Cady  Reviews 187

Outstanding Employee

DO NOT PRE ORDER!!! SCAM COMPANY!!
Pre purchased a small package for my student per the Cady instructions from school. After her digital image arrived we wanted to “add on” a change in background color. I contacted them same day the digital image arrived- I’m sure this is before the image was even sent to print.
Per customer service email, all sales are final and no cancellation or changes can be made once paid in full. This also means they won’t change the order or edit (add on) any content once the order is paid in full.
Looks like we won’t be preordering from Cady. What a scam! Terrible customer service and website, will be bringing forth concerns to school as well.

The website was confusing (other parents have said the same.) It was difficult to determine what is essential and what is optional for senior pictures, so I signed up for several scenes. When I arrived, I was told it could take a couple of hours to complete all the scenes. I realized at that point that the scenes were not essential and wanted to only do the cap & gown and yearbook pictures. I asked to have my order changed before any pictures were taken, and they told me it was impossible to make that change or get a refund. After the shoot, I was told that CADY chooses the pictures they will print, not the parents or the student. I also found out that although I paid over $120, I would not be given any digital files or prints and that basically I paid for the sitting which I didn’t really want anyway. I was also told that if I am willing to pay $350, I will get to keep some of the pictures (of their choosing) but that there is no option to get less pictures for a smaller amount. Overall, I find this company to be a scam and will be letting others know of my experience. The only positive thing I can say is that the photographers were friendly.

They don’t answer calls, when they do they are rude and literally lie about appointments and never know what they are talking about, they send you a portfolio without ordering it and then charge you 200 bucks if you don’t send it back, their photos suck, they are a scam and terrible people.

My son had his senior pictures done at his school with CADY, and the process was drawn out, but not particularly irritating. However, when I got his pictures to view online, I realized all kinds of issues. I paid for an upgraded session, which gave him more pictures/scenes/poses. The only "great" pictures were the black and white close ups. The rest of the pictures were awful, and his cap and gown pictures literally had his stole folded under on one side in EVERY picture. When I contacted CADY to see if anyone had decided to fix his stole in any picture, and asked if I could see the rest, they refused and told me I could make another appointment if I wanted. Granted, that appointment would be almost 2 hours away at their office even though their staff took ridiculous pictures. Then when you go to see the pictures and purchase...the CHEAPEST one is almost $200, with digitals being over $300. Each sheet was $50 a piece....that is ridiculous price gouging, especially considering I can purchase my underclass daughter's pictures for $30. Their customer service is extremely rude and could care less that you are upset with their shoddy work. I can't believe schools still use them.

Prices are outrageous for seniors. I paid more than $60 for a photo session. I only wanted the digital files, no prints. If you want digital prints, you are forced to purchase a package. The lowest package they have (with no digitals) is $180! If I want digitals, I would need to spend $400 (and get prints I don't want). The pictures were okay, but I can take better ones myself (which is what I'll be doing). I lost more than $60 to this company just to get my son his senior portrait in the yearbook. I am very disappointed in Cady for their outrageous prices, and at the school for using them.

On picture day, our grandson came home very disappointed in the process. The photographer didn't even take time to let him smile. His picture is a half smile. She didn't even let him know she was taking the picture. I would expect more from a professional photographer. Would not recommend and unfortunately you don't have a choice with school pics. Will also let the school know how bad it was.

Very very disappointed, no one answers the customer service line. Robot AI has 2in wait time. The booking process is brutally long and they hide at High School portrait session for seniors. Bad choice HS!

Pricing is not transparent! It was very difficult to find pricing information. I feel like it is deceptive and they take advantage of families.

I would give a zero if possible. Sent senior drape pics but will send cap and gown later??? Why? Very expensive. Picture were not even good quality.

Prices are insanely high, the way the website is set up kinda tricks you in buying stuff you don't need in order to buy the picture that you actually want. They charge $7.99 SHIPPING for pictures! Called customer service to ask for a promo code, called lasted more than 20min all for saying they didn't have any promo code at this time. Total RIP-OFF. I hope my son's school changes this supplier!

If there was a 0 star, i would give that. I totally got scammed on this and I believe most , maybe all parents get duped into buying form this is because doing it for their kids. I hadnt seen it was a 1.3 rated. The pricing they gave me when i reached the studio was so confusing and all the person was trying to do was tell me in circles but not divulging the real price. So they send you a portfolio and expect you to come back in person and return or else they charge you $250. Now all said and done, as we all do, for our kid, we bite the bullet and buy the package, BUT the worst is that the photographs are so BAD that my 12yr old will click better photographs than this one. So AVOID them IF YOU CAN !! What i am surprised is How did the school allow to have a contract with them seeing their 1.3 rating ? Something not right.

Hi, I am highly disappointed due to the fact CADY did not edit my daughter picture. Yes I PAID for the wrinkles to be taken out of the oversize drape that was placed on my daughter due to CADY not having a size small. The drape left a huge wrinkle down the center of the front drape causing her pictures to look like she has split breast instead of flat in the front. Its wrinkles at the shoulders of the drape. CADY did not provide great services and I had to pay out of my pockets to remove the wrinkles that could have been avoided if the proper size drape was used in the pictures. I was very specific about the wrinkles and hairline watermark needed to be remove which it was not. I had to go un select my daughter yearbook picture because the issue has not been resolved.

