Canary Reviews 

I bought canary cameras around 5 years ago and I was happy with the cameras and features.
The time I purchase them, camera prices were higher and if you would like to get premium services you had to pay extra. But their basic service was enough for our needs.

They are making changes now limiting all basic services and try sell premium services. But selling cameras cheaper.

I paid higher amounts to cameras because of basic services were included.

This is unacceptable and nothing different than a scam.

Going to repeat all these other comments as paid a premium to purchased this all in one security system for my home over 5 years ago. Now they have slowly removed all the features which provide the all in one security so much that it’s just a camera. Contacted customer services a number of times to complain and request a refund however, they say they are well within their rights to reduce this service. They said they would email me their terms but never received the email. I will defiantly be taking this further as they are clearly in breach of contract. This is not what I purchased and what I signed up for. The service should remain as it was when I purchased it or they should provide a full refund and I will purchase a better system from a trustworthy supplier. Disgusting and unacceptable to brush people off. You can’t scan so many people and get away with it.

Update 22/09/2022 - Sent multiple emails to canary since writing review and still no reply 2 months later! I need a refund for this device as it is now just an overpriced camera rico_9 @ hotmail.com

Same as everyone else here I simply cannot believe that Canary has ripped me off so badly and that we are all taking it. Class action lawsuit anyone? I will in no way subscribe to their service!

Disgusting behaviour from this company… as someone that invested in three devices and then being held ransom by either having those devices effectively ‘bricked’ or pay huge subscription! I’ve moved to Google Nest now and never looked back! Do not recommend - avoid!!

Same as everyone else. Canary screwed up with their greed. The device is now worthless.

A 1 camera cctv setup is only a few hundred quid. Definitely worth it now. Canary is worthless.

EDIT 18/7/22

Device is now detecting motion 3-5 times EVERY night. Historically I was genuinely unsure it was even working as it wouldn't detect motion if I did a tango in front of it.

Canary have lost all integrity with this money grab. They have 'matched' the service provided by other devices like Ring, but Canary is not, and never was a doorbell. Its a security camera. To remove the ability to review activity turns it into an expensive door stop.

EDIT 01/08/2022

I understand Amazon/Curries etc are now providing no quibble refunds even if your device is old. I am pursuing Canary under the Consumer Rights Act 2015. I suggest everyone does the same.

Unfortunately I got 2 devices. From the beginning it was my biggest mistake to spend some amount for such a crook company!
I Still can use arlo pro & pro 2 without paying any fee. Netatmo without any plan. Recently I bought eufy which is perfect and free to use.
So canary attitude is unacceptable and if was in USA for sure I would bring the case in court! Such a crook company must be forbidden and must be closed.

Don't buy anything from canary!

Shocking behaviour.
In an attempt to move me away from the free service to premium, Canary now send me daily notifications of ‘motion detected’.

I hardly even receive a notification but since they removed the ‘view 3 seconds of video’ from the free service they send me fake daily notifications.

I’ll now buy a new home camera and disconnect Canary.

DO NOT BUY CANARY!!!

So after posting about how Canary ripped off their customers, Canary responded to their bad reviews almost immediately asking customers to contact them. However, when the customer contacts them they never reply. Customers are basically stuck with a very expensive baby monitor now and absolutely no customer service. Total joke.

I own one Canary camera only and I thank everyone around me who stopped me from buying more devices from them. The device was not cheap (I paid around £170 - £180 here in the UK), I was satisfied with it even that it offered a few less functionalities than other solutions present on the market at the time (i.e face recognition). From tomorrow on, it is going to be a useless piece of hardware as I am definitely NOT going to go for monthly subscriptions. As a Canary Customer I feel I was tricked. And I am very disappointed. I will be left with a pretty pricey device that will be limited to a very basic functionalities. Functionalities that a £20 - £30 camera will easily do. I would strongly recommend to think twice before making a Canary camera purchase. Search more, there is many other solutions present on the market today that will not try to drain you out of your monies.

They don't even follow up their messages on here.

A standard cut and paste response about contacting you and nothing.

Says it all really

Great for a few years but avaricious business greed has finally taken over. Without a rip-off monthly subscription, your notification videos are deleted after three hours and you cannot see the recording of what triggered the motion sensor. Also, the app takes forever to load so in an emergency... bad luck.

Replacing my two cameras on Prime Day tomorrow.

Same experience as everyone else. I own 4 cameras - all of which are now useless since they put the functionality (which I payed for) behind a paywall. The alert function which triggers without recording is more of a annoyance than anything else. It would have made sense to honour the original agreement for those that have bough cameras in the past, instead looks like they’re happy to go bust.

Canary has pulled a bait-and switch on thier camera products. The products were sold with features such as “monitor your home without a fee” and for several years the cameras functioned as advertised, then they removed the features so now you can get alerts for free, but the clips are not visible unless you pay an annual fee. Please do not buy anything from a company like this, as they will sell you goods and then remove the functionality upon which you relied, unless you pay a premium price. There are multiple better brands on the market from wyze, Zmodo, blink, and many others. Horrible business model.

Canary was sold with free features that made these cameras worth it but now all the features except live view have been taken away for a ransom price of $260 year to use 4 cameras. Look elsewhere! Don’t purchase Canary.

I wish I could give Canary ZERO star review. We had purchased many cameras over 5 years ago for security in our home. Now we cannot use the cameras AT ALL. Without purchasing the Premium service, the app will no longer allow us to view videos from the timeline AT ALL. The only feature Available for Free is to view live. We have also paid for the Premium service for one year, but we still could only see the videos for 24 hours and there were constant issues with the cameras NOT triggering properly to record. This company has unethical business practices and should be held accountable. Reach out to me to get on the list for a Class Action Lawsuit.

Like all the other reviews, I too am replacing my canary cameras. I bought two many years ago because of the inclusive services. These services have been gradually withdrawn. Sharp practice! The cameras are now useless.
I see that Canary have replies to some other reviews asking for a contact email so they can get in touch yet I have contacted them already twice and have not received a response.
Unbelievable company that should not be allowed to get away with withdrawing services that were part of the terms when the cameras were sold.
To all potential customers, look for an alternative. There are many competitors to chose from who won’t rip you off.

I am an original owner. I have gone through multiple de-grades of the canary product. Now without the record feature....

This camera is useless to me.

Disconnecting this AM.

Switching to WYZE cameras as their subscription plan isn't over the top.

The most disappointing product I have ever bought. Twice since I have owned this product Canary have rolled back on the services offered without paying the ridiculously high price for their premium subscription. Now you can only watch live without paying high monthly fees - absolutely useless for security as you’d need to be watching live to catch something happening. At this point I wouldn’t be surprised if they further rolled back their service so you can’t even do that. Don’t waste your money on this product or on its monthly subscription can buy other way better versions of this product for much cheaper.

Bought multiple cameras in good faith based on the features available - but they have now become effectively useless due to the changes to the plans by Canary.

Would avoid this company and don’t trust anything they promise.

My canary is used very little and is there for emergencies, just in case something happens. It had everything I needed, until they took it away and made it paid for features. Given that it already freezes regularly and struggles over wi-fi why would I pay them money?! I understand companies need to make money but they don't even have a basic option that's affordable before the premium (other similar companies offer this). I am currently deciding what to do about my home security, however, paying the subscription price where it's taken automatically (and probably without warning) is definitely not a plan I will sign up to.