I have had the most pleasant customer support experience with their new client on-boarding consultant Renz Peneyra. Best service I've received on any platform :)
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Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their... Toon meer
Bedrijf heeft geantwoord
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure workin... Toon meer
Bedrijf heeft geantwoord
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Contactgegevens
231 Najoles Rd; Ste 500, 21108, Millersville, Verenigde Staten
- +1 800 577 1872
- info@ctm.com
- calltrackingmetrics.com
4,3
Uitstekend
218 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
You'd be a fool to use anyone else!
I've been using CTM since they started - and wow - have they innovated and continued to improve - providing HUGE value all along the way. One of my favorite companies to deal with. Fantastic!!
26 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for sticking with us through all these years, John! We really appreciate you taking the time to leave this review, and hope we can continue providing value to your team.
awkward layout
awkward layout, fields can't be moved , too many steps to do anything
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi James and thanks for taking the time to write the review.
We are always looking to find ways to continue to improve the customer experience and we would definitely like to connect to see how we might be able to help you more moving forward.
Please let me know if you are available for a call as we would love to hear more specifics from your feedback.
Also, note that there may be different ways to accomplish tasks in the app, so we want to make sure we are walking through any examples to help streamline your efforts.
Thanks and have a great rest of the week,
Jeremy Wingate
Director, Customer Success
Immediate response
25 juni 2018
Review zonder uitnodiging
Good Call Tracking Platform, but could be more Client-Oriented
CTM is overall a good platform to use for tracking call data, however the site has some flaws and could definitely improve its efficiency in terms of bulk editing tracking numbers / sources.
It would also be ideal to be able to export Ring Time, Talk Time, and Duration totals from call reports instead of just averages for each source.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks Deepak!
Call Tracking Metrics is a great system!
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are set up as an agency with multiple sub-accounts and our clients appreciate the service as well. Opening an account with Call Tracking Metrics was a game-changer for our SEO efforts.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Great to hear! Thanks so much, Dwynne, we're really glad that we've been able to support your agency!
Great Customer Service! Too feature-rich..
CTM has some of the best customer service I have ever seen from a company. They have invested greatly into their support team. Kudos to the Support team for all you do! This is also why I left a star off. The system is feature-rich, almost too rich. One button can possibly through off your entire call flow. For as many hours I have spent on the customer service line ( I could tell you each support reps favorite color) the system can be buggy. Overall a great system that is close to perfect. But have no fear the support team will save you every time!
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for taking the time to write this review! We really appreciate your detailed feedback on our platform's usability, and we'll pass it on to the developers.
There has been times where I am unable…
There has been times where I am unable to transfer due to it slowing down. I would have to close it and reopen it multiple times throughout the day to get it to run right again. I really think that is a pain.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Mary,
Thank you for your feedback. We value your voice. I do apologize that you're having issues with our service. If you would kindly send us the details of your issue to info@calltrackingmetrics.com, someone from our team will look into it right away. Please include as much information as possible to include recent call examples and the steps to recreate the issue if you have them.
I have SO many calls that just hang up…
I have SO many calls that just hang up and this has increased with the new year. We have requested that you block these numbers and let us know who they are etc but you have done "nothing" accept continue to charge me for them. I'm unhappy with your service
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Elizabeth,
Thank you for your valuable feedback. I do apologize for your experience. I'm not sure where the communication about these calls has failed, but I want to help. Please send us your details by e-mail to info@calltrackingmetrics.com and someone from my team will look into your issues right away.
We continue to struggle with CTM
We continue to struggle with CTM. There is information needed to run the call center effectively and I know it exists but there is no way to obtain it in a report format. Poor design of the dashboard adds to the issues we experience.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Kathy, and thanks for the review.
I am sorry to hear of your struggles in using our application. From a service and product standpoint we always want to find ways to improve for our customers. It sounds like you would have great feedback on ways we could offer more data and info to call centers via reporting and dashboards. Would you be open to a call to discuss further?
We can also provide some time with one of our onboarding managers to assure we are maximizing the CallTrackingMetrics application to help you at this time.
Please let me know how we can help.
Thanks again and have a great night,
Jeremy Wingate
Director, Customer Success
CTM Is top notch all around!
25 juni 2018
Review zonder uitnodiging
This system is not a good service for…
This system is not a good service for what we do. We have to log in everytime and the program is slow.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Thomas and thanks for the review.
We're sorry to hear that we haven't been a good service for you to use. We definitely would like to look into the slowness you are experiencing to see what's going on and to find ways to improve it.
Feel free to send any additional info on the issue to support@calltrackingmetrics.com or please let me know directly, so we can help to resolve.
Thanks and have a great week, Thomas.
Jeremy Wingate
Director, Customer Success
It just works !
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for the review, Bob!
Awesome but it have bugs.
It's awesome system, but for 2 years of experience every single day I experiencing bugs =(
I love system, just works not well and new upgrades which was recently done, only slowed down performance.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for the review Stanley, we appreciate the feedback. And, thanks for being a customer the past two years!
We are constantly enhancing our software and creating new features for customers. With that in mind we want to make sure we are not slowing down your performance. If you are still seeing performance issues please contact us at support@calltrackingmetrics.com so we can trouble shoot for you.
Please let me know if I can help out as well.
Thanks again Stanley, and have a great week,
Jeremy Wingate
Director, Customer Success
I have a very hard time hearing…
I have a very hard time hearing customers.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Tracy and thanks for the review.
The sound quality could be a number of things from headsets, to network, to settings, to something in CallTrackingMetrics. We would love to look into this further for you if you would be open to sending in specific details to support@calltrackingmetrics.com or by letting me know directly.
Thanks for your business Tracy, and we look forward to improving your experience with CallTrackingMetrics,
Jeremy Wingate
Director, Customer Success
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you so much, Vikram, for taking the time to write this review. We really appreciate your feedback!
Timely and well communicated
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Bob! Glad you're enjoying the platform!
Awesome customer service
Awesome customer service. The software is still a little bit buggy..
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
We work very hard to provide the best customer service, so we really appreciate your review! That said, we'd love to hear what bugs you're experiencing so that we can correct any issues you're having. Please send a message to support@calltrackingmetrics.com if you have a few minutes to share. Thank you!
Great call tracking service!
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks Tony! That's great to hear!
Too many issues with two of three…
Too many issues with two of three users. One has completely chosen not to utilize the system and trying out another for them. Another user hasn't had many issues and continues to use system.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Randy,
Thank you for your feedback. We do appreciate it. If you would kindly send an e-mail message to info@calltrackingmetrics.com with the details of your issues, I'll have one of the members of our support team start working towards a resolution.
Best,
Frank Roberts
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