I have had the most pleasant customer support experience with their new client on-boarding consultant Renz Peneyra. Best service I've received on any platform :)
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Lees wat reviewers zeggen
Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their... Toon meer
Bedrijf heeft geantwoord
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure workin... Toon meer
Bedrijf heeft geantwoord
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Contactgegevens
231 Najoles Rd; Ste 500, 21108, Millersville, Verenigde Staten
- +1 800 577 1872
- info@ctm.com
- calltrackingmetrics.com
4,3
Uitstekend
218 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not bad on most of the information that…
Not bad on most of the information that we are trying to get but sometimes the responses take too long.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for taking the time to leave a review, Robert! We really appreciate your feedback, although we're sorry to hear you've had to wait at times for a response. We strive for quick response times, so we’d like to hear more about your experiences. Drop us a note at info@calltrackingmetrics.com at your convenience to let us know more. Thanks!
Good service
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you Arman! We love to provide great service!
seems on a daily basis there are…
Thank you for your interest.....seems on a daily basis there are customers that mention cannot hear me and goes in and out..
other than that seems fine..
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello James,
Thank you for your feedback. We really appreciate it. I'm sorry you're running into difficulty with our system. Please send us the details of your troubles and we'll start working on a resolution right away.
Best,
Frank Roberts
Service is Excellent
Service is Excellent. Great Tool for managing sales calls, etc.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks so much! We really appreciate you taking the time to leave this review, and we're glad to hear that we've been helpful for your business.
People answering the phone are not…
People answering the phone are not great with customers. There are frequent long pauses or they put the customer on hold for no reason. There are also several phone calls where no one answers the phone. There shouldn't be a "poor connection" excuse.
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Josh,
Thank you for taking the time out of your busy schedule to rate our company. We cherish your feedback. Our support team strives to provide an excellent experience. I am sorry that our efforts have not been satisfactory to this point. I'm here to help. If you can send your specific concerns to info@calltrackingmetrics.com, I’ll immediately start to work to improve your experience.
Great Communication
Great Communication
I always receive great customer service whenever I have an issue
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks Dawn! Our support team truly cares about helping the customers they speak with, so it's wonderful to hear you've had good experiences with them.
Loading issues way to frequently
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi James, hope all is going well.
We're sorry to hear that you're having loading issues and we definitely want to help. Would you be open to speaking with our technical support team, so we can help to trouble shoot any issues? If you prefer I am happy to help facilitate a call as well. Just let me know how we can help.
Thanks and have a great week,
Jeremy Wingate
Director, Customer Success
CTM cuts out daily
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Brooks and thanks for the review.
We're sorry to hear that you're experiencing issues and certainly want to help resolve them for you. Would you be willing to help share more details on what's cutting out daily with our technical support team, so they can investigate? (They can be reached at support@calltrackingmetrics.com) If I can be of any assistance please let me know as well. Thanks and we look forward to helping to resolve the issue.
Have a great week,
Jeremy Wingate
Director, Customer Success
GREAT COMPANY
Very useful information provided to our company and i quality product!
25 juni 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for taking the time to leave us a review, Amanda! We love knowing that our platform has been helpful to your company.
Quick competent support
Quick response. Knowledgeable. Solution oriented. Friendly. Caring.
9 maart 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for the kind words Bruce.
Great Platform. Great People.
Call Tracking Metrics as a platform is amazing and is only matched by the incredible staff that support their clients. Taking the time to leave this review is inspired by the experience I had with Kara - I truly appreciate her going the extra mile to answer all of my questions. I highly recommend CTM!
12 januari 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
We are thrilled to hear that you had a great experience with Kara! Thank you for taking the time to leave a review, we really appreciate it.
Best Support Team I've Ever Encountered
Call Tracking Metrics has the best support team I've ever encountered. They are all HUMAN and knowledgeable about the software. If there is something you need done, they work to understand what it is you're trying to accomplish and help you to do it--FAST. I always receive solutions to my questions within 5 minutes, or at least a response that they'll be with me soon. I wish all my support experiences could be like the way Call Tracking Metrics has theirs.
10 januari 2018
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you, Athalia! It's been a pleasure to serve you, and we really appreciate your feedback!
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for the 5-star review!
I have been using Call Tracking Metrics …
I have been using Call Tracking Metrics for around 5 years years. As a digital media company I have used CTM for to track my clients digital marketing campaigns and to make more informed decisions on what is working and what is not working. I have also used it for my company, The Treatment Specialist, website which has helped me closely track productivity on all campaigns and track ROI.
26 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for being a valued customer and for taking the time to leave a detailed review of the platform. We are thrilled that you have been using CallTrackingMetrics for over 5 years to provide additional value to your clients and track your campaign performance/ROI!
Not overly happy with the service
Numbers are easy to get - except for true 800 numbers. We have had some serious challenges in numbers not working - working at one moment and then dropping off for no reason with no notice. Wasted advertising dollars with no sense of urgency to get them fixed or compensate us for the lost investment and revenue. System online is just ok, but should be able to do a lot more. Some things in the reporting tool make no sense, like reporting call volume by highest number instead of showing call volume by hour which is how you need to read this.
26 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for your feedback Jackie, we appreciate it. We do have access to 800 numbers and we would be happy to order them for you. They are special order but usually we can turn them around in a week or two. You can submit a request through our support team at info@calltrackingmetrics.com if you don't see any in inventory.
We are sorry you felt like we didn't apply urgency to your number issue. Taking a quick look at your case, it looks like it was escalated very highly in our organization but its good feedback to make sure we let you know how seriously we take an issue like that.
We are actively working on new reporting so stay turned, think you will like whats coming.
In the interim, please let us know if we can be of assistance in any way. We value you and appreciate this feedback.
Great platform call tracking and more
25 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you, Igor.
Pretendo rescindir o contrato já este …
Pretendo rescindir o contrato já este mês com a vossa empresa
23 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Antonio- We are sorry to hear that. Please contact us to let us know how we can be of assistance: info@calltrackingmetrics.com
Happy to help.
The recording feature is beneficial
The recording feature is beneficial to both understanding and verifying the data and for use in sales training. It helps to be able to mark the call as a lead, or not a lead, for follow up purposes. I realize the way a phone is set up, is how the name of the lead is formatted, but it's the only imperfect part of the process I can find.
20 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Sandy,
Thank you for your review!
In regards to your comment about the phone set up and how the name of the lead is formatted, are you referring to the caller ID information? If so, I wanted to make certain that you knew that you could open up the record and update/change any of the information on the call record. You can click on the record or click on edit to revise the record. Please let us know if you have any questions!
Very useful!
The system is very simple to use and gives comprehensive information!
20 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Dawn--it's great to hear that the platform is easy to use and provides a wealth of information for your team. We appreciate the feedback!
Very happy with CallTrackingMetrics
Very happy with CallTrackingMetrics. Overall experience is great. Pricing is very competitive. If we have issues, the support team is very quick to respond and sort things out. Great solution for agencies.
20 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for the 5-star rating, Peter. Glad your agency is finding success with CallTrackingMetrics, and our support is always available to answer questions as needed!
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