Capita Reviews 

This company cannot be trusted to run a pension scheme. They do not communicate with their customers. Their IT portal has yet to work. They fob off complaints. They use escalation to further delay. They have let down thousands of civil service pensioners, including myself, a widow with 50 years service.They do not care about the hardship that they have caused

Appalling service in administering the civil service pension scheme. Hours on hold to speak to an operator and when you do fobbed off with a generic reply. They were supposed to deal with an issue 8 weeks ago and no progress at all. Just bland promises of progress in the future but no pension quote and thousands of us not in receipt of the pension we have paid into for decades. An outrageous way to treat people after a lifetime of public service.

I partially retired at the end of January 2026 having been a Civil Servant for 38 years. I submitted all the relevant paperwork in September 2025. As yet, despite numerous phone calls and messages through the portal, I have received no communication at all. I have now gone three months with no pension. Capita have stated on numerous occasions that they are working through the backlog in retirement date order. This is a blatant lie, people who retired after me have received payments.

Appalling. Portal has no information, modeller doesn't exist and 5 1/2 months later not even step 1, getting a quote. Very lengthy waits to get through by phone, no actual reply to correspondence just we are working on it. No reply to mp. Details like names wrong and no way to correct. Just shocking.

Unfortunately there is no option for no stars. I, along with thousands of others, have had my life impacted by Capita’s gross incompetence. They had years to take over the Civil Service pension scheme and over the last 5 months have repeatedly misrepresented their alleged progress. I am at a loss as to how they can continue to make wild claims about their IT, for example. The website shows me nothing but headings and zero information. Scandalous.

Incompetent beyond belief. The result of putting profit over service and just rinsing lucrative public sector contracts. Seeing a live penion portal littered with broken functionality is shocking. Hearing the stories of widows left with no income is heart breaking. The company should be blacklisted permanently from future contracts

One star to many, Crapita absolute disgrace of a company how they still operate as a business is beyond me.
Never ever go anywhere near this shower.
I just want MY pension.
FUMIN.
Mick B.

Absolute shower of shite. Another civil servant who's pension has been handed over to Capita. Since December 2025 I have raised six cases, regarding the Pension Portal and a forecast. Heard nothing. Run by clowns. Disgusting people.

If there were an option for zero star Capita would warrant that and do not deserve a one star rating. Quite simply the worst company ever. They are experts in bidding for large public sector contracts and winning but appalling at being able to deliver those contracts. The recent take over of the Civil Service Pensions Scheme in December 2025 has been a disaster and scandalous failure leaving thousands of loyal CS with decades of service without any income (ie the pension they have contributed for years). Missed deadlines, poor or no communication and gaslighting messages continue to leave thousands in debt, despair and feeling helpless. I feel for the poor staff working for them as it’s not their fault but this is mismanagement of a huge contract and someone needs to held to account. An absolute disgrace

Would have given zero stars if an option. New portal is as much use as a chocolate fire guard. Designated beneficiaries information was missing and had to be manually reinstated. No calculators, no annual benefit statements. No info on legacy (deferred pensions) if this was a bank there would have been a run with people trying to withdraw their money. I am still in service and keeping own manual records as have no confidence in this outfit. How they are treating people who have given public service is a disgrace. Cancel all capita contracts for HMG including payroll they are not fit for purpose

Having retired from the civil service a month ago and Capita ( who administer CS pensions) have failed repeatedly.to give me a quotation. Little sign of receiving the monthly income I am owned for months and months. Some people have been waiting years!

Capita are incompetent

Since Capita took over administration of the Civil Service Pension Service scheme in December 2026, the service has changed from poor to abysmal. Their online portal currently provides virtually no information for individual members, and their provision of annual benefit statements was recently pulled due to a data breach. I have been waiting over 5 months for Capita to provide the necessary pension quote, and my pension is now two months late in being paid (with no end date in sight). Absolutely appalling!

