Civil Aviation Authority Reviews 

Excellent prompt service. Good clear advice. Don't book non EU /UK airlines because you are very exposed to risk and cost if delays leave you stranded.

Not fit for purpose. As Brian McLelland rightfully said below, go to your local MP and make your complaint.

They charge all of us so much money each year and they don't deliver the service! the CAA needs to be replaced. They are a disfunctional badly organised organisation making money out of good people.

I thinks it’s time the CAA needs to do something urgently how can Airlines let brokers sell airline tickets then after charge for luggage /seats /boarding passes as an extra charge ITS A JOKE?sooner or later no one will travel by air as the airlines are aswell charging extortion additional fees to choose your seat?why is the CAA OR THE GOVERNMENT allowing this us all passengers need rights NOT TO BE ROBBED so is this issue going to get tackled and give passengers true ticket prices In booking there holidays with these robbing airlines??please anyone reading this check and check before you book as your ticket can so easily double your original price of your ticket and liaise with the airline directly I hope I have your support in this as going forward nothing changes I will not be flying

They make it very difficult to take claims further. Not very professional.

All I see is planes sent up from Germany on non-stop flights through london directed down through the wetcountry as they make it all we via jet engines through exit Penzance putting arosols in the skies that magically make all day stiched up cloud cover so we have to get our heating on and use gas an electric to keep warm. Every time the planes are directed purposly over devon exeter to totally destroy any chance of the sun warming us up and feel good factor. The airlines are deliberatly cloud seeding the skies over england whilst acroos the channel less than 30 miles as as can be seen on winy webcam the sunshines. My concern is th air quality is also so full of this cobweb strands to make clouds that it is causing avioli in the lungs to cause dryland drowning flooding the lungs full of water... a militar term for destroying the approxing enemy. Every single day this has happened over the westcountry esp exeter where the met office is conven located to perhaps partake or monitor the results. I have perm pneumonia and plurisy as my lungs cant get hot heat in them as it's so badly effected my health and mental health that I would never fly ever again to support this crap that's going on. I think the people need to know why its a temperal climate ober england only as the airlines seem to be in control of the weather except for 1st lockdown whaen all planes were grounded, hence we had great weather for months and sunshine every day and brilliant blue skies. Climate Change and flooding is the cause of airlines totally and the use of dirty fuels to cause bad health on the population. Every airlines is specifically directed to fly straight to penzance and go top of cornwall, mid corwall and upper cornwall to make sure the skies are misted up there and after the hr or so the clouds form and join to totally cover the lands. I hope god deals with you all in his way.

Without the civil aviation authority we'd be worried about booking fly cruises and cruise and stay or flights abroad. If you book a cruise, flight, hotel and transportation in one package your money is safe if the flight get's cancelled or if the cruise get's cancelled. If you booked it all separately and you are on holiday abroad and the airline goes into administration the chances are you might not be ATOL protected and the caa won't help you get back home ok to the UK and you'll be stranded trying to find alternative flight home. If you book a holiday as a package you'll receive an ATOL certificate and ATOL/CAA will let you continue your holiday if you are still out there and if the airline goes into administration.
Please remember book your holiday with a travel company licenced ATOL and book everything as a package.

CAA does not adequately regulate airlines. A new authority and management is urgently required to get through the terrible backlog of customer complaints with airlines. Speak to your MP and agitate for change.Licence landing right should be able to be suspended or removed as a possible incentive. My own complaint with TAP has not been progressed after 4 months. Likewise no progression with Aviation ADR although it can take up to 90 days to get a decision.

I was referred to the CAA by ABTA for reasons that are not clear, however like others I have to say the CAA appear to be an absolute shambles. I called not to complain but needed to be clear on what the CAA's role actually is. I was put through to a complaints helpline and told to listen to the message. It said that the complaints line was closed and open only 2 mornings per week - says it all!

