Cab Direct Reviews 224

Bought a ford tourneo great quick service Terri was great throughout

Excellent!

The company did a great job they delivered the car on time as they promised

From the beginning to the delivery of my car. Kevin and the staff was helpful even though delivery was longer than expected. Happy with everything

Great service from cab direct. Easy from start to finish. Kevin was extremely helpful & helped me through the whole process. Thank you!

I recently had an experience that truly highlighted the importance of customer service in the automotive industry. After deciding to purchase the highest version of a Corolla for my taxi business, I was prepared for a bit of a wait. It took four months for my car to arrive at my address, but I understood that this delay was due to my choice of model, which was not readily available in stock.

Throughout this waiting period, I was pleasantly surprised by the level of support I received from the staff. Every person I spoke to was incredibly helpful, providing me with updates and answering my questions with patience and professionalism. When I inquired about financing options, I received a response within just two days, and everything was confirmed smoothly.

The staff's dedication to customer satisfaction was evident at every step of the process. They were always available to assist me, ensuring that I felt valued as a customer. Their commitment to service is something I truly appreciated, especially during a time when waiting can often lead to frustration.

Now that my Corolla has finally arrived, I can confidently say that the wait was worth it. The car is not only a fantastic choice for my taxi business, but it also reflects the quality and reliability that I was promised. I highly recommend this company to anyone interested in purchasing a vehicle, especially for taxi purposes. Their attentive service and willingness to go the extra mile make them stand out in a crowded market.

If you're considering buying a car, don't hesitate to reach out to this company. With their knowledgeable staff and commitment to customer care, you can expect a positive experience, even if it takes a little longer to get the exact model you desire.

Excellent service I got so far

Start to finish was very well handled by TERRI DONNAHUE, professionally done. Any question i had was promptly sorted. She is an ASSETT the company.

Great service from start to finish
And fast turn around.

Have to single out Kevin Frazer for going above and beyond every little question he was more then happy to answer so thank you Kevin

5 stars from me thank you

Absolutely atrocious. Bought a brand new car . It broke down within a week and twice more during the 1st 2 years . And although these repairs were under warranty I was offered no compensation. And then one week after warranty ran out gearbox and clutch went . Cost me £6000. Tried to get a bit of compensation just to help me out a bit but was met with an absolute refusal to even discuss
Basically it was you bought it so tough .

Will never use this company again .

I now go elsewhere for all our company vehicles

Smooth process from start to finish with vehicle delivery quicker than promised.

Helpful and easier to deal with company

I am very happy with my car nothing issues almost a year now
Terri is a good staff I just give her 5 star they are all good service but I was mostly dealing with Terri
Yohanes

Very knowledgeable about the cars being sold to the customer

Bought a custom tourneo, amazing service from Terri she made sure everything was right thank you so much.

Second time around I ve dealt with 'Terri'.
She was very polite and helpful. Guided me through whole purchase of vehicle excellently and professionally.
Answered all my questions and concerns.

Great service. Terri Donaghue was a polite and very helpful. Good deal and I really recommend. Thank you for your fast and smooth service.

A good price, but once I had paid a deposit and placed my order, the customer service was extremely poor. Once delivery was late, I made countless calls to get updated information on the promised delivery date but no-one could give me one. Delivery date was missed by 5-6 weeks leaving me without a vehicle and having to temporarily close my business.
I sent in a complaint as per their website's "Complaints Handling Procedure" back on 13th October 2024 and chased it again on 30th October 2024 and I have not even had an acknowledgement, let alone a full reply.

I'll update this review if they do ever respond.

Update: 11/3/25
As you can see following my review on here they did reply only on here within a few days. However they have never acknowledged any of the emails I sent to them directly and still have not addressed any of the points in those emails. It shows a complete disregard for customer care and a failure to adhere to their own complaints policy.

Excellent straight forward everything as expected

Everything went smoothly and any small delays were probably due to my feeble computer skills emails etc.