Caple Reviews 

The agent was so helpful, kind and patient, and certainly solved my problem. She was excellent and terribly sweet.

Olivia Wright was very helpful and efficient regarding an order we had just placed. The order was a small one and attracted a small order charge - a cost we weren't expecting and could not pass on to our client. She very kindly added the item to an existing order. Thank you Olivia. Excellent service.

Useless coffee machine don’t waste your money and time with them go buy Bosch or something it’s more better. I’m wasted my time 1-2 hours to open this machine and after that.l closing it self. So ugly. The engineer doesn’t have brain to put on off button in screen you need to take out the machine and press button from on off from back the machine

Please don’t make more coffee machine guys if you doesn’t understand the people

Kayleigh at customer services is excellent. Prompt replies to my problem of a broken freezer flap ( my fault !)..after an incorrect part sent a new one has been ordered for me...Great service

Had a problem with my dryer. Couldn't fine the guarantee registration. Rang customer care. Spoke to Oliver who sorted it out straight away. No questions asked. Engineer arrived as arranged and fixed it very quickly. Can't praise the service and Oliver enough. No waiting for hours listening to music. answered right away. Would give it 6 stars

Very prompt and helpful Customer Service. Reliable product quality and delivery. Will purchase again. Thanks

Very disappointed with Caple wike fridge. Bought the dual temp unit. Not a cheap product. After 2 years the display stopped working properly. After 6 years the fridge just turned off. No power. Used repair company recommended by Caple. They tried their best. Ordered part from caple which didnt work and cant get the right part from caple. Fridge a write off and incurred repair costs on top. Will find a better german brand to replace. Never again Caple

I recently purchased a Caple Sense oven and a multi-purpose microwave steam oven on a great deal for my new kitchen. However, following installation, the multi-oven wouldn't operate and kept tripping the consumer unit.
​Oliver at Caple was extremely helpful and quickly arranged for local engineers to attend. They arrived a couple of days later and identified a fault in the steam component. Although the engineers initially planned to replace the part, Oliver contacted me shortly after to let me know that Caple would be issuing a full replacement appliance instead. The new unit arrived the following week and was installed by a second team of engineers.
​Unfortunately, during the installation
the fascia of the main oven directly below was accidentally damaged. To their credit, the engineers took full responsibility and reported it immediately. I also contacted Oliver at Caple, who took prompt action and within 48 hours, a new fascia panel was delivered and an appointment was scheduled for installation.
​While the initial unit fault and minor installation hiccup were disappointing, I was thoroughly impressed by Caple’s customer service throughout the process. Every issue was handled promptly and professionally. I can now look forward to using my new appliances, which look sleek and contemporary and offers a fantastic range of cooking options.
Oliver definitely scored 5 stars but due to the other aspects, I have scored an overall 4 stars.

Found exactly the extractor I was hoping for but rang Caple to ask a few questions. Absolutely delighted to speak to someone who knew exactly what I needed to know in the most humorous and friendly fashion.
Very pleased and can't wait for my plumber to put the thing up on the wall.
Thank you very much!

Excellent quality kitchen and customer service especially Willow from the sales team 😊 highly recommend !
Extended warrenty - peace of mind

A very good asset to our kitchen slimline fit means space is not restricted dishes come out sparkling clean very efficient and easy to use

Perfect photo, description, order confirmation, packaging and delivery

Easy to use ordering online quick delivery with confirmation email

Firstly they send me the wrong parts, then when I returned the two shelves they sent me in error, they decided to only refund the one. Very bad customer service and a terrible company. Don’t order from them because if you need a return they ‘loose’ the part and pocket your money!

I’ve had a fantastic experience working with Caple/Maurice Lay Distributors, and in particular with Ian Garvin, our Business Development Manager.

Ian has been absolutely brilliant and has helped me out with numerous queries and problems. He’s always approachable, knowledgeable and willing to go the extra mile to get things sorted, which makes such a difference when you’re dealing with things day-to-day in the showroom.

The level of support Ian provides is genuinely excellent, and it’s great knowing there’s always someone reliable at the other end of the phone when you need help.

A real credit to the company and thoroughly deserving of five stars. Thank you, Ian!

Olivia was extremely helpful and provided excellent customer service throughout

I was pleased i could still buy a identical replacement microwave as the kitchen arrangement would be expensive to change.

Good price, great quality and fast delivery.

How refreshing to find a company that cares about customer service.From the moment I rang and spoke to a person who had great product knowledge quickly establishing the parts I needed and then to send them under warranty without a quibble. Definitely recommend Capel

Value for money and swift delivery for spares. Couldn't ask for more.