This company provided top notch customer care and service. Communication was excellent. I am very happy with the product. I have a difficult eyesight situation and even though this was an Internet... Toon meer
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Absolute garbage company. If you want zero customer service, extremely long wait time for your glasses, and no communication then this place is for you! If I could give negative 5 stars I would. Been... Toon meer
The frames are made well and the prescription was spot-on. The pads offer great grip. Overall fit wasn’t quite right and CA Glasses was super helpful in getting us dialed in. Customer support was exce... Toon meer
Bedrijf heeft geantwoord
Bria at CA was very helpful in ordering my new glasses. This is my 2nd pair of CA Glasses, as my eyes have changed. The Matrix Bayshore Prescription glasses are perfect for my shooting competitions.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2006, CA Glasses was born as an alternative for people looking for high quality prescription sports and safety glasses. We develop high quality, ANSI and FDA complied frames and lenses for our consumers, and sell them at prices everyone can afford. CAGlasses is a company with a passion for the eye. Whether you are looking for safety glasses for work, sports glasses for passion or eyeglasses for fashion, buying them in our store is extremely easy and enjoyable. We strive to meet every needs of our customers and leave everyone looking great and happy. Interestingly, our desire for high quality lenses led us to establish an optical lab that make not only high standard optical lenses and but eventually allow us to make medical grade products for doctors and dentists. We are excited about what the future brings and open-minded about finding new technologies to meet our client's future needs.
Contactgegevens
Verenigde Staten
- caglasses.com
3,9
Goed
214 reviews
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Heeft 79% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great Customer Service
This is the second pair of glasses I have purchased from this site. The newest pair were a frameless style, but but the lenses would pop out now and then. When I contacted customer service, they asked me a couple of questions and said that they would send me a new pair with any style frame I wanted. A quality product at half the price of many optical shops, and great customer service.
2 juni 2026
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for your continued support and for sharing your experience! We're glad our team was able to quickly resolve the issue and provide a replacement that met your needs. We truly appreciate your kind words about our products and customer service, and we're grateful to have you as a returning customer.
Good quality glasses
Good quality glasses, just take a little more time for delivery.
6 mei 2026
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for your feedback! We're glad to hear you're happy with the quality of your glasses. As each pair is custom-made to the customer's prescription, production and delivery can sometimes take a little longer, but we highly appreciate your patience and support.
Customer service was great and easy to…
Customer service was great and easy to work with. 2nd time purchasing prescription safety glasses from them.
11 juni 2026
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for your continued trust in CA Glasses! We're thrilled to hear that you had another great experience with our customer service team. We truly appreciate your repeat business and hope you enjoy your prescription safety glasses for years to come.
Great experience working with customer…
Great experience working with customer service to fix my glasses prescription.
10 juni 2026
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for your review! We're glad our customer service team was able to assist with your prescription and help ensure your glasses met your needs. We appreciate your support and thank you for choosing CA Glasses!
Best pair yet!
Ordered prescription sunglasses and they are amazing! So clear and I am using them for golf. The fit is also great while the customer service was quick and thorough. Would highly recommend this company and their glasses!
1 juni 2026
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for your wonderful review! We're delighted to hear that you're enjoying your prescription sunglasses and that they're working great for golf. We're also glad our team could provide quick and thorough service. Thank you for your recommendation and for choosing CA Glasses!
I was impressed by the care taken to…
I was impressed by the care taken to ensure my prescription was correct. I must have made a mistake measuring interpupillary distance, which led to emails and suggestions for getting a better measurement. It is easy to imagine another vendor simply producing what I requested, without bothering to question the measurements.
14 mei 2026
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for your feedback! We're glad our team could assist in verifying your prescription details. Taking the time to review measurements helps us provide the best possible vision and fit. We appreciate your trust in CA Glasses and hope you enjoy your new eyewear!
Don't buy from this company
Don't buy from this company. They refused to issued a refund on an inferior sports glasses and I had to file a dispute on my credit card (visa). They do the whole delay thing tp get you to give in and take your money.... bad customer service
28 mei 2026
Review zonder uitnodiging
Antwoord van caglasses.com
We’re sorry to hear that you were dissatisfied with your experience. We strive to provide timely support and fair resolutions for all customers in accordance with our policies. We regret that we were unable to reach an outcome that met your expectations and appreciate your feedback. If there are any unresolved concerns, we would welcome the opportunity to review them further.
I highly recommend caglasses.com
I highly recommend caglasses.com. The ordering process with this company is simple and straightforward. I ordered prescription safety glasses- progressive lenses that also transition. I received the order promptly and the glasses fit great, I loved the frames and it was exceptional quality. However, there was a slight distortion, despite the correct prescription. I contacted the company and explained the problem. I was past the policy deadline for remaking the glasses for free. I explained to the service representative that I had been dealing with serious family illness and a close death in the family. The sales representative was extremely kind and compassionate and offered to speak with their manager to see if an exception was possible. The company made an exception due to the circumstances. I received a second pair of glasses for no additional cost that are perfect. The representative was kind enough to find frames that would be a better fit for me and sent them to me directly. The representative was always quick to reply, answer my questions and meet my needs. Truely, this type of service is a rare gem. I couldn’t ask for a better pair of glasses. And the service is truly second to none.
