Such a disappointment. I bought from ByRuby around 6 years ago and it was excellent. I presumed it would be the same. Whilst the food is still tasty, there is so little protein and so much sauce that... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have a meal in the freezer if I do not want to cook. I live on my own, am 76 (newly bereaved) and struggle with my health sometimes. I do not eat meat but will eat fish as I find most pre-prepared... Toon meer
So far we have only had one of the dishes, the Red Thai Prawn Curry, and I must say that it was delicious. It was easy to prepare in the microwave. Delivered earlier in the day than expected and very... Toon meer
Bedrijf heeft geantwoord
Absolutely delicious quality food, tastes homemade. A few meals I was not that fussed on but that's my taste ,nothing to do with the dishes. Would like to see a few new dishes introduced. Frozen del... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fabrikant van diepgevroren levensmiddelen
- Voedselfabrikant
- Voedselproducent
- Voedselproductenleverancier
- Diepvriesvoedingswinkel
- Maaltijdbezorging
Geschreven door het bedrijf
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Contactgegevens
2 McNicol Drive, NW107AW, London, Verenigd Koninkrijk
- feedback@byruby.co.uk
- byruby.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The food was delivered on time and…
The food was delivered on time and extremely well packaged to remain chilled. It tasted good too!
30 december 2025
Antwoord van byRuby
Hello Vivienne,
Great to hear from you and many thanks for taking the time to review, I'm delighted you've enjoyed the food.
All the best,
Milly
Recent order
3 meals ordered fish pie, chicken masala and vegetable lasagna. The fish pie and masala were very nice the vegetable lasagna was not. Too much spinach which spoilt the whole dish.I would not buy that meal again unless there was no spinach in it.
16 december 2025
Antwoord van byRuby
Dear Jean,
Many thanks for the lovely review, I'm delighted that you enjoyed the fish pie and chicken tikka but sorry to hear that the vegetable lasagne was not to your taste.
I hope that you enjoy the rest of the food.
All the best,
Milly
Didn’t enjoy them.
Didn’t enjoy them.
Very dry and small portions. Fish pie? Where was the fish!? I think 3-4 tiny pieces of salmon! Cottage pie was tasteless and also very dry!
Very costly for such small portions!
One dish out of six was kind of okay and that was the dish coq au vin! The rest was not up to scratch!
Sorry!
18 december 2025
Antwoord van byRuby
Hello Madeleine,
Many thanks for your message and review. I'm sorry to hear that you didn't enjoy the fish pie and cottage pie. Our portion sizes are on par or more generous than most of our competition but I will certainly review the 'dryness' comment. I will contact you directly regarding these issues so that I can check the batches you received.
Very best wishes,
Milly
Antwoord van byRuby
Hi Michael,
Many thanks for your lovely message, I'm delighted that you've enjoyed the food so far.
All the very best,
Milly
The customer service is excellent
The customer service is excellent; prompt, thoughtful and generous when there is a problem with delivery. We enjoyed the fish pie, a quick way to enjoy an easy meal on a busy night.
5 december 2025
Antwoord van byRuby
Hello Susan,
Thank you for the lovely review, I'm delighted all has gone well with the food and that we were able to rectify delivery issues.
All the best,
Milly
Good quality and excellent taste
I haven't eaten all the meals but the ones I have had have been excellent and the quality is superb. Slightly expensive for a ready meal but we'll worth it. I will be buying more after the New Year
24 december 2025
Antwoord van byRuby
Thank you so much for the lovely review Paul, I'm delighted you've enjoyed the food
So happy to have found Rubys
I buy these meals for my elderly mother who is now not unfortunately able to cook meals from scratch.
She was a superb home cook so I want her to have the best quality ready meals she can have with nutritional value.
I wish they had more that are microwaveable however.
I put her cottage pie in the oven for her on my last visit and a tried a spoonful and it was delicious!
I look forward to tasting a few more on my visits .
Well done Rubys team, more recipes please then I don’t need to buy meals from anywhere else!
