BY TERRY Reviews 162

Liv offered AMAZING customer service! Helped me with a missed coupon in one of my shipments and sent me a new code - super helpful! Also very helpful with product information. Thank you Liv!!

Spoke to Camillia on a couple of occasions and she was so helpful. It was a great help to be able to get honest advice and help regarding makeup and skincare. I have used some ByTerry products and they are gorgeous.

I have been using the hyaluronic moisturiser for over a year now and keep returning to it. Love the light texture and the rehydration it gives to my skin. When my recent order didn’t arrive due to delays with Evri, the By Terry customer service team were great at dealing with my issue. They managed to send a replacement quickly which I was very happy about!

I have had issue with my order as my parcel has never been delivered to me. Sadly the customer service has never engaged. I left a review on the trust pilot to which they replied that they would be in touch to sort. No one got in touch. I received no response, no refund and no goods. Outrageous customer service for such a well established brand. I would avoid purchasing from their website.

Just want to commend the customer service of By Terry. I have had a couple issues with a couple orders and the staff there has always been so prompt in responding and solving my issues even though they are in a different country! Thank you! I love your products and your staff!

Just received my order, and already in love with the following products:
UV base, very smooth, non sticky, lovely fragrance UV50 base
Ombre Blackstar eye shadow - very easy and quick application, once it dries it will stay there all day, perfect for day and night!
Hyaluronic Global Face Cream - love love love this product, my skin looks healthy and hydrated without going greasy! it just wants more

RECOMMENDED hope you enjoy it too!

I love the ByTerry products, such great quality and luxurious to use.

The samples provided with purchases are a great way to try products and some of my favourites came to me via that route.

Customer service has been great when I have had any problems (which is minimal) and delivery times are very good.

OMG!!! Amazing Customer Service, truly a Gem when it's so important more than ever to rely on Customer Service, they've done 1000%! Went above and beyond and for that I'm going to be a loyal customer.

Received a faulty item and emailed customer service. I provided details and photo requested - issue was dealt with and replacement received the next day. Can't beat that. Sincere thanks to all.

Had an issue with my package being damaged upon arrival and got in touch with customer service to sort that out and got my issue resolved in a very timely and efficient manner, not to mention the most friendly and above and beyond customer service! Always been a fan of the brand but very happy that the people working there are helpful too!

I love this brand. I started wearing it because an influencer recommends it, and it works amazingly on my skin.

I love By Terry products and the service I have had recently has been brilliant. By Terry is my favorite brand. The quality of customer service is truly exceptional. Thank you for all.

Really great and professional customer service. Beautiful products and high quality. Recommend

By Terry is my favourite make up brand! Their products are amazing and give me the best glow and care for my skin too - the customer service is really helpful and has helped me choose the correct shade for my skin and always respond quickly to any questions. I own practically every product in the hyaluronic range and in my opinion they are unbeatable for giving you even coverage and giving you a natural glow (and making me look younger!) Highly recommend!

I contacted byTerry to arrange a refund. Liv responded very quickly and was very helpful with my queries.

I love By Terry products and the service I have had recently has been brilliant. I got in touch to chase up an order and Camillia was very helpful, professional and friendly. The product arrived today and she had already emailed to check-in to make sure all was well.

I recently made a purchase for the first time on byterry.com. I accidentally purchased the wrong item due to a combination of being a first time shopper with the brand, and the selection options for this particular product being unclear, especially to a first time brand user.

I can honestly say the personalised way in which they handled my error and website information confusion was by far the best customer service I have experienced or even heard of in quite some time. What an amazing brand, they kindly acknowledged that the selection criteria for this product was confusing, sent me out a replacement product and not only allowed me to keep the item ordered in error but also gave me tips on how to use it.

Thank you By Terry for turning something that could have been frustrating and brand damaging to a first time user into a very positive experience. The products are also amazing!!

Had an issue with a delivery sent an e mail which was replied to immediately and delivery sorted.
I use their ombré blackstar bronze moon 4, eye shadow.
I never use anything else, amazing product.

I asked a question about a discontinued lip gloss and received a very prompt and informative response.
I love By Terry especially as they don’t experiment on animals.

Je suis française oui, j'avais besoin d'un renseignement sur un mascara, il y avait une chat qui était possible, j'ai donc posé ma question, on m'a très bien compris j'ai dit que je ne parlais pas l'anglais, et on m'a donc écrit en français , la discussion a été parfaite j'ai très très bien été renseigné je suis ravi de cette conversation qui m'a apporté des précisions sur un produit notamment un mascara je remercie encore by Terry pour leur professionnalisme et leurs actions réaction bravo bravo bravo.