15 november 2025
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for your kind words and recommendation! We're glad we could assist and find a solution that worked for you. It means a lot to hear that you're happy with your glasses and our customer service. Thank you for choosing CA Glasses—we truly appreciate your support!
Worst Experience Ever
I ordered glass in November of 25. After two failed tries (with very poor excuses as to why they were failing) - which included extorting a 5 star review from me and forcing me to pay shipping I gave up and demanded a full refund. I have been promised one - but CAGlasses has not done so as of April of 26. Save yourself agony and avoid this company at all costs. Sent to me by Bria on 2/6/26: "Hi Bruce,
I apologize for the delay in my response—I was awaiting an update from management. I’m pleased to inform you that your refund request has been approved, and you may keep your current pair of glasses. There is no need to send them back.
Please allow a few more days for the refund amount to be reflected in your account. Depending on your bank, the refund may take 14–21 days to process." I have no RMA and was never requested to send the glasses back. Still less than one star. Avoid this company.
UPDATE: After months of effort CAGlasses has refunded my original order, ignoring the promise to refund the shipping I paid for the second pair of defective glasses (again - I was semi extorted in the process). They seem to mean well, but are the most disorganized company I have ever dealt with. I stick with my "avoid this company" recommendation.
13 november 2025
Review zonder uitnodiging
Antwoord van caglasses.com
We’re sorry to hear your experience. As part of our resolution, we provided a second pair remake at no cost after the initial issue.
Since both pairs did not meet your expectations, we have already issued RMA return instructions so the items can be sent back for a refund. At this time, we have not yet received the returned items.
Once the return is completed, we will be able to proceed with your refund accordingly. Please feel free to reach out if you need assistance with the return process.
UPDATE: We truly appreciate your patience. We have already processed a full refund for your original purchase.
You are welcome to keep the glasses, and as a gesture of goodwill, we would also be happy to make a new pair for you at no cost.
Please contact us so we can confirm the final order details for your new pair. You may also check with your bank regarding the refund status.
Thank you.
Don't order ski googles from caglasses.com
Ordered prescription ski goggles and never got them. After waiting for a month I called their customer service, they told me the goggles were almost done, they were at the testing phase and would be shipped soon. 2 weeks after, I was still waiting and tried to call customer service again for multiple times, but wasn't able to speak to someone anymore. I tried emailing them and leaving messages, they never responded. About 3 months after placing my order, I saw that I got a full refund on my credit card, without any explanation. I didn't even get an email saying that they canceled my order. I'm glad they refunded me, but I wasted about 3 months waiting for my order, for nothing. Don't waste your time with that company.
1 december 2025
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for sharing your experience—we truly understand how frustrating this must have been.
We sincerely apologize for the lack of communication and the extended delay with your order. This is not the level of service we aim to provide. While we’re glad the refund was successfully processed, we completely understand that the time you spent waiting cannot be returned, and for that, we’re very sorry.
Your feedback is important to us, and we will use it to improve both our communication and order handling moving forward. If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Scam website, DO NOT ORDER
Scam website. Do not order. Any positive reviews should be assumed to be fake. You will not get your order. They will offer discount for the order being late, then tell you it was lost in the mail.
22 januari 2026
Review zonder uitnodiging
Antwoord van caglasses.com
We’re sorry to hear about your experience and understand your frustration.
We want to assure you that we are a legitimate business, and shipping issues or delays can occasionally happen. We sincerely apologize for the inconvenience caused and appreciate your feedback as we work to improve.
Please feel free to reach out if there’s anything we can assist you with.
Would give zero stars if able
Would give zero stars if able. they will take your money and never give you you’re product been waiting on for two months, then fight with you to get a refund. had to file fraud through my bank do not order from this place!!!
20 januari 2026
Review zonder uitnodiging
Antwoord van caglasses.com
We’re sorry to hear about your experience and understand how frustrating delays can be. This is not the experience we want for our customers. Please reach out to our support team with your order number or the email used for the purchase so we can review the situation and assist you further.
Be careful this is a scam website never…
Be careful this is a scam website never got my glasses after a month no details of shipping or anything don't waste you time.
4 februari 2026
Review zonder uitnodiging
Antwoord van caglasses.com
We’re sorry to hear about your experience. Delays can occasionally occur depending on the prescription and lens type, but you should receive shipping updates once your order is processed.
Please contact our support team with your order number so we can check the status and assist you right away. We’re committed to resolving this for you.
Customer service issues
So, you waited until I returned?
Anyway, your customer service, if any good, has the records of the cancelled order - why ask me?
And for your information, my first contact was requesting a remake because I like the frame. I wasn’t looking for warranty or a freebie. I was then told the product is discontinued even though it was still on your website and available to order.
I’ll send an email to customer service with the new prescription and frame info tomorrow to be sure there’s no mix up.
