Caple Reviews 

I had to replace both trays in our Caple dishwasher.Aaron was brilliant and responded immediately to my e-mail. He dispatched 2 brand new trays and they arrived the next day. Outstanding service, thank you

We could not use our extractor fan and expected it wouid take ages to sort but unbelievably Emily from Caple got it sorted within a day! As I am disabled the prompt service was more than just appreciated! Definitely five star service!

Had a problem with kitchen tap lever with the rubber internal washer herniating and affecting lever movement by getting stuck. This first occurred within 2 yrs of purchase and Caple quickly sent replacement levers. It happened again 12 months later and the response was very prompt; new levers arrived within 2 days. Can't fault response but a little worried over quality if this can happen twice within 3 yrs! Nonetheless, Oliver dealt with the problem efficiently and very promptly.

I would like to thank Olivia Wright from Caple Sales Office for her prompt responses to my email enquiries concerning spare parts for our kitchen taps. She answered my questions about the parts I needed when I had not been able to find answers from the website. The main issue was about components which I had damaged when removing the tap handles in preparation for fitting new valve cartridges. Replacement required new tap handles. She kindly pointed this out and ordered a servicing accessory kit and new handles for me. I simply had to call accounts to pay. The parts arrived by post the next day. Thank you Olivia for excellent service and thank you Caple for a very good product.

Willow is a star.

She is very helpful. My query was dealt with straight away which made my job easier.
I would definitely recommend Caple and their staff.

I needed to order some cooker hood filters. The online process was very easy as it directed me clearly to the filter I wanted. I then received a phone call to arrange delivery, which was a very nice touch. I was able to explain how delivery could be managed if I was out. Delivery was very speedy.

Aaron was a great person, gave me so much help in ordering a door , great member of staff

Had an issue with my Caple boiling tap. Called customer service and explained the problem and they diagnosed the faulty part and sent me out a free of charge replacement the next day.

This service is some of the best I have ever experienced and I would highly recommend Caple for all kitchen appliances and other parts.

Special thanks to Chan Singh for fantastic communication and assistance

Quick and efficient service. Easy peasy.

Ordering was easy and the goods arrived on the day and between the times given. The only drawback is that on looking for a liner for the sink I noticed the sink I had just purchased cheaper on another site. How can another site sell your goods at a cheaper price. I will be more vigilant in future.

My enquiry was dealt with efficiently and extremely quickly by Hannah. I don't remember having enquiries to other companies dealt with as quickly as Hannah did. I was able to solve my problem with Hannah's help. Hannah is an excellent ambassador for Caple.

We purchased an under counter wine cooler as part of our kitchen upgrade in 2016. I contacted Caple as it doesn't seem to be cooling properly and Chan Singh got back to me straight away with the contact details for a local engineer. Brilliant service.

Great service from Caple and Olivia Wright is always so helpful, if their delivery service provided by BJS Home Delivery was as good, then this would be a perfect company to deal with.

Having moved 18 months ago we find we need to replace our Caple fridge freezer but were concerned to ascertain the current direct replacement. Emailed Tuesday evening, first thing Wednesday a very clear helpful response from Chelsea. A1 customer service.

Had an email exchange with WIllow in which she pointed me in the right direction of a spare part I need. Much appreciated!

Painless and very quick transaction. Quality service and products . Also, cheaper buying direct from Caple than other suppliers. . ( Charcoal filters for kitchen extraction unit)

An easy company to deal with, made contact regarding a broken oven which is just over 2 years old. No fuss made, explained problem and offered to cover as a gesture of goodwill with an appointment made straightaway all within an hour of making contact. Simple, effortless with spot on customer service. Thank you

AVOID .Very poor fridge / freezers that don’t last and shocking customer service .In April 2024 we purchased a new kitchen . All our appliances we chose were Neff as a reputable premium brand that we know however we were advised a fridge / freezer wasn’t available by them and they advised us to purchase a Caple one . Although we were hesitant as we have never heard of this brand and usually like to go for well known trusted ones we went with it .
We returned from holiday August 2026to find the fridge had frozen inside and some cans had exploded making a terrible mess and ruining all the contents resulting in us having to throw everything away . We contacted the company who informed it was now out of warranty so would have to pay for an engineer £179. The engineer attended and then we had to wait another 9 days for the parts . Engineer fitted new parts but still same issue and all contents frozen again and fridge unusable . Our previous fridges have lasted over 10 years and never had this problem with other brands.

Had a Caple in built oven for three years and we have got to change this oven as fan in oven jams tripping electricity. Glass door gets red hot and is dangerous. Told by by supplier ( Leeks ) that this make was top of the range make ?

I recently purchased an ex-show home and discovered the built-in Caple wine cooler had a system issue from sitting idle. I contacted Caple Care and spoke with Emily, who was incredibly helpful. After providing my solicitor's completion email as proof of purchase, Caple fully honored the 2-year warranty. Instead of just repairing the older 2021 model, they arranged a completely free exchange for a brand-new, upgraded unit, including full delivery and installation. Exceptional customer care from a premium brand—highly recommended!