TransUnion UK Reviews 

Why do I have to give Transunion a star, they deserve none. They seems to be nothing but a hurry come up rougue company that looking for stripes/fame. Why the hell reputable businesses deals with them? I am disgusted with them and would give them zero star. They may be great abusers of power. I am totally disgusted with them. I want to have absolute 💯 nothing to do with them!

Very, very, very sad indeed. I believe this is a terrible company

This company should be investigated at the highest level for major fraudulent activities. It would appear that they buy from various sources and countries judgmental information and advice then act upon it l for 1 of the numerous people involved will be seeking both damages and compensation.

What a bunch of illiterate unschooled idiots. A message Sent to them from weeks ago still showing I am not on the electoral role that I have been on for over 5 years, even after providing evidence! Trying to give advice and blaming NatWest as they clearly are unable to understand. I only used tranunion as it’s free with the NatWest app, but it’s inaccurate information which they cannot manage to update, illiterate emails from Lucy from ‘consumer services’ and others; and very poor management and customer relations.
Avoid and don’t waste your time or money.

The information held on my credit file isn't even close to accurate. There is information for addresses from someone who has the same name as me & more being added all the time. They are almost impossible to contact unless by mail as the website is poor.

Transunion are an absolute waste of space. The score is utter nonsense as well and not up to date. They tell me I'm using over 50% of my credit limit across the board, which I am most definitely not, which in turn continues to push my score down. No amount of reasoning seems to help, and these robotic algorithms/processes they employ are drivel. My score with the 3 other major credit report providers are all very good. They're just incompetent sadly. Best part of 400 reviews saying they are too, so they have no defence. Garbage

Used by Natwest, but information is always incorrect.

Cleared a credit agreement 6 weeks ago and still showing i have a credit bill. When disputed blamed the credit company, contacted them and they said it was Transunion fault for inaccurate information

I don’t use them and I have a good credit score with them but they have incorrect information to generate my score. Try to contact them and it’s not easy or worth the time. Why do NatWest use them

Like all other people on here I am appalled by the disgusting service offered by this company!!! The div that runs it is called Chris Cartwright and he is based in Chicago US. He is obviously a complete fool and it disgusts me that he has no contact whatsoever with the UK and the company he heads up !!!

They seem to be very happy to provide, publish incorrect information, knowingly I would suggest. They seem to care even less. I think a serious look at this company is needed, considering the damage their incorrect can cause people.

Poor poor telephone service, been on the phone for over 2 hours with the exact same repetitive music for 30 seconds then getting told if you want to hold, one of our agents will answer you call shortly, no queue, no nothing, this is thanks to my bank telling them my credit amount has gone up but nothing shows in either of my accounts, these people are an absolute waste of space, much like my bank

I feel robbed giving them the one star, they deserve absolute nothing

They do not even come on here to answer any reviews, they are lazy beyond belief

I sent them an email so no doubt l will not get a reply this side of 2026 never mind the end of this year

Worst service...20 years been voting given lots documents regarding it. But didn't satisfy

felt robbed having to give them a 1. I wish it was zero. requested for information to be amended after providing evidence and their response to say the least is limp.

Just like most of the others posting here I am shown on their profile as not being on the electoral register.

I have been on the register since 2014 and have sent correspondence from Council to them but they do not correct it.

They have not claimed their business ownership on this site and clearly have no interest in the bad reviews of their performance.

I am very surprised the FCA allow them to continue in business.

.

If I could give less than a one star I certainly would. The customer service is totally non existent! Joined for the 30 day free report. Cannot get into accou t have emailed x5 have telephoned x3 NO ONE CAN ASSIST. Disgusting!

Hold wrong information says i missed payment and i havnt. Score me low even though equifax and experian have me on the highest scores available. Never missed a payment with anybody. This is a scam company.

Tried to resolve but just refers you to lots of forms that frankly i cannot be bothered to waste my time on they need to make sure information is accurate not me if they providing this false information to high street banks.

Terrible company, there is a mistake on my report and they keep sending generic responses!

This company is just a shamble and it should be banned all together from providing any kind of services by the FCA. Mostly DD always paid on time and they show late or missed payments. On top of that it says I am not on the Electoral register when I am and they want proof of it. Get a grip on yourselves people

They had my Electoral registration dates missing.
After sending an official letter from my local council showing that I had been registered since 2009.
They changed my registration date to less than a month ago.
So it now shows as a critical.
I have sent this letter in 4 times, raised multiple disputes, and followed the complaints procedure.
So far they refuse to correct their mistake.
As someone about to apply for a mortgage, the stress caused by transunion is a nightmare and an unprofessional joke.
I cannot belove such a shambles of a department works for something as important as people credit rating.
PS: 1 star because zero isn't an option.

Wast of time. It has the wrong information about me. I wrote an email to complain. They agreed it was wrong but did nothing about it.

Utter shambles of a company. Wrong information on report but when I try to contact them to make a ‘dispute’ the website sends me round in circles getting me to enter the same information repeatedly until the 3x limit is reached and I’m locked out for another 24 hours. Speaking to someone is useless because they just tell you you can only dispute their info through the website (which is impossible for reasons just given) or in writing- which I will be doing as well as to the financial ombudsman. I have already filed an official complaint about them to ‘Halifax’ who continue to use them for some reason but have had no apology or redress so I am leaving this review. Disgusted!