unhelpful.
16 april 2025
Review zonder uitnodiging
Antwoord van BYMiT
Dear Clare,
We are sorry to hear this review.
As we explained by email, we've checked internally and confirmed there are NO payment made after the refund was issued on 10:54am 3 April.
We also declare that the team DID NOT response that you must have a second account, our staff was just trying to help and asking if there has any possibility that you may have any other active subscription with us and we did not hear from you still.
As we've asked for many times from the email communication, please kindly provide any proof or screenshot or any bank statement to indicate these duplicate charges under the name of SP*BYMIT.CO.UK if you state the charges are from us.
We look forward to hearing from you.
Best Regards
Team BYMiT
They sell expired cat food without making it clear
Be aware of this company as they sell out of date cat food which is not clearly stated.
When I saw the item on Google, it automatically redirected me to their site and so I didn't select the size of the food. That's why I did not notice that they had put an expiry date for the 1.25kg which I bought. After receiving the package and realising that the food had expired 2 months before I contacted the company for a refund but they very unhelpful and didn't accept the return.
Please double check what you are buying with this company and its expiry date in order to avoid any disappointment.
18 maart 2025
Review zonder uitnodiging
Antwoord van BYMiT
Dear Tulay,
Thanks for your Review and we are sorry to hear this.
As we've explained in the email to you on 25/03/2025, we begin to show the product's Best Before Date when the item is short dated in 3 months and add discount rate between 25% - 50%, this is visible along with the size option where you must see before choosing the package size and adding the product to the cart.
The Best Before Date information as well as discount rate are also visible to your order confirmation.
According to the return policy, https://bymit.co.uk/policies/refund-policy
The following items are not eligible to be returned:
Grooming Items
Treats
Gift Cards
Food Products
Gift Sets
Sales items
Please note: Items that have been purchased as part of a clearance sale and/or that have been marked as Sale may not be returned or exchanged.
Thanks for your shopping with us and we hope above info is clarified.
Best Regards
Team BYMiT
One of the best online shopping sites for dogs 🌟🌟🌟🌟🌟
We love this food, our dog never leaves any food, has good and regular bowel movements, shiny fur, sheds less in moulting seasons, shiney eyes and with the grain free version isn’t flatulent anymore ( before he was literally a mini hot air balloon of very stinky gas) he doesn’t get bloated and I would highly recommend this food every time, wonderful quality and great price for a high quality product, wonderful company which keeps you updated and packs and delivers fast.
31 januari 2025
GREAT THANKS
3 maart 2025
Nature's Variety (pate)
Quick delivery,fair price for quality stuff.
Our kitten are very happy and healthy 💙
27 februari 2025
Positive return
Ordered 7 items, one had a manufacturer fault, emailed them directly rather than through the website info@bymit and was sent a replacement promptly. All ended well!
3 februari 2025
One of the puppy cans arrived empty.
One of the puppy cans arrived empty.
I've contacted the seller, but didn't get any reply.
5 februari 2025
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