Online responsiveness & Owen Sound Store Layout. The Owen Sound dispensary was easy to navigate. All product was behind glass shelves to reduce the risk of pilferage and mishandling. Be sure to come t... Toon meer
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I purchased an Elite membership over a month ago and it still does not show up at my local store. I purchased some product online and there is no record of it. My online account says my Elite membersh... Toon meer
Bedrijf heeft geantwoord
I have been in the store many times and find that CARE is always wonderfully friendly and knowledgable. I am pleased to say that Care is a great customer service representative for my store! Th... Toon meer
Bedrijf heeft geantwoord
Anytime I've had to use the customer service on canna cabana I've had nothing but smooth, satisfactory service. I wish the in store employees were just as spectacular but can't win them all ahah. The... Toon meer
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Bedrijfsgegevens
Contactgegevens
Alberta Stores, British Columbia stores, Ontario stores, Saskatchewan stores, Manitoba Stores, Canada
- info@cannacabana.com
- cannacabana.com
3,6
Gemiddeld
143 reviews
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Issue resolved quickly and efficiently
The membership I purchased online was not working in store and also stopped working for online purchases. I ended up puchasing the membership again instore and it works as it should now. I emailed customer support and they were very helpful and returned the cost of my original membership. Thanks for your speedy resolution.
24 juli 2026
Review zonder uitnodiging
We always get such great service at the…
We always get such great service at the westlands location in Calgary Wyatt is knowledgeable and always smiling. We drive to that specific location because of him.
16 juli 2026
Review zonder uitnodiging
Missing online order
After contacting cana cabana store that I had not received my order, they had put in a request for investigation and even though some hiccups along the way with poor customer service of the in-store staff member the remainder of the staff including Ashley were very perfessional and helpful and refunded the money. Minus a few hiccups as stated this being a fantastic store for prices and product but also customer service Minus a few issues. Highly recommended if your looking for great products and prices but also a friendly space and always make you feel welcome
9 juli 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hey Dillon, we're really glad this got sorted out in the end! 😊 Sorry to hear there were a few rough patches with in-store service along the way, that's not the experience we want anyone to walk away with, but really glad Ashley and the rest of the team stepped up to keep things professional, helpful, and got that refund processed for you. Great to hear the store still left you with a strong impression overall on pricing, product, and that welcoming feeling. If you ever run into anything again, feel free to reach out directly to our customer support team at info@cannacabana.com. Thanks so much for sharing the full picture with us.
Have a great day! 🌟
Last month I joined the canna cabanis…
Last month I joined the canna cabanis elite club was told this month being my birthday to please come in and pick up your free birthday gift another perk they said !? Yesterday they send mea reminder to come in and pick my free gift on my birthday ☺️so went there hahahahaha!!!sorry don't have in stock,oh?? To be truthful she said we haven't had them in since April!?!?!!? So last month you people said and lied to me last month when I signed up telling me That I would as a perk oh and by the way the perks are just normal prices everywhere else ,sure it's lower than there prices, couldn't even offer any substatutions going to look for a honest company really now
13 juli 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hey Chuck, we tried to look into this internally using the name provided but weren't able to locate any account details on our end. We're really sorry about this experience though, being told you'd get a birthday gift as part of joining Elite and then finding out at the store that it hadn't been in stock since April is genuinely disappointing, especially on your birthday. That kind of mixed messaging isn't something we want happening, and we understand why it left you questioning the value of the membership altogether. If this or any other concern comes up, please feel free to reach out directly to our customer support team at info@cannacabana.com and we'll get this sorted out for you. Have a great day! 😊
Excellent customer service
Excellent customer service, friendly at every level and consistent with communication. Wonderful experience through the whole process, I will be keeping my business at Canna cabana
12 juli 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hey Robert, this absolutely made our day! 😄 Friendly and consistent communication at every level is exactly what we aim for throughout the whole process, so it's great to hear that came through clearly for you. Knowing you'll be sticking with Canna Cabana means a lot to the whole team. Thanks so much for sharing this 🌟 Have a great day! 💚
Fast response direct and…
Fast response direct and straightforward. I like that
There customer service is fast
12 juli 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hey Jamie, really happy this stood out to you! 👏 Fast, direct, and straightforward is exactly the kind of service we aim for, no unnecessary back and forth. Thanks so much for taking the time to share this ✨ Have a great day! 🌟
What great customer service to deal…
What great customer service to deal with. Informative, quick acting and honest. My kind of people. Thanks Zanish
1 juli 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hey Dan, Loving hearing this! 🌟 Being upfront, quick, and easy to deal with is exactly the kind of experience we want every customer to walk away with, and it sounds like Zanish nailed it. We'll make sure she hears your thanks, it'll definitely make her day too. Thanks so much for taking the time to leave this 😄 Have a great day! 💚
Easy experience
The CSR staff was extremely helpful in helping resolve my membership issue.
31 mei 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Kimber,
Glad the CSR team could get your membership issue sorted out smoothly! That kind of quick, helpful support is exactly what we aim for. Thanks for taking a moment to share this 🙌
Have a great day! ⭐
Canna Cabana will always be a 5-star rating from me..
Staff are always more than glad to help out and go that extra mile just for your greenly needs. I love the fact that there are various products to chose from that are all good quality and very affordable pricing... You won't find ounces that cheap and good elsewhere. Cannacabana will always be my HIGHLY RECOMMENDED first choice! "Every time is a good time."
19 juni 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Every time is a good time" sums it up perfectly! 🙌 Going the extra mile is exactly what we want the team known for, and pairing that with quality and pricing that's hard to beat elsewhere is what keeps us your first choice. Thanks so much for the high recommendation 😊
Have a great day! ⭐
Very friendly and helpful staff.
