Caple Reviews 2.144

Had a slight issue with a Caple single leaver tap which was supplied and fitted by a third party during a full kitchen refurbishment. After providing receipts I was promptly sent a replacement spout which unfortunately didn't solve the issue.

After getting back in touch with Caple customer service rep Gill she promptly sent out a new full replacement like for like tap, couldn't ask for a better after sales support.

Thank you

Jo did a really good and informative tour and was full of knowledge on everything. Ran over all the appliances and overall a great experience.

Olivia Wright from the spares department helped me source the very unique piece I needed to finish a tricky job! Thanks Olivia!!

Emily Walsh was outstanding! She helped me with my current product issues. Absolutely great customer service all round.

I had a customer who had ruined her waste kit due to using washing powder in it.
I was given the correct code and price to advise the customer of how much it would cost to replace.
Olivia Wright sorted out the delivery for me and was able to get it delivered within a couple of days which is much appreciated.

great experience form start to finish, welcoming and full of knowledge and the food was amazing.

From my initial enquiry on 17/4/26 regarding the availability of replacement parts for my kitchen tap through to my placing of an order for a replacement tap on 22/4/26, Hannah Cope provided excellent and prompt service, providing relevant details of products and information.

A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah really went the extra mile to ensure our purchases were compatible with each other. Really great experience all around.

Very quick delivery

As a local firm in Bristol, accessing support services has been a breeze, on 2 occasions I have had to use Caple support and communication has been very easy to organise and quick to respond. Very impressed with the company.

Always lovely to speak to Willow, Emma and Louise when having queries about our orders at Caple. They are always happy to help and resolve any queries quickly.

The customer service from this company is exceptional. Nothing appears to be an issue. My recent experience with Chan was first class. Well done you are a credit to the company!

I had a small issue with a part needing replaced.I found customer service from Olivia Wright to be very good regarding communication and solving the issue . I will return to this company in the future

Hannah Cope was extremely helpful.

The grease filter I needed is no longer available, however Hannah emailed me instructions on cleaning.

I have had to replace like for like as no other distributor does the integrated tall freezer, when buying it on line at no point was it mentioned that I would have to pay even more for it to be installed and the old one taken away, I think spending that amount on a new freezer , that extra cost should have been mentioned

Contacted Caple Customer Service by email to inform them of a developing fault with the top basket of our dishwasher and received a prompt reply from Chan.
We provided some pictures of the fault and Caple promptly couriered a new replacement basket to us.
Whole episode dealt with in four days.
Very happy with the attention provided by Chan.

Jo was fantastic and very knowledgeable about all things Caple . Very enjoyable experience

Had the loveliest experience day looking at the great products & with amazing food

Hannah was very professional and answered all my questions in regards to replacing my Caple waste disposal comparability.