I have had the most pleasant customer support experience with their new client on-boarding consultant Renz Peneyra. Best service I've received on any platform :)
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Lees wat reviewers zeggen
Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their... Toon meer
Bedrijf heeft geantwoord
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure workin... Toon meer
Bedrijf heeft geantwoord
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Contactgegevens
231 Najoles Rd; Ste 500, 21108, Millersville, Verenigde Staten
- +1 800 577 1872
- info@ctm.com
- calltrackingmetrics.com
4,3
Uitstekend
218 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Would recommend.
If the use case is right for you, this is a great company with a great product
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Nate!!
The app crashes constantly
The app crashes constantly, UI is shoddy.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Mandi-Lynne and thanks for taking the time to write this review. We are always aiming to improve our customer experience and would appreciate the opportunity to look into the app crashing issues. From a UI standpoint we would appreciate any specific feedback as well. I am happy to get involved directly or you can send any additional details to info@calltrackingmetrics so we can look into things further.
Thanks again and we look forward to helping to resolve these issues.
Have a great week,
Jeremy Wingate
Director, Customer Success
Great Program With Solid Tool Integrations
Call Tracking Metrics has been a such a huge help in understanding how potential customers contact and flow through the purchasing process for the businesses we help manage. Reporting dashboards are clear and easily able to be filtered based on specifics. Integration with Google tools is also a huge help with gathering analytic data.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Albert, thanks for the review. We're happy to hear that CTM has been a great partner for you and the businesses you manage. As always, let us know if there's anything we can do to improve the customer experience.
You forward my texts to my business…
You forward my texts to my business cell, but I can't text back. I have to text from my personal cell, which exposes me and my personal information. Anyone can look up a cell number online and find out where people live. I work in addiction treatment. Would you give your personal info to an Opiate addict or hard-core Crack user?
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Elizabeth,
Thank you for reaching out. You should be able to text back within the app, have you downloaded our app as of yet? This would allow you to respond via text within the platform and your personal number would not be used in that case. If you have any other questions, please call our support team. They can help you with any setup or questions.
Thank you!
Always having phone issues
Always having phone issues. Most people can't hear me at least 50% of the day. The phone get stuck in different status (stop accepting calls, answer incoming calls, and end call) which prevents me from receiving calls.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Lakeena, thanks for taking the time to write the review. And, thanks for your continued business.
We're sorry to hear that you've had some issues with using CallTrackingMetrics. Our technical support team would like to help look into them further. If you could send additional details to support@calltrackingmetrics.com or please let me know directly and I can help to set up a call.
Thanks again for the time and hope it's a great week,
Jeremy Wingate
Director, Customer Success
Great integration with other platforms
Great integration with other platforms. Simple and easy to use.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you!
Calls are dropped often
Calls are dropped often. When transferring calls, no notification that call was transferred. Sometimes, system won't even allow me to answer the phone. I am recommending we look into another service.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello and thanks for the review.
I'm sorry to hear of the issues you're experiencing.
It sounds like you're having some technical issue that are often resolved via a network test and system settings review with one of our Technical Support Engineers. If you would be open to having us look into the issues further please let us know by contacting our support team at support@calltrackingmetrics.com or by letting me know directly. I'd be happy to help and coordinate a call.
Thanks again for the feedback, RC, and we hope we can help to improve your experience.
Jeremy Wingate
Director, Customer Success
I highly recommend CTM
I highly recommend CTM, I've used Marchex and CallRail in the past. We moved to CTM for price and organizational purposes. I think improvements can definitely be made, but overall we've been very happy.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks so much, Aaron! We really appreciate your feedback, and would love to be of more service to you, so if you have a minute please let us know how you'd improve our product by sending a quick message to info@calltrackingmetrics.com.
Antwoord van CTM (formerly CallTrackingMetrics)
Brandon,
Thank you for your feedback. I'm sorry to hear that you did not have a good experience with our platform. I would like to learn more if you have a moment. Please email support@calltrackingmetrics.com and I will certainly share with our team.
Thank you,
Meghan
Call tracking metrics is the one system…
Call tracking metrics is the one system that gives me all the tools, resources, and guidance I need to serve my clients.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
We are constantly trying to add new functions and enhance our current features, so it's wonderful to hear that CallTrackingMetrics is such a useful tool for your business. Thank you so much for writing this review, Mike!
CallTrackingMetrics is the best there is out there in the Call Tracking business.
CallTrackingMetrics is the best there is out there, in the Call Tracking business! Starting with call quality, to huge amount of features, availability of phone numbers in various countries , lots of built in and custom integrations, accuracy algorithms and a sharp, yet polite support team.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Awesome, we are thrilled to hear that, Hanan! Thank you so much for taking the time to leave this review.
Difficult to use
Difficult to use. Should be far more simple.
But it works and it is dependable.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Ty,
Thanks so much for your feedback! We are consistently enhancing our software to be even more robust and provide solutions for our clients. At times, these feature sets can make the configuration a bit more challenging. Please reach out to our technical support team anytime you have a question they are available via chat, email or phone.
Thanks again!
Questionable Reporting and No Follow-Up
I inherited this account from a prior agency. I'm not sure I trust the results. The reports keep showing phone numbers that aren't currently published anywhere. Also, I've test called a few numbers and got a busy signal. When I asked CTM about these issues they told me they didn't see any issues on their end.
And, look at their response below... always a user error. The idea that someone would have the numbers saved is ridiculous. Perhaps if it were one or two calls, sure. But this is multiple calls and all "NEW" calls not repeat.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Troubleshooting via messaging back and forth is not the best way to solve the problem. We would be more than happy to discuss your use case and try to come to a resolution. You can chat in, call or email me (Meghan) at support@calltrackingmetrics.com
Hello!
Our sales team would be more than happy to walk you through our platform and review your account to see if there are any misconfigurations. If you are hearing a busy signal on tracking numbers that are passing to a receiving number that could be an issue with your current phone provider. As far as the numbers that are not published anymore, a client may still have that number in their mobile device or stored somewhere, hence the calls still coming in on those numbers. If you would like to schedule a demo to learn more, please email sales@calltrackingmetrics.com
Thanks!
Constantly having problems with the…
Constantly having problems with the service
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Steve,
Thanks for your feedback. We truly appreciate it. I've reviewed your account and see that members of our teams are working together to address the issues you are experiencing. I have added you to the communications loop for that ticket so you will be updated with information as it is received.
make text messaging like callrail
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Rhee and thanks for the review.
We would love the opportunity to speak with you on any specific feedback that you might have on features available within CallTrackingMetrics. If you would be open to a call, please let me know and I can help to coordinate.
Thanks again and hope it's a great week,
Jeremy Wingate
Director, Customer Success
Easy tracking but poor customer service
Calltracking Metrics has made tracking much easier for us but my main complaint is we can't seem to get an answer from customer service when we have an issue. Multiple follow ups and can't get anywhere.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Katie,
Thank you for taking the time out of your busy schedule to rate our company. We cherish your feedback. Our support team strives to provide an excellent experience. I am sorry that our efforts have not been satisfactory to this point. I'm here to help. If you can send your specific concerns to info@calltrackingmetrics.com, I’ll immediately start to work to improve your experience.
This tool is a MUST for your business!
CallTrackingMetrics never cease to amaze me! Really powerfull tool for your business growth.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
That's so great to hear, Tomás! Thank you!
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Ryan,
Thank you for your feedback! Please let us know how you would like us to serve you better, we want to be great! You can always email us at support@calltrackingmetrics.com
Thanks!
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you, Michael!
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