I have had the most pleasant customer support experience with their new client on-boarding consultant Renz Peneyra. Best service I've received on any platform :)
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Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their... Toon meer
Bedrijf heeft geantwoord
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure workin... Toon meer
Bedrijf heeft geantwoord
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Contactgegevens
231 Najoles Rd; Ste 500, 21108, Millersville, Verenigde Staten
- +1 800 577 1872
- info@ctm.com
- calltrackingmetrics.com
4,3
Uitstekend
218 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Great service good product
Great service, love how you can listen in on phone calls to help with better sales or information and the call blocking really helps with all the spam calls.
20 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks for giving our call management features 5-stars, Paul!
Great Customer Service
Great customer service. Love their platform and would recommend it to all digital advertisers.
20 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
That's great to hear! Thanks for the 5-stars, Kim.
Excellent service will recommend
20 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Wow! Thanks, Bob.
I am still attempting to navigate …
I am still attempting to navigate through the system.
15 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Breana,
CTM offers several resources to help get you up and running quickly. Our Welcome Page (https://app.calltrackingmetrics.com/accounts/setup) provides access to important account setup steps, our online support center, training webinars, and team contact information. Please feel free to reach out to our support team with questions! Thank you for being a valued customer.
Great service
Great service, easy to use. Would recommend to anyone.
15 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Ryan!
Tracks calls seamlessly
Tracks calls seamlessly - shows where the lead came from
14 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Kati! We are glad you are finding success with our attribution data!
Not that user-friendly
Not that user-friendly. Needs more improvement with the system. Different issues arising most of the times and some of them are still unresolved and ongoing. Support is not that responsive too.
14 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
We appreciate the candid feedback. We are always working to improve our support response and how quickly we can react to issues people are having. We will keep at it. If you have any specific issues you want to mention, that would be super helpful.
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you!
Customer Service is Lacking
The core technology is very good, but trying to get in touch with someone for issue resolution, account strategy, integration, or general support is very difficult. If a Call Tracking client is spending thousands of dollars per month my expectation is that the client would receive account management services. It should be easier to conduct more business.
14 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Great point. We have our general support team and are in the process of expanding that to accommodate our fast growing customer base and building out a client success team. In the interim, if you want to talk about anything in particular, feel free to call in and ask for Laure and reference this review, I would be happy to help.
Update: Fixed with updated app - the phone app is terrible
Update: the new updated apps is working now; Thank You.
the phone app is terrible, you can't make calls and they don't seem to care. also they keep telling us that they're working on fax support; well its been two years of working on the phone app and fax support.
13 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hi Michael,
We hear you - we agree that the last version of our app was sorely lacking.
That's why we've completely rebuilt it since you left this review! Please download the new version from the app store, and let us know what you think.
Great platform, easy to use!
We have been using the platform for over 2 years and our customers love the flexibility. Super easy to use, and customer support is great as well!
13 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for the review, Mitchell. We appreciate your business and our customer support team is always here if you need them!
Call Tracking Metrics needs tight …
Call Tracking Metrics needs tight integration with Facebook Ads. We're thrilled with the new Bing Ads offline conversion integration and see that Facebook Ads could be implemented in a similar way.
Update: I just changed my review from 4 stars to 5 stars. Call Tracking Metrics responded to my review and they have already been working on exactly what we requested!
13 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for the feedback, George. We agree, and are working closely with the Facebook team to extend our offerings. We will send an announcement once available, so stay tuned!
Awesome Service
Call Tracking Metrics is everything we need in a call tracking service! Thanks for everything!
13 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you, Matthew!
This company without any reservations …
This company without any reservations is a 5 Star Company & allows anyone to feel comfortable using the CTM platform as they give you the best results & capture every call including Audio conversations, the location of the caller & as important, gives you a great CRM to enter all your notes
13 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you so much for taking the time to review the service, and we are thrilled that you are finding success and improving operational efficiencies through our Call Management tools!
Don't get me wrong I like call tracking …
Don't get me wrong I like call tracking metrics, its synced with google analytics which is very important for our company. The only downfall is that we are only able to do one tag per call which doesn't necessarily help when doing reporting when trying to do more than one tag.
13 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Sal,
Thanks for reaching out. We can do more than one tag per call and we can do so in a few different ways. You can upload reporting tags (which can be flagged with one only) and then you can free form tag within the call record. We can also trigger a tag based on the call behavior. I have requested one of my team members to reach out and schedule a call to review. Let us know if you need any additional help! Thank you.
Good customer service and pretty …
Good customer service and pretty user-friendly. We also get keyword level tracking which is great.
13 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Beth! Keyword-level tracking is a great tool for any digital marketer's kit and we are glad that you are finding success with it!
Antwoord van CTM (formerly CallTrackingMetrics)
Thanks, Joanne!
I would recommend this company to …
I would recommend this company to anyone.
13 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you!
Love this software
Love this software! Easy to use and a must have in your digital marketing toolbox.
13 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Thank you for taking the time to review the platform, Jeff!
I love all of the special features …
I love all of the special features (tags, notes, conversion button, etc). They really help us organize our outstanding call volume. I have, however, experienced some interesting circumstances such as dropped calls, not being able to hear a customer on a call, and not being able to call out altogether. But I believe these are just the results of our current system merging with the new system of CallTrackingMetrics. I'm sure once we get these worked out, I will be inspired to leave a 5 star review!
13 november 2017
Review zonder uitnodiging
Antwoord van CTM (formerly CallTrackingMetrics)
Hello Riley,
Thanks so much for your feedback! Please let me know if I can be of assistance as the experience you described is not typical and we would be interested in understanding more about your particular use case. You can always reach out to our support team @ support@calltrackingmetrics.com if you have any concerns or you would like some assistance in troubleshooting.
Thank you for your business!
Kind regards,
Meghan
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