Canterberry Gifts Reviews 

176
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

After Matt, the owner of the company and I had a chance to speak on the phone and he viewed a video of the product I was having issues with, he was kind enough to refund me the full amount of the purc... Toon meer

Beoordeeld met 4 van de 5 sterren

Ridiculous to offer Valentine's Day baskets that have no realistic way of getting to someone by Valentine's Day. On top of that, no tracking available until a day after valentine's day. Finally, w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I placed an order over a week ago for my sister-in-law and she still hasn't received it. I complained online and Matt, the owner, contacted me with his apologies and refunded the cost. He’s still s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had a last minute corporate virtual event that I needed goodie baskets sent to over 20 people in different locations across the country. After being told this couldn't happen in time by several vendo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cadeauwinkel
  2. ook in
  3. Hobbywinkel

Informatie afkomstig van verschillende externe bronnen

Offering a variety of gift baskets and care packages for any holiday, birthday or season. Your best online shopping experience for any special occasion!


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

176 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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4,4

Alle reviews

(176)

1 review in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Ignoring emails

Within 24hrs of ordering I emailed them asking to cancel because my friend, in the hospital, had to be revived 4 times in one day. They ignored my email for 2 days until it was too late. When I responded saying that is terrible customer service I received another email telling me it was my fault & they offered to refund everything but shipping out of goodness of their heart!? If your business is gift baskets, you can't ignore emails.

Update:
I was not going to get into it with you while I was cooking dinner, so yes, I hung up. I never asked for a refund. I asked to cancel order, then I said,, thank God you can cancel that request. At that point if you had just apologized for the situation, nothing else would have been said. But after your last unkind email to me ,I decided to leave a review

22 juni 2023
Logo Canterberry Gifts

Antwoord van Canterberry Gifts

I tried calling to get her side of the story but she hung up. She ordered at 11:24 AM in the morning of June 23rd, according to our records this basket was out the door at 4:00 on Friday June 23rd. She contacted us at Friday 9:58 PM after the basket was out the door.

Since our staff doesn't work weekends she was contacted first thing Monday morning. We were unable to retrieve the basket from UPS and it was delivered. We still refunded the money minus the shipping cost of $9.95 at a complete loss to us. This is a very unreasonable person, Who we tried to help the best we could, but she chose to take this route and we find that unfortunate.

Beoordeeld met 5 van de 5 sterren

Great customer service!!

I messed up when ordering and put the wrong send date, i wanted the baskets to arrive by Easter and sent asap but put Easter date as send date. I emailed customer service ice and received a reply almost immediately. He fixed my mistake and baskets arrived on time.

3 april 2023
Beoordeeld met 5 van de 5 sterren

There was a great selection to choose…

There was a great selection to choose from. This was a gift to my great-grandchildren who live in another state and it was delivered very quickly and they loved everything about it. This will be added to my favorite sites to go to for my out of state gifts.

29 maart 2023
Beoordeeld met 4 van de 5 sterren

Candy was top quality

Candy was top quality. Fast delivery with excellent delivery status information. Would recommend to others. Would have given 5 stars but shipping date was not as requested on website.

27 maart 2023
Beoordeeld met 1 van de 5 sterren

It was cheap and there really wasn't…

It was cheap and there really wasn't nothing in there that my child could have done anything with. The bucket was from the Dollar tree I know because I made a bucket for my older son spent way less $ and it looked much better with more items. Overpriced for what you charged and we have to pay Shipping. I purchased 2 buckets from you 1 for my 2 year old son and my niece. I will never purchase from this sight again. It looked very cheap and the items placed inside are thoughtless and pointless. I will definitely do my own next year. I will not recommend this sight to anyone. Your pictures are very misleading.

25 maart 2023
Beoordeeld met 4 van de 5 sterren

Ridiculous to offer Valentine's Day…

Ridiculous to offer Valentine's Day baskets that have no realistic way of getting to someone by Valentine's Day. On top of that, no tracking available until a day after valentine's day. Finally, way overpriced for so taking advantage of the holiday. Thanks

Greatly appreciate the prompt response and the service recovery gesture. Daughter actually loved the basket. Best wishes and future success.

9 februari 2023
Logo Canterberry Gifts

Antwoord van Canterberry Gifts

Jason,

I have reviewed your situation and it does look like there was a screw up from the warehouse. To make up for this I will be refunding half of your order. I'm sorry for this error for late shipping and I hope it makes up for it.

Best,

Matt

Beoordeeld met 1 van de 5 sterren
Logo Canterberry Gifts

Antwoord van Canterberry Gifts

Crystal - The basket was ordered on 1/3 after the shipping cut-off of 1pm and shipped out the next day on 1/4. The package was delivered on 1/5, received by Gupta, and left at the dock.

Here is a link to your tracking...

https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z81R6851396776195/trackdetails

Beoordeeld met 5 van de 5 sterren

Perfect Treats in basket

After searching several companies for the perfect treats in a basket and the item being available. That was a go to.

Although the date I chose for delivery was a Holiday. So I made a call and sent an email.

Someone contacted me back within an hour to inform me of the delivery date.

The date given was right on time and correct.

6 januari 2023

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