I have had the most pleasant customer support experience with their new client on-boarding consultant Renz Peneyra. Best service I've received on any platform :)
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Lees wat reviewers zeggen
Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their... Toon meer
Bedrijf heeft geantwoord
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure workin... Toon meer
Bedrijf heeft geantwoord
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Contactgegevens
231 Najoles Rd; Ste 500, 21108, Millersville, Verenigde Staten
- +1 800 577 1872
- info@ctm.com
- calltrackingmetrics.com
4,3
Uitstekend
218 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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The interface requires a bit of a…
The interface requires a bit of a learning curve, but once you work through it the software is solid.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks Adam! We know that our interface can feel a little complex, but we're working on that! In the meantime, please feel free to reach out to our support team with any questions, and check out our training resources! We have a ton of help articles and recorded (and live!) webinars to help our customers succeed. Here's a link to our training page: https://www.calltrackingmetrics.com/training/
answered my questions on an efficient…
answered my questions on an efficient manner.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Glad we were able to help! Thanks, Robert!
Good reporting info
Good reporting info, good service. Getting low on number availability, but overall good company
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hey RJ! Thank you so much for the review! If you're ever looking for a phone number that you can't find, feel free to request it from our team here. Here's a link to where you can find the request form in the CTM app: https://app.calltrackingmetrics.com/tracking_numbers/order
Exellent at the core business model of calls and recording. Lacking usable integration into CRMs .
Lacking usable integration into CRMs .
Many times’ clients call from different numbers than the “one” phone number that was originally saved in the Leads object. In addition, many times clients call from work numbers that are a general out bound number for all employees. The current integration model just keeps creating lead objects, which once you convert the initial lead they are actually a client.
Must have functionality to make integration usable for many service business/industries is ability to have lookups into CRM from CTM in order to select and append the recordings to the appropriate records.
i. Client calls in using cell phone a lead is added to Sales force under cell phone number.
ii. Next day same client calls back with land line(home phone) need to attach to existing record and not a new lead as it is same client.
iii. Next day same client calls from work number,need to attach to existing record and not a new lead as again same client.
If CTM can create better integration would have scored higher.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Keith, hope you had a great weekend.
Thanks for taking the time to provide the feedback in this post.
It sounds like we can find some ways to improve your experience, specifically to our CRM integrations. Would you be open to a call with our product team to walk through some detailed examples and to assure we are optimizing CTM with your current CRM version and set up?
Please let me know if I can help to facilitate a call or help with anything personally.
Thanks and have a great night,
Jeremy Wingate
Director, Customer Success
great company
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks so much, Kfir!
We have been using CallTrackingMetrics…
We have been using CallTrackingMetrics for nearly 1 year. It is easy to register & setup and manage the numbers for the various marketing campaigns we have done. The ability to expand or shrink numbers used and auto-renewal to minimum levels is very useful. Would highly recommend them.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
That's wonderful, thanks so much for your detailed feedback Todd! In the future, if you have any feature requests or suggestions, please send them to info@calltrackingmetrics.com. We would really value learning more about your experience.
CallTrackingMetrics is a great service
CallTrackingMetrics is a great service, we really like it.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you! We really appreciate you taking the time to leave this review.
Best call tracking platform
Best call tracking platform, easy to use, great customer service.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
This is great to hear, thanks so much for your feedback!
The log is very detailed.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for your feedback, Tim!
very easy to use
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Good to hear! Thanks for writing this review.
CallTrackingMetrics who?
I have absolutely no idea who idea who "CallTrackingMetrics" is, but they sent me an email asking for a review, so here you go.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello and thanks for the review.
If we can help with anything down the road, please let us know.
Thanks again and have a great week,
Jeremy Wingate
Director, Customer Success
When reviewing calls coming from my…
When reviewing calls coming from my side, there are many times the other side cannot hear me. I have tried with numerous headsets to the same results.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Kenny and thanks for the review.
We're sorry to hear that you've seen issues with people hearing you while using CallTrackingMetrics.
Would you be open to sharing some of the call samples that experienced this issue, so we can help to troubleshoot and resolve?
Please let me know how I can help.
Thanks and have a great night,
Jeremy Wingate
Director, Customer Success
2 of 3 Inbound calls are either…
2 of 3 Inbound calls are either dropping and setting myself not available or not connecting
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Luis, hope you had a nice weekend.
I just wanted to reach out as Director, Customer Success to see if there was anything I can do to help look into these issues.
Many times issues can be resolved with just an update to a setting and/or a process in managing your calls with CTM.
We would like to help look into these...Please contact us at support@calltrackingmetrics.com with some call samples or just let me know and I can help to coordinate a call.
Thanks for the review, Luis and look forward to helping to resolve the issues.
Jeremy Wingate
The rep was as helpful as he could be!
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Good to know! We love our friendly support team, and we're glad you had a great experience with them!
5 Stars
5 Stars: Excellent - No reservations, I would recommend this company to
anyone.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Great, thank you for the kind words!
This program seems awful to me
This program seems awful to me. It has made me use my cell phone FAR more than I'd like, and when it is (somewhat) working, I have to re-boot, re-boot, and re-boot again. It's not my call (pun not intended), but if it were me, I'd get rid of this phone system post haste
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Bob, and thanks for taking the time to give us the feedback.
We are sorry to hear that you've had a bad experience in using the platform and we would like to get involved to investigate and resolve these issues for you.
Would you be open to a call to learn more of the examples of these issues? You can also contact us directly at support@calltrackingmetrics.com to look into this further.
Please let me know how I can help.
Thanks and have a great week,
Jeremy Wingate
Director, Customer Success
Operating just fine accurate and…
Operating just fine accurate and friendly.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you Antonette!
I've been using this service for years
I've been using this service for years. The service is really excellent.
2 juli 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for leaving this review, and for being our customer for so many years! We really appreciate it, and hope we can continue to serve you.
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks Harold! We love our support team, too, and it's great to hear that you've had a positive experience with them!
Great product
29 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you Marc!
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