I've been using hotels.com for a while and have always had a really good experience booking online whether it's through my laptop or mobile app. Customer service is always Top Notch and they do their... Toon meer
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Lees wat reviewers zeggen
A seamless experience from first log in to first booking. I wasn’t able to find the same low price on other sites either. Unlike other travel aggregators sites, Hotel.com guaranteed my booking would... Toon meer
Good selection of hotels and short term rentals. My first choice when looking for an accommodation on my trips. Booking proces is straight forward. You can also get some discounts if you use it often.... Toon meer
Generally easy to book. But dates keep appearing when trying to book instead of being empty. So twice now the hotel got the wrong date when the right date was entered . Which happened today and I... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Contactgegevens
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Goed
380 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff was wonderful and very helpful…
Staff was wonderful and very helpful would recommend this place for a nice quiet relaxing getaway
20 september 2026
Antwoord van Hotels.com
Hi Dorothy,
Thank you for sharing your feedback. We’re glad to hear the staff was wonderful and helpful, and we’re pleased this felt like a nice quiet relaxing getaway.
Thanks,
Hotels.com Customer Support Team
Quick and simple way to book a hotel
Quick and simple way to book a hotel! Thanks again!
21 september 2026
Antwoord van Hotels.com
Hello,
Thank you for sharing your experience. We’re glad to hear booking your hotel was quick and simple. It’s great to know the process was easy and convenient for you.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi,
Thank you for taking the time to share your feedback. We’re glad to hear the choices were clear and the prices were competitive. It’s great to know you found good value while booking.
Thanks,
Hotels.com Customer Support Team
Easy to book
21 september 2026
Antwoord van Hotels.com
Hi Paul,
Thank you for your review. We’re glad to hear the booking process was easy. A simple and smooth experience can make all the difference when planning a stay.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hello,
Thank you for taking the time to share. We’re glad to hear everything was as expected and that the property was clean, quiet, and well situated. Having a comfortable stay in a convenient location is always important.
Thanks,
Hotels.com Customer Support Team
Easy and affordable
Easy and affordable. But I still think you can do better on your pricing.
9 september 2026
Antwoord van Hotels.com
Hi Robert,
Thank you for bringing this to our attention. We’re glad to hear the booking process was easy and affordable, and we appreciate your comments about pricing. We know how important it is to find the best possible value when making travel plans.
Thanks,
Hotels.com Customer Support Team
tried to cancel the reservation
tried to cancel the reservation. Hotels.com said that it was the decision of the hotel. The hotel said it was the decision of the Hotels.com. Cost me $280.23 for 2 nights = $560.46. No apology...no empathy. Basically told me "its too bad your business travel plans changed...not our problem. You should read the terms and conditions prior to cancelling next time."
I have been using hotels.com for many years. With this response, if not corrected will be the last time I use your website to book a hotel. Dave Wowchuk
Hotels.com itinerary: 72076756431959
Purchase date: Jul 14, 2026
24 augustus 2026
Antwoord van Hotels.com
Hello David,
Thank you for bringing this to our attention. Your concerns about the cancellation experience and the conflicting information you received about the decision are clear. Clear support is important when travel plans change.
Please contact us through our Help Center at ca.hotels.com/helpcenter to get help with this.
Thanks,
Hotels.com Customer Support Team
All was well
All was well. The "breakfast in a bag" was a bit lame in place of a continental breakfast!
11 september 2026
Antwoord van Hotels.com
Hi Mandy,
Thank you for taking the time to share your feedback. We’re glad to hear the rest of your stay went well, and we appreciate your comments about the breakfast option. Meal offerings can make a big difference to the overall experience.
Thanks,
Hotels.com Customer Support Team
Everett Motel 6 experience
The room was a bit dingy. The area a little sketchy. And we were only left on tiny bar of soap. Shampoo would have been nice. It was utilitarian. With earplugs you got a good sleep. And the price was reasonable. So, in that way, you can't complain much.
15 september 2026
Antwoord van Hotels.com
Hi Jeffrey,
Thank you for taking the time to share this. We’re glad to hear the price felt reasonable and that you were able to get a good night’s sleep. We understand your comments about the room condition, the area, and the limited toiletries provided.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
i try to have crédit for errer on date…
i try to have crédit for errer on date and bad
10 september 2026
Antwoord van Hotels.com
Hello Eric,
Thank you for sharing your feedback. We understand your concern about the booking date error and your request for credit. We know how important it is to have clear support when changes are needed.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Location and price
Location and price. The hotel was very clean staff very accommodating and everything you needed was right there.
14 september 2026
Antwoord van Hotels.com
Hi Donald,
Thanks for sharing your feedback. We’re glad to hear the location and price worked well for you and that the hotel was clean, convenient, and supported by accommodating staff. It’s great to know everything you needed was close at hand.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hello,
Thank you for your review. We’re glad to hear the location, price, and hotel all stood out for the right reasons. It’s great to know your stay left such a positive impression.
Thanks,
Hotels.com Customer Support Team
Never will use hotel bookong again
Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapointed youth. I will never use hotel bookinh again. No help no customer service.
21 september 2026
Antwoord van Hotels.com
Hi Leona,
Thank you for bringing this to our attention. We can see why the cancellation of your room shortly before your stay, along with the impact on your youth trip, would be very upsetting. Reliable support is especially important when travel plans involve a group.
Please contact us through our Help Center at hotels.com/helpcenter so we can look into this with you.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Grace,
Thank you for sharing your experience. We’re glad to hear your stay was quiet, well priced, and supported by great service. It’s wonderful to know the people there helped make your visit a positive one.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We hear your concerns about canceling your booking and the refund outcome. We recognize the importance of clear cancellation options and timely support when plans change.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can look into this further.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Isabelle,
Thank you for taking the time to share this. We’re glad to hear the booking experience felt easy and secure, with plenty of options and excellent prices to choose from. Having both value and confidence during booking is important.
Thanks,
Hotels.com Customer Support Team
No email to confirm
You think you would send some type of confirmation and information.
21 september 2026
Antwoord van Hotels.com
Hi,
Thank you for taking the time to share your feedback. We understand your concern about not receiving a confirmation email.
Please contact us through our Help Center at abritel.fr/helpcenter so our team can assist you further.
Thanks,
Abritel Customer Support Team
Customer service and access to a person…
Customer service and access to a person great benefit
2 september 2026
Antwoord van Hotels.com
Hi Elaine,
Thank you for sharing your experience. We’re glad to hear customer service and access to support were helpful.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Elaine,
Thank you for sharing your experience. We’re glad to hear you enjoyed the comfortable room and the river view.
Thanks,
Hotels.com Customer Support Team
Very easy to book thru hotels.com
Very easy to book thru hotels.com. Central location although construction is a hindrance. Very close to restaurants and shopping.
20 september 2026
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear booking was easy and that you enjoyed the central location near restaurants and shopping.
Thanks,
Hotels.com Customer Support Team
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