I've been using hotels.com for a while and have always had a really good experience booking online whether it's through my laptop or mobile app. Customer service is always Top Notch and they do their... Toon meer
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A seamless experience from first log in to first booking. I wasn’t able to find the same low price on other sites either. Unlike other travel aggregators sites, Hotel.com guaranteed my booking would... Toon meer
Good selection of hotels and short term rentals. My first choice when looking for an accommodation on my trips. Booking proces is straight forward. You can also get some discounts if you use it often.... Toon meer
Generally easy to book. But dates keep appearing when trying to book instead of being empty. So twice now the hotel got the wrong date when the right date was entered . Which happened today and I... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Contactgegevens
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,1
Goed
386 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was not allowed to change the date of…
I was not allowed to change the date of a booking. It was not a cancellation, just a date change but I was not permitted to make this simple change. Extremely frustrating. I will never use an Expedia group booking service again.
17 september 2026
Antwoord van Hotels.com
Hi Michael,
Thank you for sharing your feedback. We understand your concerns regarding not being able to change the date of your booking.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Great help from the support staff
I had booked a prior hotel for the upcoming weekend and was told that the property would no longer be honoring the reservation. After getting in contact with support they helped me find another hotel for the weekend and covered the difference in price. I was very pleased with the courtesy of the support staff.
19 september 2026
Antwoord van Hotels.com
Hi Jesse,
Thank you for sharing your feedback. We understand your concerns regarding your booking not being honored close to your stay date.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Good hotel
Overall a really good stay, considering the price point it is probably better than most more expensive hotels in calgary
14 september 2026
Antwoord van Hotels.com
Hi Noel,
Thank you for sharing your experience. We’re glad to hear you had a really good stay and found it to be a great value.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear you enjoyed the clean, quiet hotel and its location.
Thanks,
Hotels.com Customer Support Team
If you want good free breakfast, this is one of the most horrible hotels
If you’re looking for hotel with at least a decent breakfast, this is not your hotel. The beds were comfy and we slept good so that matters more than the food. The pool the kids were way too loud but the front desk guy was nice.
20 september 2026
Antwoord van Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns regarding the breakfast quality and noise around the pool area.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
It is very easy to make reservations…
It is very easy to make reservations with the website.
4 september 2026
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the website made booking easy.
Thanks,
Hotels.com Customer Support Team
Lavabo boucher
Lavabo boucher , espace sous la porte anormalement grand et frigo bruillant..
11 september 2026
Antwoord van Hotels.com
Merci de nous avoir fait part de votre expérience. Nous souhaitons que les voyageurs aient pleinement confiance en la qualité et l’exactitude des réservations effectuées via Hotels.com. Veuillez nous contacter sur ca.hotels.com/helpcenter afin que nous puissions mieux comprendre ce qui s’est passé et examiner les détails.
Excellent navigation and an easy…
Excellent navigation and an easy booking process. Info was detailed as to what we were searching for
16 september 2026
Antwoord van Hotels.com
Hi Shane,
Thank you for sharing your experience. We’re glad to hear the navigation was easy and that the booking information was helpful.
Thanks,
Hotels.com Customer Support Team
Easy
Easy, decent prices & reliable. I also like the points program for a free stay after 10 stays.
9 september 2026
Antwoord van Hotels.com
Hi Sarah,
Thank you for sharing your experience. We’re glad to hear you found the service easy, reliable, and well priced, and that you like the rewards program.
Thanks,
Hotels.com Customer Support Team
La ubicación está muy bien
La ubicación está muy bien, pero llegamos a la habitación y estaba como un sauna de caliente, el aire solo funciona estando dentro de la habitación, tarda mucho en enfriar, estaban en construcción y se escuchaba mucho ruido y los pasillos sucios.
9 september 2026
Antwoord van Hotels.com
Gracias por compartir sus comentarios. Lamentamos saber que nuestro proveedor no cumplió con las expectativas. Por favor, contáctenos en ca.hotels.com/helpcenterce con los detalles para que nuestro equipo pueda revisar la situación más a fondo.
Booking on the website was easy
Booking on the website was easy. Zero problems when we arrived at the hotel.
30 augustus 2026
Antwoord van Hotels.com
Hi Ellie,
Thank you for sharing your experience. We’re glad to hear booking was easy and that everything went smoothly at arrival.
Thanks,
Hotels.com Customer Support Team
Still waiting for an answer from…
Still waiting for an answer from property about access code. Arriving tomorrow and still don't know how to access the property.
20 september 2026
Antwoord van Hotels.com
Hi Laura,
Thank you for sharing your feedback. We understand your concerns regarding not receiving the property access code before your arrival.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Very unhappy
Very unhappy. I booked hotel and found I put wrong date in the next morning. I called to change the date and was told I’d booked non refundable which I did not notice. I wished to change booking to correct date but was told I couldn’t. I didn’t request a refund just date change. They said they would contact property but few days later they said they were unable to contact property so I tried the proper And got response on first try calling. I was told because I booked with third party hotels.com would need to make the change. I am disappointed with service I received. I realize I put in wrong date but I thought there was lots of time before booking so correction should be allowed.
12 september 2026
Antwoord van Hotels.com
Hi Signe,
Thank you for sharing your feedback. We understand your concerns regarding not being able to correct the booking date after the reservation was made.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Noise levels were a disappointment this…
Noise levels were a disappointment this trip above us and next door
Stomping around all hours of the night and the neighbours watched tv till 2 am
19 september 2026
Antwoord van Hotels.com
Hi Craig,
Thank you for taking the time to share your feedback. We understand your concerns about the noise during your stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
In that hotel there was nothing no…
In that hotel there was nothing no water bottles and shower is not working at all. The bed feels like 5 years old.
10 september 2026
Antwoord van Hotels.com
Hi Misha,
Thank you for sharing your feedback. We understand your concerns regarding the lack of basic amenities, the shower not working, and the condition of the bed.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
The hotel had overbooked and given our…
The hotel had overbooked and given our room to somebody else then they turned us away without even assisting with finding another room. We had to make our own reservation over an hour away. Then the hotel charged us as a no-show! Then hotels.com refused to refund because they could not reach the hotel!! Bad, bad way to do business. Eventually hotels.com did refund.
12 september 2026
Antwoord van Hotels.com
Hi Robin,
Thank you for sharing your feedback. We understand your concerns regarding your room not being available upon arrival and the no-show charge.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.
Upon arrival the toilet was clogged and…
Upon arrival the toilet was clogged and there was garbage in the drawer and under the sink feom previous guest. Need to improve on the cleanliness.
16 september 2026
Antwoord van Hotels.com
Hi Michael,
Thank you for bringing this to our attention. We understand your concerns about the cleanliness of the room.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear booking was easy and quick.
Thanks,
Hotels.com Customer Support Team
Very straight forward
Very straight forward. No glitches. Nice selection of hotels were provided.
14 september 2026
Antwoord van Hotels.com
Hi Charlene,
Thank you for sharing your experience. We’re glad to hear the booking process was straightforward, free of glitches, and offered a nice selection of hotels.
Thanks,
Hotels.com Customer Support Team
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