Very friendly and helpful staff.
The prices are unbeatable and unbelievable 😳😱 with so many variables available to you as well.
My number 1 shop by far 🙌🙌
2 juni 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Beata,
Being the number 1 shop is about as good as it gets! 🙌 Friendly staff, prices that surprise you in the best way, and plenty of variety to choose from, sounds like a winning combo all around. Thanks so much for the high praise 😊
Have a great day! ⭐
False Potency
The company advertises a product as 26% but when you get the product its actually only 20%. Then when you bring up the issue with Canna Cabana they decide to keep the false advertisement of 26% to hopefully trick more people instead of correcting it so people are accurately informed of what they're buying.
10 juni 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Dani,
Please accept our apology for this experience. To clarify, potency can naturally vary a bit from batch to batch, so the percentage you see may differ slightly depending on which batch your product came from. That said, we take product accuracy seriously, and we understand how important this is when it comes to knowing exactly what you're getting.
If you ever run into an issue like this again, please feel free to reach out directly to our Customer Support team at info@cannacabana.com, and we'll make sure it gets looked into properly.
Have a great day!
Grateful.
I created an account and I can save points. I am very happy I have a 15% off on my next purchase.
11 juni 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Heather,
Love hearing this! Saving points and landing that 15% off is exactly the kind of perk we want members to enjoy. Thanks for sharing the win with us 🙌
Have a great day! ⭐
Canna Cabana customer service through…
Canna Cabana customer service through email is fantastic. Quick to respond and helped with my matter. Also super friendly!!! Also, shopping at my local Canna Cabana is always a positive experience and the best prices I have found!!
4 juni 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Allissa,
Fast, friendly, and effective, that's the trifecta right there! Great to hear the email support hit the mark, and that your local store keeps delivering on both experience and price every time. Thanks so much for covering both sides of it 🙌
Have a great day! ⭐
Very good 👍 …
Helpd me with everything I needed very nice people good prices on everything also would recommend.
9 juni 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hey Thomas,
Sounds like a smooth experience from start to finish, help with everything you needed, friendly people, and prices that made it worth it. Thanks so much for the recommendation, it means a lot 🙌
Have a great day! ⭐
great staff
great staff, always enjoyable to talk to. the elite membership goes along way as well, thanks so much for your service
10 februari 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Kaleb,
Great staff and real conversations go a long way, glad that's been your experience every time! And happy to hear ELITE has been pulling its weight for you too. Thanks so much for the kind words and for being part of it all 🙌
Have a great day! ⭐
Great in person, customer service is iffy.
The store and staff are always lovely. Sometimes low stock but that’s my luck. Good prices and selection. My issue is with customer service. I just had simple questions about the elite membership, and customer service could not answer them. They were bypassing what I was saying and felt like they were just reading a script. I don’t even feel like they knew what the membership was.
8 januari 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Jenna,
Please accept our apology for this experience.
For quick reference, the standard Cabana Club membership is free and gives you everyday member pricing. ELITE is a paid upgrade on top of that, and it adds extra perks like exclusive flash sales, limited edition product drops, and additional accessory discounts, with benefits varying a bit depending on your province. You can check out the full details here:
https://cannacabana.com/pages/elite
We'd genuinely love the chance to make this right and show you the level of service we're capable of. If you ever have questions again, please feel free to reach out directly to our Customer Support team at info@cannacabana.com.
Have a great day! ⭐
⭐ Five Stars for Service and Value
I’ve had a great experience shopping at the Canna Cabana on 9th Street in Cornwall. The customer service is always friendly, knowledgeable, and helpful without being pushy. The staff take the time to answer questions and make recommendations when needed. Their prices are consistently some of the best around, making it easy to find great products at excellent value. Between the outstanding service and unbeatable prices, this location has become my go-to store. Highly recommended!
7 juni 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Jason,
Shoutouts to a specific location like this always mean a lot, and it's great to hear the 9th Street Cornwall team has nailed that balance of helpful without being pushy. Combine that with prices that keep bringing you back, and it's easy to see why it's become your go to. Thanks so much for the recommendation 🙌
Have a great day! ⭐
Terrible customer service, Not fulfilling promises
This subscription box advised me I would forever remain at one price as long as I stayed subscribed, which I have and now they’ve raised the price by $10. I have requested a supervisor multiple times and an agent named Zanish has refused to escalate my request. They advised me that no official communication went out saying the price would change, and that my grandfathered price would not be honored. Horrible business considering I’ve been a subscriber for 8 years!! I don’t recommend because this company doesn’t stand true to their word, they’ll raise their prices without noticing you of any changes, and they won’t escalate your issues to management.
29 mei 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Jenea,
Please accept our apology for this experience. To clarify, subscription pricing can be adjusted over time due to factors like rising product and shipping costs, which helps us continue delivering the same value and quality in each box.
We'd really like the chance to look into your account further and address this properly. Please feel free to reach out directly to our Customer Support team, and we'll make sure your concern gets the attention it deserves.
Have a great day!
The helpful honest staff were…
The helpful honest staff were knowledgeable and quick and really really good great for in store and online
20 mei 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Norm,
In store or online, sounds like the experience held up strong either way! Honest, knowledgeable, and quick is a great combo to have on both ends. Thanks so much for covering the full picture 🙌
Have a great day!
Very helpful over the phone
Very helpful over the phone. Issue quickly resolved
20 april 2026
Review zonder uitnodiging
Antwoord van cannacabana.com
Hi Brad,
Quick and helpful over the phone, exactly how it should go! Glad the issue got sorted out without any hassle. Thanks for sharing this 🙌
Have a great day! ⭐
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