Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Toon meer
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Lees wat reviewers zeggen
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... Toon meer
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Toon meer
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dog & Cat Lifestyle Online Premium Shop
Contactgegevens
60 Suttons Business Park, RG6 1AZ, Reading, Verenigd Koninkrijk
- Info@bymit.co.uk
- bymit.co.uk
4,1
Goed
268 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van BYMiT
Dear Joanna,
We are sorry to hear the feedback.
Please note the office as well as warehouse was shuttled during the Christmas holiday.
According to the records, your order was placed on 24th December, and the warehouse returned to work on Monday 29th December. Please be aware our team member are working diligently to address all requests &holiday orders as swiftly as we can.
Your order was dispatched on 30th December with standard delivery service and delivered on 2nd January 2026 as 1st January is New Year holiday. We couldn’t see any delay upon your order in this case.
Thanks for your shopping with us and we hope above info is clarified.
Best Regards
BYMiT Premium Pet
Wonderful pet products I’ve seen
Wonderful pet products I’ve seen, they have very premium pet supplies selection online and my parcel was speedy delivery to arrive. Highly recommended
27 december 2025
Review zonder uitnodiging
I did not receive the order I placed on…
I did not receive the order I placed on Monday, check where it is.
I will never buy from you again, from me zero star
7 januari 2026
Antwoord van BYMiT
Dear Mariana,
Thanks for your feedback and we are sorry to hear this.
According to the records we’ve just checked, the order was placed after 12pm on Monday 5th January with standard shipping service option, and our team shipped on 10am 7th January, you shall have received the tracking reference as the same time.
Also the tracking indicates the order had been delivered on 11:39am 10th January.
As you aware, it’s under holiday season still and the shipping frame could be slightly delayed due to a high volume of parcels on the road, however please know that we are working diligently to address all requests as swiftly as we can. and we believed your order was fulfilled within the standard order shipping frame and we regret to hear such feedback.
Thanks for your shopping with us.
Best Regards
Team BYMiT
Really good selection of cat food
Really good selection of cat food. The only things that let this company down are the high postage charges unless you spend quite a lot of money and I find the dispatch times really slow. It takes about a week to get my order which isn't ideal, other pet food companies manage this a lot better.
28 november 2025
Review zonder uitnodiging
Perfect harness, but a confusing free gift
I finally ordered the MaxBone Harness I’ve wanted since my toy poodle was a puppy. Now that he’s almost fully grown, I went for it! I’m very happy with the product; it arrived on time and exactly as described.
I’m giving 4 stars instead of 5, though, due to the 'free gift' promotion. Even though I ordered a dog product, I received cat food as the gift. It was a bit odd and made me think they just wanted to get rid of extra stock rather than giving a gift that made sense. That said, the harness is perfect, and I will definitely buy from this company again
31 december 2025
Review zonder uitnodiging
Antwoord van BYMiT
Hi Natalie,
Thanks for your feedback and we are sorry the warehouse team sent the wrong pet type gift.
Please kindly report to our customer service so we could address this problem for you.
Thanks for your shopping with us and look forward to hearing from you.
Best Regards
BYMiT Premium Pet
Difficult to hide the product in food so have to put a smaller amount in to entice the cat to eat!
Punctual delivery!
4 december 2025
I second the latest 1 star review
I second the latest 1 star review. What sort of a company won't accept a return on sale dog coats worth 75 pounds with a basic sizing chart to go by only. The good thing for them is that nobody will read their wild T&Cs as it will be hard these days finding a company that doesn't respect basic consumer rights. And this bla comment, 'The note of non returnable policy for sale items are also marked at check out page.' is not true, I just tried another sale purchase just to check and it flags absolutely nowhere, I tried Apple Pay.
25 november 2025
Review zonder uitnodiging
A warning not to use this company
A warning not to use this company. I placed an order a couple of months ago & despite my legal right to return the products as they weren’t right & didn’t fit my puppy, they have refused to refund me despite me returning them within 14 days. The owner will now not respond to any of my emails (very professional!). I have now raised this as a dispute via HSBC.
14 oktober 2025
Review zonder uitnodiging
Antwoord van BYMiT
Dear Katy,
Thanks for your review and we are sorry to hear this unhappy experience.
According to the records, our staff immediately responded to you on 26th August that your order contained a sale item which would not be able to return per your return policy, https://bymit.co.uk/policies/refund-policy
The note of non returnable policy for sale items are also marked at check out page.
furthermore, we notified multiple times with return instruction clearly by email on 1st & 8th September to explain the return policy.
In this case we confirmed your another item had been returned and refunded straight away and we would like to thank you for your purchase with us anyway.
We hope above information is clarified and we do apologise for this inconvenience.
Best Regards
BYMiT Premium Pet
Great experience
BYMiT showed up when I was searching for a specific kind of cat collar. I had never heard of BYMiT before, but they had a product that I could not find elsewhere, and the Trustpilot reviews reassured me. I was not disappointed. The online experience was easy, delivery was quick, and the collar is even nicer than it looked on the website.
1 oktober 2025
The quality of the products I ordered…
The quality of the products I ordered is brilliant. I’d definitely recommend this seller.
6 oktober 2025
Great customer service
Customer service is great and competitive pricing makes me shop here every time.
3 september 2025
BYMiT always fulfils my orders quickly
BYMiT always fulfils my orders quickly, and I'm very pleased that they carry the brand of litter I (and my cat) prefer.
4 september 2025
fast delivery and great products
3 september 2025
Excellent product and service.
2 september 2025
Shipped quickly
1 september 2025
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