I have had the most pleasant customer support experience with their new client on-boarding consultant Renz Peneyra. Best service I've received on any platform :)
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Lees wat reviewers zeggen
Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their... Toon meer
Bedrijf heeft geantwoord
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure workin... Toon meer
Bedrijf heeft geantwoord
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Contactgegevens
231 Najoles Rd; Ste 500, 21108, Millersville, Verenigde Staten
- +1 800 577 1872
- info@ctm.com
- calltrackingmetrics.com
4,3
Uitstekend
218 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Been a client for a few years
Been a client for a few years. I enjoy the system and its the right solution for my business. The system has numerous options available that allows us to customized certain features that aren't available to many of their competitors.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for taking the time to write this review! We really appreciate you being a loyal customer for so long, and are working hard to continue improving our platform. If there's anything we can do to enhance your experience with us, please email info@calltrackingmetrics.com.
This system is pretty amazing
This system is pretty amazing. Some dropped calls but we receive an email when someone is dropped or hung up. I love it!
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Great to hear, Lori! Thanks for giving us your feedback. If you continue to experience issues with dropped calls, please send a message to support@calltrackingmetrics.com so that they can look into your account and see what's going on. Thanks again!
Makes life so much easier
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Del! Glad to hear it!
We've been with CTM for over 3 years
We've been with CTM for over 3 years. Their CEO Todd is a man of integrity. They're always willing to help us integrate into new platforms. CTM has improved our efficiency and our campaign optimization efforts. They are always improving their platform functionality and have many existing integrations to choose from. Their customer service staff has been available when we've needed them. They definitely meet our expectations. I completely recommend them.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hey Peter! Thank you so much for your kind words, and for sticking with us for the past three years! We're constantly working to improve our platform in order to serve our customers better, and it's so gratifying to hear that we've been helpful for your business.
Inconsistent
Inconsistent, unreliable contact ability. Dropped calls along with call receivers inability to hear you make it a very ineffective tool for a telemarketing professional.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Jim, hope you had a nice weekend.
Sorry to hear that you've had challenges in using CallTrackingMetrics and we certainly would like to investigate the issues to see where we can help. Would you be open to scheduling a call to discuss the specific issues in detail?
As an alternative you can submit the added details to support@calltrackingmetrics.com so they can research further.
Please let us know if we can help in any way.
Thanks again and hope you have a great rest of the week.
Jeremy Wingate
Director, Customer Success
This app has been very helpful to…
This app has been very helpful to measure our ROI. Customer service is excellent as well! Highly recommend!
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
It's great to hear that we've been helpful for you, Jeff! Thank you for taking the time to write this review.
Excellent
Excellent – no reservations, I would recommend this company to anyone.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks so much, Cameron!
The call all the sudden cut off in the…
The call all the sudden cut off in the middle of really important conversation. It is very inconvenient because I have to repeat myself to different person which is not fun at all if you talked to less experience person to deal with
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Caroline,
Thank you for your feedback. I'm sorry for your experience. We do strive for excellence. I encourage you to send reports of calls like this to info@calltrackingmetrics.com so we can look into the cause of your issue.
We have been using Call Tracking…
We have been using Call Tracking Metrics for almost 2 years to track our advertising and it has been a crucial element in our decision making when renewing/not renewing contracts for advertising! It's a fantastic asset to any business and a must have to accurately track your advertising $$.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you so much for being a customer for the past two years! We love hearing that our platform is helping people make smart decisions for their business.
Our agency uses Call Tracking Metrics…
Our agency uses Call Tracking Metrics and we are very happy with how it works.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
That's great, thank you Danny!
Frank always has our best interests in…
Frank always has our best interests in mind. Unlike many other experts we've done business with over the years, Frank"s strategy and pro-active attitude always results in very good ROI for our group of businesses.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
We couldn't agree more, Frank is such an asset to our team! He's always working hard to provide excellent support. We'll be sure to pass on your feedback! Thank you so much for taking the time to write this review, Cliff.
Antwoord van CTM (formerly CallTrackingMetrics)
We really appreciate the recommendation, Nasir! Thank you for leaving a review!
Great help getting our account set up
Great help getting our account set up. The rep took time to answer questions, and helped us to understand the many features available to help us track our results.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Awesome to hear this! Thank you, Ellen!
Great customer support for a great…
Great customer support for a great product - very helpful and responsive!
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for the 5-star review, Yad!
User-friendly and very convenient.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Brittany!!
CallTrackingMetrics.com (CTM) is by far…
CallTrackingMetrics.com (CTM) is by far the best call tracking and management platform in the market place today. It not only has call tracking and management, but a full blown call center platform. You can run both a hard center or virtual center.
Integrations is thier specialty as well, including a direct integration to Saleforce which is critical for my implementations.
You want to scale your business with an integrated direct response marketing plan, calltrackingmetrics.com is the solution.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Dean, thanks for taking the time to review the platform. Customer success is our top priority and we always appreciate the feedback! Please let us know if there's anything we can do to improve your experience with CTM, and thanks again for the thoughtful response.
Its a miracle when CTM has no issues…
Its a miracle when CTM has no issues for the day which I have yet to witness. It's constantly either taking me off of accepting calls, not ringing when I am not accepting calls, doesn't let us transfer in-house calls or a combination of these.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello and thanks for taking the time to post the review.
We're sorry to hear of the issues you've experienced. Our technical support team is available to help look into issues with your status and to review settings and any other areas that might be taking you off of accepting calls, etc. Feel free to contact them directly at support@calltrackingmetrics.com.
If I can help to schedule a call or look into these further as well, please let me know.
Thanks again and hope you have a nice rest of the week.
Jeremy Wingate
Director, Customer Success
We love how easy the website is to use
We love how easy the website is to use. We buy, track and monitor our phone usage. Still very amazed at the technology and being able to listen or transcribe calls.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Ron- it's great to hear that you are finding success with some of our call management and automation features! Thanks for the 5-star review!!
So far a very good experience
I'm new to CallTrackingMetrics. So far, I've had a very good experience. The service works very well. The online instructions are generally clear, but there is a steep learning curve. Their customer service has been very helpful and easy to contact.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Arthur- it's always great to hear from new users. We have a lot of resources to help our new customers get up and running, but our support team is also always ready and willing to help along the way! Glad you are a member of the CTM community!
App is shot to s@#$.
App is shot to s@#$.
Works one day next it's not - Apple iPhone version at least
Desktop version similar issues softphone sudio problems at times. Prospect can't hear or drops on answer.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Mark and thanks for the review.
Sorry you've experienced some inconsistencies with the app not working and other issues.
If you would be open to sharing more details at support@calltrackingmetrics.com we would like to investigate further for you.
If I can personally help in any way at all please let me know.
Thanks and hope it's a great week,
Jeremy Wingate
Director, Customer Success
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