Caple Reviews 

Very helpful and responsive. I have an old Caple unit that has a broken hinge. A few minutes on the telephone, a few photographs sent and within minutes I was sent links to where I could source the parts and to an engineer who could carry out the work.

This level of response gives me great confidence in purchasing Caple units in the future.

The products great (I have an undercounter wine cooler) - lots of room, super quiet, looks great, but the after care is exemplary!

Emma in the customer service department managed an enquiry I had fantastically I cannot fault anything with my whole experience

Great customer service, arrived earlier than expected

I asked for help with a replacement tap lever and they sent two out within 48 hours. Great communication and delivered on what they promised

Nice integrated bin, but not as good as I hoped. Fitting was difficult, and bin handles are not great, and not really suited for liners

Emily in customer services has been first class in resolving the issues I have experienced. Prompt and reliable.
However, I am concerned that the same part has failed frequently over the period of the guarantee and that when the guarantee runs out if it fails again the tap will be unusable. There appears to be a manufacturing problem which they are not resolving.

I contacted Caple about a product that was in my new house.
Olivia in customer service was really helpful in identifying the product model from a photo and sent me the relevant manual as requested.
Very refreshing to come across such helpful and prompt service in this day and age.

I emailed the company and didn't wait long for a response. Polite helpful went out of there way to help. No questions asked I highly recommend this company outstanding amazing customer service. Thank you. Claire

Gas leak in wine cooler after 6 years. Costly repair from external company but this couldn't be guaranteed due to the nature of the product. If it leaks again I will have to buy a new Wine Cooler as no point spending money on it. Have been advised that this it is common for Caple fridges to need gas top ups. I will be buy Haier instead or Miele if I can afford it. Seams ridiculous that they can go wrong after only 6 years when previously had fridges for 15 years without issues.

Further to the response below from Caple. I did contact their customer service and was directed to a local company to arrange for it to be fixed. I was told they wouldn’t send an engineer to me as my appliance was out of warranty and had to pay for the repair myself. This cost £180. This is clearly an attempt to deflect blame. I didn’t expect them to fix it for me, it is a bit disingenuous for them to say they would have resolved the issue for me when we all know no companies would after 6 years. the purpose of the review is to make people aware of the quality and reliability of the product so you can make better choices.

A wonderful experience to do. I learnt so much about about the products and the advantages of each product. Jo and Craig were amazing, they were happy to answer anything we asked. Big up the Caple team!

Brilliant experience day . Learnt a lot and Jo cooked us a lovely lunch and brownies to take home .

The cooker extractor BUCH is fitted with LEDs. The packaging and information from Caple does not warn you that they are using extremely cold coloured LEDs. It was only when it was installed that we discovered that. They are absolutely awful. They ruin the look of our kitchen. Caple were unhelpful and said nothing can be done as the lights are not interchangeable. Very disappointed.

I wouldn’t recommend this company
I’ve had one of their Belfast sinks just under 2 years and it developed hairline cracks over 8 inches long in places and the glaze started coming off It in various areas, When I contacted their customer care, who I felt were very condescending. They requested images which I sent to them
To my amazement when they replied they forwarded my images back and the images looked like they had been touched up to make the crack wider and to look a lot worse than the ones I sent then they insinuated that I’d dropped something in the sink causing the cracks !!!! (their get out of gaol card)
I couldn’t believe it
After further e mails they finally agreed as a good will gesture!!!! (As if they were doing me a favour) to send another sink to the kitchen company but swerved the labour charges for removing their faulty sink and refitting another !!!!
That’s awful customer service on all levels in my book
The sink has finally been dispatched to the kitchen fitting company after 2 months after they agreed to send it in April, I had to chase them to get it delivered and they blamed it on the kitchen company.
Awful experience, awful customer care 😩😩

That’s absolute rubbish, so how do you explain all the other cracks far away from the waste….my images look to have been magnified to make them look a lot worse

Thank you for your prompt response, if only your responses were quicker dealing with my coffee machine, we might have been further forward!
While I appreciate that the machine is now being collected for inspection, I am extremely disappointed that this matter has still not been resolved after nearly 12 months of reporting the issue and attempting to have it rectified. The next thing you will be telling me is that it is out of warranty !!
If your specialist workshop confirms that the coffee machine is faulty, I would expect it to be replaced with a new unit rather than simply repaired. Given the length of time this issue has been ongoing, I believe an exchange would be a fair and reasonable resolution.
I have been patient throughout this process, but a fault that has persisted for almost a year should not still be unresolved. I would therefore appreciate confirmation of the next steps and what remedy will be offered should the machine be found to be defective.

I will however be getting in touch with my bank to request a charge back as my emails and these responses clearly show there us a problem with the goods so i can claim my money back and i will be contacting trading standards if this issue is not resolved within the next 14 days

Can I also reiterate that I have not been able to use the machine for nearly 12 months !

Well what can i say!
I visited the Caple studio in Leeds 23.06.2026
and I was blown away with the great showroom and the fantastic staff that were so welcoming and so very knowledgeable. They have all the products out on display and answered every single question I asked regarding them. I can certainly recommend you visit the Studio and see Lauren and the Team.
Thank you Kev Hands

Having issues with ice up the back of the fridge and warm at the base I'd called to get a service booked. Emily instead helped troubleshoot the fridge and suggested a fix at home after I'd already gone through a reset - could have just taken payment and booked an engineer but instead offered actual aftercare and assistance - great work!

Very quick delivery and item well protected. Won't be installed yet but the quality of the tap and the connector pack looks and feels really good.

We had a lovely experience day hosted by Jo and Ritchie. The day was incredibly well organised and we left feeling much more knowledgeable about the Caple products. Thank you.

Jo and richie were wonderful, well knowledgeable and really welcoming

I don't often leave reviews but when you get the occasion to experience this level of excellent service its worthy of spending the time on it. I recently bought a tap and for whatever reason when it was installed we noticed the switch on it was missing. Cue a panicked email to the company to see if we needed to get a whole new one because the plumber was onsite and it had taken us an age to get an actual real life plumber to come in the first place. Amy Parsons emailed me back almost immediately to say not to worry, they would arrange to send just the tap head (which I could swap out myself) and no need for a complete new one! It arrived within the promised timeframe and we literally couldn't be more delighted with the quality and look of the tap (I know, I get a bit excited about these things, what can I say). Anyway, thank you SO much Amy and thank you Caple for being one of the few remaining companies who remember what putting the customer first actually means.