I've been using hotels.com for a while and have always had a really good experience booking online whether it's through my laptop or mobile app. Customer service is always Top Notch and they do their... Toon meer
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Lees wat reviewers zeggen
A seamless experience from first log in to first booking. I wasn’t able to find the same low price on other sites either. Unlike other travel aggregators sites, Hotel.com guaranteed my booking would... Toon meer
Good selection of hotels and short term rentals. My first choice when looking for an accommodation on my trips. Booking proces is straight forward. You can also get some discounts if you use it often.... Toon meer
Generally easy to book. But dates keep appearing when trying to book instead of being empty. So twice now the hotel got the wrong date when the right date was entered . Which happened today and I... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Contactgegevens
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,1
Goed
383 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service and access to a person…
Customer service and access to a person great benefit
2 september 2026
Antwoord van Hotels.com
Hi Elaine,
Thank you for sharing your experience. We’re glad to hear customer service and access to support were helpful.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Elaine,
Thank you for sharing your experience. We’re glad to hear you enjoyed the comfortable room and the river view.
Thanks,
Hotels.com Customer Support Team
Very easy to book thru hotels.com
Very easy to book thru hotels.com. Central location although construction is a hindrance. Very close to restaurants and shopping.
20 september 2026
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear booking was easy and that you enjoyed the central location near restaurants and shopping.
Thanks,
Hotels.com Customer Support Team
Amazing discounts!
The options are clear and straightforward. The discounts that I recieved makes it easier for me to book with hotels.com!
18 september 2026
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the options were clear and straightforward and that the discounts made booking easier.
Thanks,
Hotels.com Customer Support Team
It gives the option to pay now or later
It gives the option to pay now in cad or pay later in their currency. It's so useful.
20 augustus 2026
Antwoord van Hotels.com
Hi George,
Thank you for sharing your experience. We’re glad to hear the payment options were useful.
Thanks,
Hotels.com Customer Support Team
We chose to pay when we got in site
We chose to pay when we got in site. You immediately billed our CCd which put us over our limit costing us an overage charge!
8 september 2026
Antwoord van Hotels.com
Hi David,
Thank you for sharing your feedback. We understand your concerns regarding being charged immediately even though you selected the option to pay on-site, as well as the over-limit fee this caused on your credit card.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Nice to speak with a human being when…
Nice to speak with a human being when needing to use my key one cash reward and find a hotel that would accept that
10 september 2026
Antwoord van Hotels.com
Hi Tracy,
Thank you for sharing your experience. We’re glad to hear you were able to get support using your One Key cash reward and finding a hotel that worked for you.
Thanks,
Hotels.com Customer Support Team
The booking process was easy
20 september 2026
Antwoord van Hotels.com
Hi Joe,
Thank you for sharing your experience. We’re glad to hear the booking process was easy.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Vincent,
Thank you for sharing your experience. We’re glad to hear you had a great experience.
Thanks,
Hotels.com Customer Support Team
good location
9 september 2026
Antwoord van Hotels.com
Hi Roger,
Thank you for sharing your experience. We’re glad to hear you liked the location.
Thanks,
Hotels.com Customer Support Team
A Simple and efficient app!
It was easy to use and there were no mistakes using the app :)
Thank you!
11 september 2026
Antwoord van Hotels.com
Hi Clifford,
Thank you for sharing your experience. We’re glad to hear the app was easy to use.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the booking process was easy and straightforward.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Randy,
Thank you for sharing your experience. We’re glad to hear it was easy to navigate and find what you were looking for.
Thanks,
Hotels.com Customer Support Teamsc
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear it was clear and quick.
Thanks,
Hotels.com Customer Support Team
Hotel choice is very poor comparing to Booking.com…
Choice of hotels is very poor comparing to Booking.com
20 september 2026
Antwoord van Hotels.com
Hi Ivanna,
Thank you for sharing your feedback. We understand your concerns about the hotel selection available.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
It was terrible and dirty
It was terrible and dirty , smelly.
The hotel should not be listed on any site , we did not stay for 5mins , I asked for a refund and the hotel person said no , I called hotels .com and I recieved $60 credit on my account, very upset about this i should have recieved full refund $354
7 september 2026
Antwoord van Hotels.com
Hi Jamie,
Thank you for sharing your feedback. We understand your concerns regarding the condition of the hotel, including cleanliness and odor, as well as your refund request after deciding not to stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Cathy,
Thank you for sharing your experience. We’re glad to hear everything was as described and that the rate felt fair.
Thanks,
Hotels.com Customer Support Team
I was not allowed to change the date of…
I was not allowed to change the date of a booking. It was not a cancellation, just a date change but I was not permitted to make this simple change. Extremely frustrating. I will never use an Expedia group booking service again.
17 september 2026
Antwoord van Hotels.com
Hi Michael,
Thank you for sharing your feedback. We understand your concerns regarding not being able to change the date of your booking.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Great help from the support staff
I had booked a prior hotel for the upcoming weekend and was told that the property would no longer be honoring the reservation. After getting in contact with support they helped me find another hotel for the weekend and covered the difference in price. I was very pleased with the courtesy of the support staff.
19 september 2026
Antwoord van Hotels.com
Hi Jesse,
Thank you for sharing your feedback. We understand your concerns regarding your booking not being honored close to your stay date.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Good hotel
Overall a really good stay, considering the price point it is probably better than most more expensive hotels in calgary
14 september 2026
Antwoord van Hotels.com
Hi Noel,
Thank you for sharing your experience. We’re glad to hear you had a really good stay and found it to be a great value.
Thanks,
Hotels.com Customer Support Team
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