NOTE - the information requested was sent to the customer service email this morning 3-3
1 maart 2026
Review zonder uitnodiging
Antwoord van caglasses.com
UPDATE: NEW ORDER specifications in place. Free remake pair to meet full customer satisfaction. NOTED March 6/6/2026
As previously explained, your glasses were already outside the warranty period when you contacted us. Despite this, we still offered a complimentary remake as a courtesy.
Please note that a courtesy remake applies to the original order specifications. A new prescription and a different frame style would be considered a new order. Our customer service team will review the information you sent and respond to you directly.
Sent me “safety glasses” with lenses…
Sent me “safety glasses” with lenses that shattered into bits on the mildest impact. The shards were sharp. Thank heavens I wasn’t wearing them when they shattered. The glasses took 2.5 months to arrive. Every time I inquired about where the glasses were they lied with a new contradictory story. Oh, they offered me a discount if I reviewed them here with 5 stars. Beware of this vendor.
18 februari 2026
Review zonder uitnodiging
Antwoord van caglasses.com
UPDATE: Original order placed Oct 8 2025 was completed and delivered.
1st contact: Dec 12 2025 -stated eyeglasses way too large and wanted return for refund.
Resolution: offered FREE REMAKE. keep the original pair no need to return.
Shipped and delivered.
Feb 17 2026: we received report stating glasses arrived in bad shape.
Resolution: Free remake with recommendation to switch to full rim frame .
Offer declined, insisted on a refund.
RESOLUTION : We are more than happy to make a new pair to meet full customer satisfaction.
We take safety concerns extremely seriously, so we were very concerned to read your review.
Our lenses are impact-tested and designed for durability under normal use. We have not received similar reports of lenses “shattering into bits,” but we would absolutely like to investigate this matter further. If the product was damaged during shipping or subjected to abnormal impact, we would need to assess the item directly to determine what occurred. Please contact us so we can properly review this and offer a resolution.
Regarding shipping time, we process orders in production batches on a first-come, first-served basis. During high-volume periods, this can extend processing times beyond standard estimates. We understand waiting 2.5 months is frustrating, and we sincerely apologize for the delay you experienced.
As for the review incentive claim, we want to clarify that we do not require or condition service on positive reviews. From time to time, we may offer courtesy discounts as part of customer service resolutions, but these are never contingent upon leaving a 5-star review.
We remain committed to transparency, product safety, and resolving concerns directly with our customers.
warranty in exchange for 5 star review
Denied warranty claim unless I completed a 5 star review
They think that I feel they asked for the review. It wont let me upload a screenshot of it. It is exactly what was asked for. The exact wording was: "Once you’ve posted your review, please send us a screenshot or a link, and I’ll make sure it gets to the lab, so we can start processing the new pair. Please also verify which shipping method you prefer for the new pair, we have USPS for $19.99 and UPS for $39.95."
That certainly sounds like it was required. Next time dont put it in writing
31 december 2025
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for sharing your feedback. To clarify the situation, your order was already outside the warranty period when you contacted us. However, as a courtesy, we still approved and shipped a complimentary remake at no charge, and the replacement was delivered on December 29, 2025.
Regarding the review, it was not required in order to receive the remake. The replacement had already been approved as a courtesy, and we simply invited you to share your experience if you wished. We never require or condition service on a 5-star review.
If you have any concerns about the glasses you received, please contact our support team so we can review the matter further.
Customer service related.
I enjoy how well the customer service aspect of the company works. Very responsive, very nice. I appreciate their effort and willingness to make my experience better!
21 februari 2026
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for your kind words! We’re thrilled to hear that our team could make your experience better.
Your feedback means a lot, and we’ll continue striving to provide responsive and helpful service for all our customers.
Sent the wrong glasses,but proper…
Sent the wrong glasses,but proper lenses and let me keep them, and choose another pair, no charge!
18 februari 2026
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for sharing your experience! We’re glad we could make things right.
your feedback means a lot. We look forward to providing you with more quality eyewear in the future!
This is a five star review for CA…
This is a five star review for CA glasses. I have purchased three pair of prescription safety glasses over the last couple of years, for various purposes, and have been very very pleased. All the glasses are well made, lightweight, and the prescription is perfect. As I mentioned, I’ve been using these glasses for quite a while now and they’ve held up. great I highly recommend their safety glasses for anyone who needs prescription safety glasses.
17 februari 2026
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you so much for your continued trust and support over the years! We truly appreciate you choosing CA Glasses for your prescription safety eyewear.
We’re glad to hear that your glasses have been lightweight, durable, and perfectly made to your prescription — that’s exactly what we aim for. It means a lot to know they’ve held up well for your various needs.
Thank you for your recommendation, and we look forward to serving you again in the future!
Great customer service
Great customer service. Prompt response, willing to work with me.
15 februari 2026
Review zonder uitnodiging
Antwoord van caglasses.com
Thank you for sharing your experience. We truly appreciate your support and are so glad you enjoyed the process.
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