Here's the deal. The pictures are great and we purchased the elite package as I wanted to have my daughter's hair and makeup done. It was not unreasonably priced. What was unreasonable was the price of the photos. They won't sell individual digital images so you have to buy them ALL if you want them. The price of all the digital images is $1799.99 plus tax. So be aware.

Customer Experience Feedback
Our experience with Cady was overwhelmingly negative, turning what should have been a memorable milestone for my child into a traumatic and disappointing event.

Lack of Communication and Accommodations
First and foremost, the lack of communication and willingness to accommodate our family's needs was unacceptable. As a split-parent household, we were never given the option or the information necessary for both parents to have a separate photo session or purchasing opportunity. The most critical failure in communication, however, was not informing us that we would be required to purchase photos at the time of the session, and that any unpurchased images would be destroyed. This policy was never disclosed at any point during the scheduling process or prior to the photo session itself.

After discovering this, I immediately requested to speak with a manager, hoping for a solution. Unfortunately, the manager was unwilling to make any accommodations. We even offered to pay for a second viewing session so that my child’s other parent could select their own photos, but this request was denied. This refusal to work with us, even when we offered a solution that would generate additional revenue for Cady, felt punitive and unnecessarily rigid, and it left us with a feeling of being held hostage by the company.

Unfair Pricing and Lack of Transparency
Secondly, the pricing structure is both unreasonable and completely lacking in transparency. The costs were not disclosed until after the photo session had already taken place, leaving us feeling pressured and taken advantage of. The lowest point of entry for a product was an astounding $179 for just two photos. The cost of a USB flash drive with all the images was an exorbitant $799. These prices are not only inappropriate for senior photos but were deliberately withheld until it was too late for us to make an informed decision. The pricing should be clearly and prominently shared with clients before any services are rendered. It's ridiculous that my child's senior photos cost more than my own wedding photos.

In the end, I feel that Cady's practices are predatory. The company deliberately creates a situation where parents are emotionally invested after the photos are taken and then leverages that emotion to force them into purchasing overpriced products under a tight deadline, all while holding the child’s memories for ransom.

I will not recommend Cady to anyone and will actively share my experience with other parents to encourage them to seek a transparent and fairly priced photographer.

Zero stars! Do not recommend. Some of the photographers for my daughter seemed to be in training. Photo shoot took tooo long - 3 hours with some wait time in between each scene. The cherry on top is the OUTRAGEOUS pricing. Complete and total rip off. They charge ~$1100 for the digitals (including cap and gown). No prints no nothing. They also spam you like crazy with a bunch of emails and text messages. Very dissatisfied and disappointed.

To begin, I want to recognize the positives. The studio setup was impressive, modern, well-organized, and clearly designed to make students feel confident and special. The added services like professional hair and makeup, as well as the option for both in-studio and off-site destination shoots included in the higher photo session package, are definite strengths of CADY’s offerings. The overall production quality was excellent, and the photographers and makeup artists were professional and engaging.

That said, I ultimately chose not to purchase any additional photos because I feel CADY’s pricing is excessive and not family-friendly. It was disappointing to learn that the video reel they put together for parents couldn’t be purchased on its own. They made it so you had to commit to an expensive package to get it. This lack of flexibility in pricing and photo packages feels more like a high-pressure sales strategy than a service built around the needs of families.

What concerns me most is how heavily CADY’s model plays on the emotions of parents. By marketing their services around once in a lifetime milestones like graduations and then offering payment plans, they create an environment that encourages overspending. In many cases, this may exploit lower income families who feel compelled to make financial sacrifices just to preserve memories of their child.

I believe memories should be affordable and accessible to all families, not treated as luxury purchases. While the quality of your work is strong, the business approach feels more focused on maximizing revenue than supporting families during meaningful moments.

Getting a child’s once in a lifetime pictures taken professionally should be an affordable option to all parents, not just some.

At first, I truly thought everything was going well. I was led to believe from the beginning that this would be a personalized experience—that I would have access to all of my daughter’s photos and be able to choose the images we wanted before anything was edited. That turned out to be completely false.

Not only did they cancel the original school photo session twice—despite my daughter paying a $40 session fee—but I had to be the one to reschedule and move her session to the studio because of their failure to follow through. That fee should be refunded immediately.

Then came the biggest disappointment: the photo they selected for us was one of my daughter with her back turned. She took multiple poses, yet we were only given 10 edited images, and we were not allowed to view or choose from any of the other pictures taken during her session. When I asked about it, I was told they choose the pictures they want to use, and customers are not allowed to see or select any others. That directly contradicts what I was told when I paid—that the choice would be mine.

To add insult to injury, my support ticket was closed without any resolution. No explanation. No accountability. Just silence.

This was supposed to be a cherished moment for my daughter and me, and instead, it’s been a frustrating and disappointing experience from start to finish. I will be informing every school I work with—and have worked with—about how this company misrepresents itself and treats paying customers.

Do not trust the promises. Do not waste your money. Go elsewhere if you want to be respected as a customer.

The studio was out of town, and did not offer equal opportunity for pictures to all students. The quality of photos was low at best and they are overpriced. So disappointed that our school went with them. I got no senior pictures.