Cady  Reviews 187

My son had pictures with the studio at his high school. He forgot to bring home a paper so I had to call the studio to order the pictures. Took two phone calls for them to help me set up an account and get it to actually work on my end so that I could look at pictures and that was all fine but when I went to order the pictures, the PayPal option didn’t work so I called back was on hold for 30 minutes and the employee that answered to all of three seconds to tell me it wasn’t his job and it wasn’t his problem. I was out and about and did not have my card with me and I was worried I would forget to order when I got home and they are currently running a special so I was gonna get 25% off which I could really use right now. Needless to say I do get home. I do remember and it takes five or six attempts to actually get the app to finally work finally except the code coupon but the PayPal still isn’t working so I had to use my card. Just a very frustrating experience all all around And ridiculous pricing.

Seriously zero should be an option. A star is too good for this terrible company. Way overpriced and their website is horrendous. Customer service is awful. Took me 5 times to get someone to talk to me and no manager would get on the phone. Each call or online chat is 30 min. Call back in 24-48 if they bother to actually call you back. I am pretty certain this is a scam company.

They get a monopoly on school photos and charge unworldly prices such as upwards of $300 for a couple pictures after you already paid to have them taken. Not only that, if you want your pictures in the school yearbook CADY requires your parent to sign a contract in which it states that they have the right to send you your pictures (you don't get the digital versions) in the mail even if you did not order them and if you don't want to pay for them you must ship them back within a certain timeframe or you will be charged upwards of $200. If I could give 0 I would give -1.

Waste of money and time. We spent $200 for a sitting fee. Did not even get to finish our session. We can not purchase just the pictures we want. No communication what so ever with this place. What should have been a great memory for my daughter turned into a nightmare.

I wish I could give them zero stars and the school for not seeing all of these reviews. Cost are overpriced. Picture doesn’t even look like a graduation picture. So disappointed. Kids should not have to pay a fee to get picture in yearbook. Kids should not have to pay $50 for 1 8X 10, smallest package is $149.00 for 2 poses. This is insane!! Then they do not release all of the pictures after paying a sitting fee. They stated they would not be released til Spring. Do better Cady! Horrible!

Terrible experience. Long wait time for customer service. Received pictures today which look like mug shots. They said it was too late to retake so this photo will go into the yearbook. Very sad!!!

They have rude unprofessional customer service and the prices are insane not satisfied don't buy from them

Prepay for elite session. Photographer arrived late. Was constantly interrupted during entire shoot. Tried to have my son do poses with his arm behind his head like a girl would take. Spent more time trying to locate tripods, voice recorders and help other associates than anything. Faulty camera kept disconnecting, dropped props, definitely hurried and not professional. Run entirely by high schoolers. Started off poorly from the first minute we walked thru the door. $200 session, 2 hours total. Same exact positions, 5 different backgrounds. Misguided in what was purchased. Brought 3 outfits never used because of it. Not a great experience. I would recommend getting a private photographer. Multiple families waiting for same area, lots of waiting. Definitely not private session. People constantly staring at you waiting their turn...felt like a fish in a fish bowl.

Cady is horrible for senior pictures. One hour turned into two hours and we didn't take all scenes. Photographers were all over the place. Should have been and intimate moment for each student.Prices are ridiculous and not worth it. We decided not to go with any and hired our own photographer.129 was the package we chose on top of that a $25 deposit to view pictures. Cheapest package start at 179 for eight small pictures. Definitely not worth it.

I received my $69 photo with only 1 bent up photo. No other photos included! I contacted customer service via email and all they kerp doing is sending me emails saying they want to see a pic of the bent photo, which i just sent. But what difference does it make if they see a pic of the 1 damaged photo i received when the entire rest of my photos were missing????????? Horrible company. I dont know why my daughters school used them but i will be sure to inform the school of my experience with CADY

We wouldn’t recommend this company to anyone. We were totally mislead. We were actually given a coupon and told that we could use it if we ordered pictures within 30 days. We were just informed that the coupon was only good for the higher packages and that they don’t understand why that’s not included on the coupon they send out. If we could rate them at a zero we definitely would. Now I’m contacting the BBB

I am beyond frustrated with Cady and the way they handled my son's senior year photos. First of all, the school forces us to use this company for the yearbook photos, and they charge an outrageous price for a service that barely meets the minimum standards. They bombard you with overpriced packages and push unnecessary photos on you, which feels like a cash grab.

All I needed was the basic package to ensure my son's yearbook photo was taken, but even that was a hassle. We had to drive 20 minutes just to get to their studio and pay $10 for the bare minimum package. Since my son has acne, and this photo would be in the yearbook forever, I paid an extra $19 for something called the “Artis Touch” retouch service. I assumed this would include facial touch-ups to improve the appearance of his acne.

When we received the photos, I was shocked to see that nothing had been retouched on his face. His acne was still very visible. I called Cady to ask when the retouch would happen, thinking it may occur after the photo selection. To my surprise, they told me that the retouch only includes the background and lighting adjustments. This was never clearly explained on their website, and honestly, it feels like a scam. Adjusting lighting and background is basic to any professional photo—it is not a "Retouch" or how they called it an "Artist Retouch" that worth 19 dollars...

This company is misleading and takes advantage of families during a special time in their children's lives.

it’s a total scam! Zero transparecy! Avoid this business.

Over priced. You're not told that the package you choose is only for the photo shoot picture are not included. I give the (0) ZERO.

This is the biggest rip off and the most dishonest organization that I have ever seen. The don't tell you up front that the packages run in the thousands, up to $3000.00 for high school pictures. They use the senior only once mentality to take advantage of families. There is no way that the labor, flash drives, time and AI editing software cost thousands for a hand full of pictures. The customer service phone service tells a different story and makes promises that the facility will not honor, but their facial expressions and mumbling of their goes customer service again tell me of dishonesty and deceit. If it's a good deal, then be upfront about your prices. Some stories of pictures getting mailed destroyed and CADY not replacing them. Someone should take them to court. I'm going to BBB now!

Deceptive practices and hidden prices,terrible customer service. Pictures are picked by Cady staff if you get the digital download and they apparently cannot discern what is a good pictures and what is not. Completely unprofessional pictures with no editing available. Find a reputable studio and get your senior pictures elsewhere!

Horrible place. Deceptive practices and hidden prices. Very rushed and u professional pictures with no editing available. Save your money and get your child's senior pictures elsewhere!

Awesome experience!!Everyone was super friendly.

I wanted a nice experience for my son who struggles with school. I thought I would opt for the larger sitting fee and get some nice pictures. First off the "photographer's" seemed to have preferences on who they interacted with more. We were skipped while waiting for our turn at the next station. Then told not to touch the shirts they had for the "formal" picture. The shirts by the way were filthy. We then were rushed through all along while others seemed to get a lot more time. Finally got the pictures to preview and they are blurry. Awful. And really really over priced. I'm sending them back. I am just sorry I paid a 70.00 sitting fee for crap pictures. Save your money, take your own pictures with your cell phone. They will look much better.

2 hr "experince" and we are going on 4 hours of chaos and waiting in lines. Now i read the reviews and catch the deceptive business practices ... can hardly wait to checkout. Knew i had a bad feeling qbout this place and seems i was absolutely justified. Nice people but must be low bid for schools and very unprepared and ill equipped for the volume of people and coordination required.