Contacted for information regarding complaints. Upon email and number were supplied, attempted to find out more about what CAA does in case I recommend or need to elaborate. Switchboard member of staff refused to be informative and participate, instead hang up the call. Poor & Unprofessional resolution. Standards for a regulatory body, not met. Local chip shop wins again

Along with many others, I am still waiting for a refund from Thai Airways for flights booked over two years ago for £3000 that were cancelled due to Covid. I have complained to the CAA and had absolutely no response. What I do not understand is that, given the CAA exists to protect UK Citizens, they have allowed Thai Airways to recommence flights to Heathrow when so many people are owed so much money? Surely CAA should levy tests on Thai Airways of their commercial dealings (which are bordering on fraudulent) as well as their ability to fly safely?

The 'people' that populate the CAA are brain dead zombies, worthless to society.

CAA are rubbish they wasted my time and now saying they cant do anything. That i should go to the court, as they cant do anything.

ATOL - not fit for purpose. Over a year now and have given up , all our flight money gone. Blackmailed by Gold Medal Travel into paying for flights twice ( seven BA return flights to New York ) during the collapse of Thomas Cook , ATOL advised us to go ahead , pay Gold Medal again and claim it back. Afterwards they refused any refund.Will revert to booking all my flights directly in future , ATOL protected travel agents guarantee absolutely nothing as we found to great expense.

I appreciate that these are very turbulent times and claims companies are very busy but I have had a very unpleasant experience constantly having to go back and forth.

I booked a G Adventures tour (worth £2829) via STA travel and it was cancelled back in June, along with credit for my unused flights of £147.35. Due to liquidation, I have had to now submit my CAA Claim via ATOL twice because despite having an ATOL certificate with my holiday package included (booking ref CG4182771), I have been told I must apply for a claim elsewhere and that I don’t have a valid ATOL certificate.

I first applied on 29/09/2020 and after no luck, again on 16/12/2020.

I would really appreciate if this could get looked into, as it has been 3 months since I submitted my original claim and have had no luck.

Thank you very much in advance.

Absolutely awful organization: We were delayed by over four hours on an Enter Air flight due to a technical problem we were told it was a navigation box that went down.
We saw the engineers eventually climb up into the nose wheel section with a new box and fit it. The gate staff told us it was a technical problem, the captain told us it was a technical problem.
The weather was fine, it was September sunny, with no wind or rain and the plane took off after the four hour delay with no further problems.
A historical look for the weather on that day has confirmed this.
The airline would not reply to our complaint so we took it up with The CAA and after well over a year the reply was that the airline stated it was due to weather conditions at Gatwick.
So basically the CAA sided with the lame excuse given by the airline and said tough luck, try court.
An inept and totally not fit for purpose authority, the worrying thing is that they are supposed to control the airlines Heaven help us!

After experiencing a long delay on our refund re collapse of Fleetway Travel / ATOL we finally received it last week.
I wrote to Andy Cohen, CEO of the company who kindly got things sorted. Well done Andy.
Thank you for your getting things done.

The airlines can side step any ability for the regulator to act on complaints.

If the airline accepts a complaint then makes no move to act on their findings and provide remediation, the CAA will not act.

Simple for the airlines then, take the regulator out of the equation by accepting a complaint and just continue your poor treatment of the customer.

Please get your act together CAA and shut this loophole.

What a disgrace of a company the CAA is. Very rude attitude and appalling to no communication from employees of the company. They have no interest in hearing or helping people obtain the refunds or compensation they are legally entitled. One of the worst companies and authorities in the UK, if not the world.

They apparently review airlines and travel agencies to identify if they are complying but what they actually are doing is that they are in cahoots with them all. They allow them to continue to not comply with rules and regulations and act in a range of illegal manners.

The CAA is far from an aviation authority, they should have no authority in the aviation space. Their licence and company should be reviewed and closed down as it is only contributing in a negative manner to the industry and all travellers.

People be very wary of these fraudsters when booking any form of travel package or flight where they would be involved, whether ATOL protected or other. They will not protect and not care a single bit. Stay far far away.

8 weeks since the collapse of Fleetway travel and full amount of money back in my bank account. A few ridiculous requests and questions on route but I have my money back in a relatively short time and thats what counts. So Im happy with that.