Bought a wine cooler at a very good price on their website. Super fast delivery. Great customer service. There was a dent on a replacement handle and they replaced it for free. We had a question on so... Toon meer
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Lees wat reviewers zeggen
I needed to remove the H&C chrome plastic tap inserts to tighten the tap handle screws and in spite of trying to remove them very carefully with tape covered pliers, I damaged them. I emailed the Capl... Toon meer
We needed a replacement panel for our oven which had to come from the manufacturer which caused a delay. Oliver was extremely helpful and kept us informed, replying quickly to our queries. When were l... Toon meer
Bedrijf heeft geantwoord
Tap cartridges were a great kit and were sent speedily. Not five stars as the kit cost £12:99 and postage was £9:99 - very expensive delivery for a small item! Standard postage could or should be revi... Toon meer
Bedrijfsgegevens
Over Caple
Geschreven door het bedrijf
Caple is a UK-based, independent kitchen appliance, sink, tap and wine cabinet brand, established in 1997. We design and supply appliances, sinks and taps for modern kitchens, combining practical functionality, thoughtful design and reliable performance. We work with kitchen retailers, designers, developers and homeowners across the UK and internationally. Our products are available through our network of kitchen and appliance retailers, as well as directly through the Caple website.
At Caple, we focus on:
- Product quality – developing products with practical features, considered design and dependable performance.
- Choice – offering a broad range of appliances, sinks, taps and kitchen styles across different styles, sizes and specifications.
- Customer service – providing support before, during and after purchase through our customer service and sales teams.
- Expert knowledge – working closely with kitchen retailers, designers and industry professionals who understand the needs of modern kitchens.
- Innovation and design – continually developing our range to reflect changing kitchen trends, technologies and customer requirements.
We value customer feedback and use reviews to help us understand what we are doing well and where we can improve. Whether you are looking for a kitchen appliance, wine cabinet, sink, tap or kitchen accessory, our aim is to provide quality products, helpful service and support throughout your Caple experience.
Contactgegevens
Fourth Way, BS11, Bristol, Verenigd Koninkrijk
- 01179381900
- sales@caple.co.uk
- caple.co.uk
Have you seen us on TV?
4,6
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They’ll loose your return and pocket your money
Firstly they send me the wrong parts, then when I returned the two shelves they sent me in error, they decided to only refund the one. Very bad customer service and a terrible company. Don’t order from them because if you need a return they ‘loose’ the part and pocket your money!
22 september 2026
Review zonder uitnodiging
Antwoord van Caple
Hi, thank you for getting in touch, we're sorry to hear about this it sounds very frustrating. I have investigated this further for you.
I can see that we sent out replacement parts based no the information you provided to us, however only 1 of the items was returned.
We then supplied the correct parts to solve the issue free of charge as a gesture of good will. If you would like to call us on 0117 938 1900, a member of our Service Team team will be happy to discuss this further with you! Caple
Ian Garven: a credit to Caple!
I’ve had a fantastic experience working with Caple/Maurice Lay Distributors, and in particular with Ian Garvin, our Business Development Manager.
Ian has been absolutely brilliant and has helped me out with numerous queries and problems. He’s always approachable, knowledgeable and willing to go the extra mile to get things sorted, which makes such a difference when you’re dealing with things day-to-day in the showroom.
The level of support Ian provides is genuinely excellent, and it’s great knowing there’s always someone reliable at the other end of the phone when you need help.
A real credit to the company and thoroughly deserving of five stars. Thank you, Ian!
22 september 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for such a fantastic review Sophie! It's wonderful to hear how much of a difference Ian's support has made and that he's always there to help when you need him. We'll make sure your lovely feedback reaches Ian, who we're sure will really appreciate your kind words. Thank you for your continued support!
Olivia was extremely helpful and…
Olivia was extremely helpful and provided excellent customer service throughout
25 augustus 2026
Antwoord van Caple
Thank you so much for the 5 star review! We're glad to hear Olivia was so helpful and provided excellent customer service. Please let us know if there is anything else we can help you with. Caple
I was pleased i could still buy a…
I was pleased i could still buy a identical replacement microwave as the kitchen arrangement would be expensive to change.
13 september 2026
Antwoord van Caple
Thank you for your lovely feedback David! We're pleased you were able to find an identical replacement microwave and avoid making costly changes to your kitchen. We really appreciate you choosing Caple again!
Antwoord van Caple
That is great news, thanks for the 5 star review David!
refreshing to find a company …
How refreshing to find a company that cares about customer service.From the moment I rang and spoke to a person who had great product knowledge quickly establishing the parts I needed and then to send them under warranty without a quibble. Definitely recommend Capel
17 september 2026
Review zonder uitnodiging
Antwoord van Caple
Hi Josephine, thank you so much for the 5 star review! We're glad to hear you had such a positive experience with our colleagues. Please let us know if there is anything else we can help you with. Caple
Value for money and swift delivery for…
Value for money and swift delivery for spares. Couldn't ask for more.
9 september 2026
Antwoord van Caple
Just what we like to hear! Thanks for the 5 star review David!
Very helpful Arron was on hand to help…
Very helpful Arron was on hand to help with the issue immediately would use again.
