One of the canvases I ordered was bowed and broken on the cross frame. It was unusable. A refund and apology was given quickly and efficiently by Zoe. Thank you for the brilliant customer service and... Toon meer
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Lees wat reviewers zeggen
Very nice canvas and good company. The only problem was with transport, as the box with 5 linen canvases was broken, but luckily the canvases were not damaged. However the note should be taken about p... Toon meer
I have purchased this product from other suppliers as well as Canvas-Store and it is always of good quality. The price is reasonable if a little more expensive than another supplier (however, they wer... Toon meer
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contactgegevens
Savoy Road, CW1 6NA, Crewe, Verenigd Koninkrijk
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4,4
Uitstekend
393 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Have not received item and have so far…
Have not received item and have so far sent two emails asking or update or refund have had no contact from your complaint team
24 januari 2025
Antwoord van canvas-store.co.uk
Hi Amanda,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
ONLY HALF ORDER DELIVERED AND NO RESPONSE FROM CS!
I have used canvas store for years and find their value for money very good HOWEVER I have only received half of my recent order and cannot get a response from them. I have emailed 3 times, send a request through their online form and have been on the phone for over 30 mins waiting for them to answer. My order shows as fulfilled on their system! I am beyond frustrated at their terrible customer service!
21 februari 2025
Review zonder uitnodiging
Antwoord van canvas-store.co.uk
Hi Bobby,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Antwoord van canvas-store.co.uk
Hi Robert,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
What i needed arrived
6 februari 2025
Too hard to contact & get a reply!!
I thought I was buying stretched canvases but they were panels so I thought I would return them - what a joke!! I've emailed numerous times & had no reply so Friday I rang & she assured me somebody would email me from Seawhites to arrange sending them back. Today Monday I tried to ring again & I've tried 3 times without getting through so I rang Seawhites & they told me I had to go back through Canvas Store! So now I'm totally frustrated & annoyed. Things are so hard these days to sort out when it should be easy!!!!
10 februari 2025
Review zonder uitnodiging
Antwoord van canvas-store.co.uk
Hi There,
I'm so sorry for your experience.
For any future returns, we will make arrangements to organise a collection for you as standard procedure, to avoid uncertainty and delays.
We've restructured our order fulfilment process with a focus on improving communication with customers. Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
I have received no reply despite…
I have received no reply despite chasing an outstanding order and still NO delivery!
Very disappointed
24 januari 2025
Antwoord van canvas-store.co.uk
Hi There,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Perfect floater frames as described
Perfect floater frames as described. The right size rapid delivery. Good price.
9 januari 2025
Too Slow and No Communication
Great value canvases but slow delivery time and absolutely no communication with me the customer. I am still waiting to receive delivery of an order placed 10 days ago. No reply to my email and no available phone number to ring.
I am a busy professional artist and expect better service than this.
9 januari 2025
Antwoord van canvas-store.co.uk
Hi Richard,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements.
Best Wishes,
Customer Care
Rough and ready
The canvas was exactly the type I had been trying to get so I’m very pleased
3 januari 2025
Great product, and great service
Good size, good quality canvases. Very responsive when I requested a change to the delivery address after placing the order and they delivered in good time!
13 december 2024
Canvases good value
Canvases good value, but had to call because no delivery so they had to call supplier who then sent them
4 december 2024
Fantastic product and great delivery…
Fantastic product and great delivery timing. Thankyou I will be back👌👌👍
27 november 2024
Canvases have not arrived WTF?
Canvases have not arrived WTF?
Nul points. Late arrival aND IN TWO DELIVERIES, and Very expensive
27 november 2024
Antwoord van canvas-store.co.uk
Hi There,
I'm so sorry for your experience.
If there are delays with your delivery, get in touch and we can contact the courier to query this for you and expedite your delivery.
Some larger orders are split for shipping, I apologise that only one tracking code was provided for you.
We have restructured our order fulfilment process with a focus on customer communication. I hope this will make shopping with us a better experience.
Best Wishes,
Customer Care
I never received my order
I never received my order. I chased by phone. They said their supplier said it had been delivered but it wasn’t. They said they would ring back but have not. So need to chase again. Not good service.
18 november 2024
Antwoord van canvas-store.co.uk
Hi Joanna,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements.
Best Wishes,
Customer Care
Happy customer
There was a problem with the initial delivery… it was badly damaged by the courier’s. Canvas Store sent out the whole order again FOC via a different courier and it was perfect. Problem resolved swiftly and without question. Thank you.
12 november 2024
Arrived earlier than expected and good…
Arrived earlier than expected and good quality
12 november 2024
My order never arrived
Order 7518
I ordered early October some 5” x 5” stretched canvases. I received a very apologetic and polite email on 15th October to say my order would be delayed until 31st October.
I emailed back and said I needed them for a local Art Fair, 1-3 November and so that would be too late. I asked if they had something similar. On 18th October I received another email to say they didn’t have anything similar ( bear in mind, time was running very short for me to actually paint on them in time for the Art fair) and so I wrote back and said to send the order anyway as I’d use the canvases in the future. I then sourced some 6” x 6” canvases on Amazon in order to bring up my ‘stock’ of paintings for the Art fair.
Well, here we are at 6th November and I still haven’t received my order.
I don’t think I’ll be ordering from Canvas Store again. What a pity because if you specialise in something, as a company, surely you get it absolutely right? Also, they still have my money!
8 oktober 2024
Antwoord van canvas-store.co.uk
Hi Dawn,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements.
Best Wishes,
Customer Care
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