I have had the most pleasant customer support experience with their new client on-boarding consultant Renz Peneyra. Best service I've received on any platform :)
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Lees wat reviewers zeggen
Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their... Toon meer
Bedrijf heeft geantwoord
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure workin... Toon meer
Bedrijf heeft geantwoord
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Contactgegevens
231 Najoles Rd; Ste 500, 21108, Millersville, Verenigde Staten
- +1 800 577 1872
- info@ctm.com
- calltrackingmetrics.com
4,3
Uitstekend
218 reviews
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Satisfied Customer
A truly affordable calling platform that offers real data attribution! It's very easy setup and integrate with other softwares.
5 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for sharing your experience with us, we really appreciate it!
Call Tracking Metrics
Easy-to-use platform. Great customer service!
5 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for writing this review, Amanda! Our support team works hard to help our customers succeed, so it's great to hear your experience reflects that.
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks Ashby, that's great to hear!
Excellent product!
CallTrackingMetrics really helped my business track the success of our marketing efforts. Plus, we are able to take actions based on those activities and automate a lot of our processes. We couldn’t be happier with the value we’ve discovered in this product!
4 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
We really appreciate you taking the time to leave this review, and we're so glad that we've been able to help your business! We're always trying to develop more automation tools, in order to give you more time to focus on the things that matter, so it's great to hear that you're taking advantage of those. Thanks again for the kind words, we hope we can continue to serve you well!
This service has been so important for…
This service has been so important for my growing business!
4 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
That's wonderful to hear, thank you for writing us this review, Priscilla!
Lot's of call quality issues
Lot's of call quality issues. Sometimes at very busy periods. Kills sales. I'm leaning towards a 2.5. Whenever an issue is reported and its a hassle to do, the reply is basically, everything looks fine; please document all examples, send them, ... "well we don't see anything wrong" ... did CTM listen to the calls? Often it happens at certain times of day ... frustrating to jump through the hoops of registering a complaint - a reoccurring, nearly constant one in the middle of a busy day, just to get - everything looks fine here etc ... pretty much given up on calling attention to the issue bc its as frustrating, or more so, than the issue , fyi, since you asked. Thank you
3 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Warren, and thanks for the review.
I'm sorry to hear that we haven't been able to resolve the issues that you're experiencing.
I would like to personally get involved to see if there is more we can do to fully investigate the issue and to assure we're getting you the resolution you're looking to get out of contacting us.
Would you be open to a call with me directly?
Please let me know how I can help any further and hope you have a great rest of the week,
Jeremy Wingate
Director, Customer Success
Essential to our business
Calltracking is an essential part of our remote call center. Can't say enough good things about the efficiency of the platform and the customer support. All around, we're very satisfied customers!
3 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for taking the time to write us this review! We work really hard to provide a complete cloud solution for contact centers, so it's great to hear that our software is working well for your team. Our support crew is always here for you if there's anything else you need help with!
Checks off all the boxes
Great platform that covers off everything we're looking for and then some.
3 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Great, thank you so much Patricia! We love being a full-solution platform for all your marketing attribution and phone management needs.
most of the time when I call
most of the time when I call, the other end say there's an echo and they say sound like I'm very far. There are some times when it's very blurred can't hear clearly.
3 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Suzy and thanks for the post and feedback.
We are sorry that you're having some call quality issues when speaking with others. We want to help get those issues resolved for you. Would you be able to contact us at support@calltrackingmetrics.com with examples of those issue calls? If you prefer I can help to arrange a phone call as well, so we can look into this further for you.
Thanks again for sharing your experience and we hope to make it a better one.
Jeremy Wingate
Director, Customer Success
I have used Call Tracking Metrix for 1.5 years!
I have used Call Tracking Metrix for 1.5 years and I have always enjoyed great service; even when there are challenges we are informed and our concerns are reviewed and addressed by their tech support team.
