I have had the most pleasant customer support experience with their new client on-boarding consultant Renz Peneyra. Best service I've received on any platform :)
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Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their... Toon meer
Bedrijf heeft geantwoord
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure workin... Toon meer
Bedrijf heeft geantwoord
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Contactgegevens
231 Najoles Rd; Ste 500, 21108, Millersville, Verenigde Staten
- +1 800 577 1872
- info@ctm.com
- calltrackingmetrics.com
4,3
Uitstekend
218 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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do not like it
29 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Courtney, and thanks for the review.
I wanted to reach out to see if you would be open to a call to discuss the feedback in detail.
We want to make sure we are addressing any issues you might be experiencing.
Please let me know if you would be open to a call.
Thanks and have a great weekend.
Jeremy Wingate
Director, Customer Success
Rock-solid application!
Rock-solid application and outstanding customer service. Continuous innovation adds more and more value. Highly recommended!
28 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for the kind words, Marc! We are thrilled to hear that you are happy with the technology, as well as our customer support. As mentioned, we are constantly innovating and making enhancements to the product, and customer input is a huge driver in our development process. If you ever have feature requests or suggestions, please let us know: info@calltrackingmetrics.com.
Lacking in many areas
In our experience, CTM is lacking in many areas. For example:
- Reporting: It is missing key KPIS such as - Abandon Call Percentage, Hold Times per call, Peak Call Hours, Avg Calls per minute (simultaneously), Current Wait time, How many calls in queue (LIVE).
- Not a single feature request we submitted has been implemented.
- Spotty calls via the web based softphone (which I suppose would be an issue with any web based system).
- System Setup is not the most user-friendly.
- Pricing is high for the quality of the system.
- Customer service is always pleasant, however often times there is not always a resolution provided.
Overall, I would not recommend Call tracking metrics.
27 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Alyssa, and thanks for taking the time to post the review.
We would appreciate the opportunity to discuss the feedback in more detail. It sounds like you have a lot of great suggestions and we would like to see what we can do to help. We have built out a Customer Success team and with that we would like to certainly be more actively involved in your needs and requests.
Please let me know if you would be open to a call to discuss further.
Thanks and have a great rest of the week,
Jeremy Wingate
Director, Customer Success
A very solid program with useful tools…
A very solid program with useful tools and easily explained functionality.
27 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for the great review! We really appreciate the feedback!
Great software and easy to learn.
27 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Gary- thanks for the 5-star review! It sounds like you are finding success with the platform—remember that our team is always here if you have questions, and we have a series of helpful customer resources such as on-demand and live video training if you ever need it!
Call Tracking Metrics is easy and
Call Tracking Metrics is easy and accurate to use. Great customer service and user friendly
27 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for the awesome review, John! Glad to hear that you are loving the platform, and our customer service!
Antwoord van CTM (formerly CallTrackingMetrics)
Stephano, it's great that you are finding the platform easy to navigate. As a reminder, all customers have access to our comprehensive Training Hub and Online Help Center which include articles, videos, live webinars, and more! Thanks so much for the 5-star review!
No words....
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello, and thanks for the post.
Based on your comments we want to offer to help in any way we can.
Would you be willing to speak with us in reference to your experience and the post?
Thanks and hope you have a great rest of the week,
Jeremy Wingate
Director, Customer Success
Features malfunction- The zip code…
Features malfunction- The zip code routing often does not function (less than 50% successful).
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Adam, and thanks for the review.
We're sorry that you're experiencing issues with the zip code routing within CTM. If you are available to review the set up and issues with our technical support team we would like to help investigate and resolve the issues. They can be reached at support@calltrackingmetrics.com or you can let me know and I can help to coordinate a call.
Please let us know how we can help.
Thanks again and hope it's a great rest of the week,
Jeremy Wingate
Director, Customer Success
Excellent service
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Katherine. We pride ourselves on providing stellar customer service and are thrilled to hear that this has been your experience with our support team. As always, we are here if you need us: www.calltrackingmetrics.com/help
User Friendly
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
So glad that you are finding the platform intuitive and easy-to-use! Thanks for the review, Timothy!
I just started using
I just started using, but I love being able to see (and hear) all of the sales leads that are coming from the website.
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for signing up with us, it's great that you're already tracking those sales leads! Don't forget to check out our free onboarding and training webinars to help you get the most out of our platform.
CallTracking Metrics allows us to…
CallTracking Metrics allows us to review our several 800#'s all in one place, and where the calls originated. We've been a client since 2013. Best decision!
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for taking the time to write this review, and for being our client for so many years! We really appreciate the kind words.
Really user friendly
Really user friendly, though the billing is not quite on point as I am working in a business where all spending must be detailed and equivalent to the amount charged (here it is not the case).
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
HI Lily and thanks for the feedback and for taking the time to write the review.
Would you be open to a call so I can learn more about your challenges with Billing in CallTrackingMetrics?
We are always wanting to get better at what we do, and I would love to learn more so we can hopefully help.
Please let me know if you are open to a call and I hope it's a great week.
Thanks again,
Jeremy Wingate
Director, Customer Success
This has been a game changer for us
This has been a game changer for us. Highly recommend!
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
That's great to hear, thanks Karen!
The staffs are very friendly and always…
The staffs are very friendly and always ready to help
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you Shafrina, we love to help!
Still there is a breaking down of…
Still there is a breaking down of hearing the voice..
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Ban,
Thank you for your feedback. We really appreciate your thoughts. If you send some details about what is happening to info@calltrackingmetrics.com, someone from my team will look into it right away. Please include 3 recent call examples if you know them.
Call quality could be better in…
Call quality could be better in Australia but good service.
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for the feedback! We'd love to look into your call quality issues; just send a message to info@calltrackingmetrics.com with a few details on what's happening.
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks Richard!
I've been using CTM for many years now
I've been using CTM for many years now, both for my business and for my clients. CTM is constantly working to innovate and have the best product out there.
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for being a loyal customer, that's so good to hear! We'll keep trying to improve, and hope we can continue serving you and your clients for many years to come.
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