16 september 2026
Review zonder uitnodiging
Antwoord van Caple
Hi Simon, thanks so much for the 5 star review. We're glad to hear Aaron was able to help you, we'll pass on your kind words. Caple
Caple Di 482 - Rust deposits after 2 and a half years
After regular use for just over 30 months, this dishwasher has unfortunately failed completely. We started noticing rust deposits on our stainless steel cookware and cutlery, and upon investigation, found two major design flaws:The coating on both internal racks failed and eroded in multiple places, exposing the bare metal underneath to rust.The silicone sealant inside the inner casing failed, causing the underlying metal joins of the machine itself to rust.Despite contacting Caple customer support, they were unable to provide an economic solution to repair or replace these parts. For an appliance to suffer this level of structural corrosion after only 2.5 years is unacceptable. Because it is no longer cost-effective to repair, we have been forced to replace it entirely with a dishwasher from a different manufacturer. I would highly recommend looking at alternative brands if you expect any longevity from your kitchen appliances.
15 september 2025
Review zonder uitnodiging
Antwoord van Caple
We're really sorry to hear about your experience with your dishwasher and understand how disappointing this must have been. When you contacted us, I understand our Customer Care team requested some photographs so we could better understand the issue. Unfortunately, we didn't hear back, but we would have been very happy to look into this further. We appreciate you sharing your feedback with us. Caple
Wrong item ordered
I ordered the wrong cleaning product. I actually had no idea what I should have ordered. I emailed the company asking if I could return it. I immediately got a reply advising me what to. The young lady, Olivia, sent me several emails helping me with my issue. Very polite, friendly and knowledgeable. I couldn't have asked for a better service.
11 september 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for such a lovely review Julie! We're so pleased Olivia was able to guide you through the process and help resolve your issue so quickly. It's great to hear you found her friendly, polite and knowledgeable. We'll make sure your feedback reaches her.
Poor quality and Inefficient, inexperienced repair…
Inefficient and inexperienced repair engineers. Managed to damage our freezer whilst repairing it but gave a different story to his office. We switched 2 weeks for engineer to com, a further 2 weeks for parts to be ordered then a further 2 weeks to fit them then a further 2 weeks as they couldn’t be footed as he didn’t give us correct information. After 2 months without a freezer it couldn’t be repaired and we have to buy a new one. Needless to say it won’t be Caple - it only lasted just over 4 years from new.
14 september 2026
Review zonder uitnodiging
Antwoord van Caple
Hi Christine, we're sorry to hear about your experience and completely understand how frustrating it must have been to be without a freezer for so long. Unfortunately, the appliance developed a further fault during the repair which meant it could not be repaired. We appreciate how disappointing this must have been, and we're sorry we couldn't provide the outcome you were hoping for. Caple
Avel tap kit
Excellent product exactly what I needed to fix the Caple Avel tap. Great price for the kit - delivery a bit pricey but it arrived with 36 hours. An 'exploded' drawing of where the parts go on the spout would be helpful to some buyers.
7 september 2026
Antwoord van Caple
Thank you for your great feedback! We're pleased to hear the kit was exactly what you needed and that it arrived so quickly. We also appreciate your helpful suggestion regarding an exploded drawing - we'll pass this on to our product team for consideration. Thank you for choosing Caple!
Great price/delivery and packaged very…
Great price/delivery and packaged very securely.
4 september 2026
Antwoord van Caple
Thats great, thanks for letting us know and for the 5 star review! Caple
Fast delivery
6 september 2026
Antwoord van Caple
Thats great to hear, please let us know if there is anything else we can help you with. Caple
Completely restored faith in customer service
Ordered spare parts for a kitchen tap and then had a lovely phone call from Hannah to arrange delivery for the next day. It reminded me of what customer service used to be like when companies really cared about you. Overall a great experience. Thank you to Hannah.
2 september 2026
Antwoord van Caple
Thank you for such a lovely review Ellie! It's wonderful to hear that Hannah made the whole process so easy and that her personal touch made such a positive impression. We'll make sure she sees your kind words. Caple
Antwoord van Caple
Hi Michael, thanks for the review! We really appreciate it, please let us know if there is anything else we can help you with. Caple
Went over for the customer experience…
Went over for the customer experience in the showroom, Jo & Ritchie were fantastic hosts. The products on display are quality and caters for all tastes. Brilliant experience I'd highly recommend their products and service.
10 september 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your fantastic review! We're delighted you enjoyed your Customer Experience Day! It's wonderful to hear you were impressed with the quality and variety of our products, and we're so pleased you'd recommend Caple. We'll share your lovely feedback with Jo and Ritchie.
Willow was very helpful and my order…
Willow was very helpful and my order was dealt will very quickly and efficiently. Thank you :) Great customer service.
10 september 2026
Review zonder uitnodiging
Antwoord van Caple
Hi Jo, thank you for the 5 star review, we really appreciate it. Please let us know if there is anything else we can help you with. Caple
Ordering process was very straight…
Ordering process was very straight forward and staff member Olivia Wright helped me very much with my order which required an additional part.
thank you
9 september 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your lovely review! We're delighted you found the ordering process straightforward and that Olivia was able to help with the additional part you needed. We'll be sure to pass on your kind words to her!
Excellent service at Caple by Olivia…
Excellent service at Caple by Olivia Wright. Thank you.
9 september 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you so much for the 5 star review! We'll be sure to let Olivia know! Caple
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