3 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
That's wonderful to hear, thanks for writing this review, Lucely! Our support team works hard to address customers quickly and thoroughly, so we're happy to learn that your experience with them has reflected that. Please continue to reach out if there's anything if our support or customer success teams can help you with.
Awesome tracking platform
Awesome tracking platform, we have been using it in our small to medium size business going on a few years now. It has transformed how we track calls, monitor advertising effectiveness, call agent scoring and overall has given us the ability to scale call operations like never before. Platform and web interface are super easy to navigate and troubleshoot for even the novice of users. I have referred many peers and colleagues to the platform.
3 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you so much for taking the time to share your experience with us, Delphin! It's the highest honor to be referred to your colleagues, and we don't take that lightly - we'll do everything we can to continue serving you and your peers for years to come.
Excellent client service and product…
Excellent client service and product know how.
We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure working with them and knowing we have a good partner that is highly integrated into our clients' lead generation experience.
Thanks to everyone at CTM for their ongoing support as we grow.
Simon Olszewski
President - Tru Digital Media
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you so much for taking the time to write us this review. We love to help our customers, and work really hard to make sure we're doing it well, so it's great to see that was reflected in your experiences with our support team. We hope we can remain a good partner to Tru Digital Media for years to come!
Antwoord van CTM (formerly CallTrackingMetrics)
Awesome, thanks so much Emmanuel!
Some trouble with hearing on this…
Some trouble with hearing on this system......and calls getting disconnected.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello, and thanks for taking the time to share the feedback.
Sorry to hear you've experienced some difficulties around hearing with CTM and calls getting disconnected. Many times we find that these issues are related to network settings, headsets, and even system settings within CTM. Would you be able to submit some call examples of these issues to support@calltrackingmetrics.com so we can have one of our support technicians investigate? We want to make sure we are improving your experience.
I am happy to set up a call as well, just let me know how I can help.
Thanks again for the post and hope you have a great rest of the week,
Jeremy Wingate
Director, Customer Success
Great call tracking software and…
Great call tracking software and services team has been very helpful.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you Johan, It's great to hear that our support team has been helpful for you!
Excellent customer service
Excellent customer service. Very user friendly features. Call quality hasn’t been as consist or clear as we had hoped. We are hoping for improvements ASAP. Otherwise, we have enjoyed the product and the company.
edit: to the response left from CTM, we have spent much time with tech support, and we have not had a resolution. I implore management to do whatever necessary to improve call quality consistency. We've been told it has to do with the "carrier".
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
We really appreciate you taking the time to leave this review, and would love the opportunity to help you resolve your call quality issues. Please send an email with a few details about your issue to support@calltrackingmetrics.com, or call our office at (800) 577-1872 to speak to one of our support team members. Thank you again!
Very good company we use their software…
Very good company we use their software all the time. Good technical support as well.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for writing us this review, Robert! We are so proud of our support team, and it's great to hear that they've been helpful for you!
a lot of problems
bad quality, a lot of dropped calls, dropped transfers, moves super slow
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello and thanks for the feedback.
We are always trying to find ways to improve our customer experiences and it sounds like you are currently having a number of challenges.
Would you be open to talking with our support team to help look into these issues with examples? (support@calltrackingmetrics.com)
If I can help to set up the call please let me know as well.
We appreciate the opportunity to improve your experience with CTM.
Thanks and have a great night,
Jeremy Wingate
Director, Customer Success
Excellent piece of software ★★★★★
Excellent piece of software. Get all the stats you need and the attribution is smart so it will retain callers and their channels. True ROI is unattainable without it. 100% recommend.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you so much, Ed! We work hard to meet our customer's expectations, and we're so glad that we've hit the mark for you. Thank you for taking the time out to share your experience.
Great marketing campaign tracking…
Great marketing campaign tracking features, good call center features, and flexible responsive company.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Awesome, thank you for taking the time to leave this review, we appreciate it!
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