You pay into a pension, and you expect to receive your pension. Capita are not achieving this.
I wouldn't trust them to look after my goldfish but if they did, I presume I would never see it again and Capita wouldn't respond to any contact efforts.
If you're phoning, be prepared to be on hold for 2 hours, then be cut off.
Keep a wall handy to bang your head on.

This company advertises itself as “second to none”, tells those who look at their website that they are a “leading” (pensions management) provider, that their service is “AI and IT enabled”. All rubbish. Their communications are non-existent, they use “escalation” as a stalling tactic, their Civil Service pension portal is useless. They leave people without any income, and appear not to care. Any communication is all about how it isn’t their fault, and they are doing their best - not one ounce of empathy. They promise much and deliver little. So angry.

CAPITA AND MYCPS - AWFUL SERIVE.
THEY ARE TAXING ME ON A DWP BENEFIT INDUSTRIAL INJURIES WHICH IS NOT TAXABLE. FORMAL COMPLAINT RAISED ON 21/04/26, TO DATE THEY HAVE DONE ABSOLUTELY NOTHING. THEIR EMAIL ASKED ME QUESTIONS WHICH I HAVE ANSWERED. I CALLED THEM TODAY AND DESPITE ASKIING FOR THE COMPLAINT REFERENCE NO OR THE INTERNAL DISPUTE RESOLUTE REFERENCE NO SHE COULD NOT PROVIDE. SHE SAID CAPITA ARE IN THE BACK OFFICE AND AGAIN SHE COULD NOT EVEN SPEAK WITH THEM. RELENTLESS MALADMINISTRATION AND SERVICE FAILURES WITH BOTH. MY RATING GEVIN IS TOO GENEROUS!

No communication whatsoever. I deferred my pension until 2026 and now despite requesting a quotation in early 2026 I haven't even had an acknowledgement. As my pension was deferred I wasn't even informed in Nov 2025 that Capita had taken over the pension administration. The website is complete rubbish. Based on others experience I can't see me getting my pension until 2027!!

I am appalled and shocked at the fact they are withholding my late mother's pension details and won't tell me what they are as the executor thus unable to sort probate. Its tantamount to shocking to treat bereaved relatives like this. There is no customer services at all. I can probably just say goodbye to any arrears or involve a solicitor. There should be zero stars. Looks like I'll have to write to an ombudsman

Who in Government is talking to this company about this mess because whatever your saying ain't working 😠 no replies to my Emails since December.

I am appalled and disgusted by the actions and attitude of capita. I have been a civil servant for many years and now in partial retirement
At. the beginning of this year I applied for an additional pension contribution - because the Capital online form was corrupted I had no option back to send it by manual copy - despite sending it recorded delivery with proof of signature Capita were unable to confirm receipt and then after two months advised they could not find my application . I have spent multiplehours calling them stuck in endless waiting times - according to their CEO, - i undrrstand they were we’re supposed to drop down to 10 minutes maximum hold and today I waited an hour and 27 minutes before I could get through.
I’m still waiting for them to confirm they have received my additional pension contribution made six weeks ago - It was supposed to take a matter of weeks and it’s now taking months. When I phoned them today, I was no better informed and now subject to a further waiting game. I cannot believe the government is allowing a company to behave in such an incompetent way - having looked at other comments on here Capita chief executive should be held to Account for this incompetence. I sincerely hope that something will be done to expose the full truth behind Capitas disgraceful behaviour and the fact they are losing personal data including mine -a huge breach and concern. Meantime, I have no idea what has happened to my additional pension contribution and it is very worrying.

Live in the EU and can't get any detail on pay from Capita to submit tax return here. Barely any detail on my account, and my husband locked out of his. Messages not answered, phonecalls not responded to. It's a nightmare. Non submission risks penalties and is worrying as a foreign resident. There's a complaints process that looks like a joke, unweildy and lengthy. Why the heck is the UK gov doing nothing? Why did this lot known to be useless for years (thanks Private Eye), get the contract?