16 oktober 2025
Antwoord van byRuby
Hello Lucy,
What a lovely review, thanks so much for your glowing comments. We'll take your comments on board regarding the microwaveable products.
Best wishes,
Milly
good food good price
20 november 2025
Antwoord van byRuby
Hi John
That's great to hear, thanks for the feedback!
Best,
Milly
Everything was delicious but a little…
Everything was delicious but a little expensive for my budget
I enjoyed every meal ,will maybe
Order again when budget allows
10 december 2025
Review zonder uitnodiging
Antwoord van byRuby
Hello Graham,
Many thanks for the lovely review, I'm delighted that you've enjoyed the food.
Treats in store for the future.
Best wishes,
Milly
Thank,you for your meals
Thank,you for your meals, l really,injoyed them with my son we can see that your meals are cooks with only the best meat thats why l am giveing and rateing,you with top marks.👍😄
26 november 2025
Antwoord van byRuby
That is lovely to hear Ann-Marie, thanks so much!
Antwoord van byRuby
Hello Harriet,
Many thanks for your review and for taking the time to contact us. I would like to ascertain some more details about this o that I can check the batch. I will drop you an email.
All the very best,
Milly
All good
All good. Delivery, packaging and most important excellent meals. Good ingredients well prepared. Thank you.
21 november 2025
Antwoord van byRuby
Hello Paula,
Many thanks for your lovely review, delighted that you have enjoyed the food and the delivery. I hope the food makes your life that bit easier.
All the best,
Milly
first time I tried this company all I…
first time I tried this company all I can say about them
is wow what wonderful food
5 december 2025
Antwoord van byRuby
Gosh, what a lovely review, thank you very much Brian! I hope you continue to enjoy your ByRuby food!
Enjoyed all the Meals .Very tasty and…
Enjoyed all the Meals .Very tasty and well presented.
20 november 2025
Antwoord van byRuby
Hello Catherine,
Many thanks for your lovely review, I'm delighted you've enjoyed the food!
Very best wishes
Milly
Antwoord van byRuby
Thank you for the lovely review, I'm delighted you're happy with the service. I hope the food is equally good.
Milly
Antwoord van byRuby
This is wonderful to hear, thank you for taking the time to review Pam!
Very good meals
Very good meals, The taste of all are so
Much better than the norm. I now go to a local garden centre to purchase
12 november 2025
Antwoord van byRuby
Hello Dawn,
Thank you very much for the lovely review, delighted that you can now find our food in your local garden centre too!
Milly
Delicious food
Delicious food, beautifully delivered. Thank you for cooking me byRuby
12 november 2025
Antwoord van byRuby
Hello, this is so lovely to hear, thanks so much for letting me know!
Outstanding in every way
I received a gift voucher from work during a period when cooking for family was tricky. I ordered a selection of meals and was kept informed of delivery dates and progress. When the delivery arrived it was really well packaged. Love the feather insulators. Now in my garden shed waiting for the frost ! Then food we have has so far is outstanding. Lasagne to die for. Chicken tarragon pie amazing. Mac cheese for two - well that went in one go to my hungry teenager ! I will defo be ordering more and make great gifts too. Thank you for an amazing product and service. You deserve success.
18 november 2025
Review zonder uitnodiging
Antwoord van byRuby
What a lovely review, thank you so much for such a kind and glowing description of what we do. I'm thrilled that you've enjoyed our food and that it helped you out during a tricky time. Looking forward to hearing about how the feather liners help your plants during the frost. They're great for using as insulation or dog beds too!
Milly
Really nice food
Really nice food, although some dishes are a bit skimpy on the meat (I had a Coq Au Vin with 3 small pieces of chicken in it, for example).
In general though, I would highly recommend. The lasagne was delicious in particular.
5 november 2025
Review zonder uitnodiging
Antwoord van byRuby
Hello Andrew,
Many thanks for the review, this is wonderful to hear. Delighted that you enjoyed the lasagne, it's one of my personal favourites.
Milly
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