Bought a wine cooler at a very good price on their website. Super fast delivery. Great customer service. There was a dent on a replacement handle and they replaced it for free. We had a question on so... Toon meer
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Lees wat reviewers zeggen
I needed to remove the H&C chrome plastic tap inserts to tighten the tap handle screws and in spite of trying to remove them very carefully with tape covered pliers, I damaged them. I emailed the Capl... Toon meer
We needed a replacement panel for our oven which had to come from the manufacturer which caused a delay. Oliver was extremely helpful and kept us informed, replying quickly to our queries. When were l... Toon meer
Bedrijf heeft geantwoord
Tap cartridges were a great kit and were sent speedily. Not five stars as the kit cost £12:99 and postage was £9:99 - very expensive delivery for a small item! Standard postage could or should be revi... Toon meer
Bedrijfsgegevens
Over Caple
Geschreven door het bedrijf
Caple is a UK-based, independent kitchen appliance, sink, tap and wine cabinet brand, established in 1997. We design and supply appliances, sinks and taps for modern kitchens, combining practical functionality, thoughtful design and reliable performance. We work with kitchen retailers, designers, developers and homeowners across the UK and internationally. Our products are available through our network of kitchen and appliance retailers, as well as directly through the Caple website.
At Caple, we focus on:
- Product quality – developing products with practical features, considered design and dependable performance.
- Choice – offering a broad range of appliances, sinks, taps and kitchen styles across different styles, sizes and specifications.
- Customer service – providing support before, during and after purchase through our customer service and sales teams.
- Expert knowledge – working closely with kitchen retailers, designers and industry professionals who understand the needs of modern kitchens.
- Innovation and design – continually developing our range to reflect changing kitchen trends, technologies and customer requirements.
We value customer feedback and use reviews to help us understand what we are doing well and where we can improve. Whether you are looking for a kitchen appliance, wine cabinet, sink, tap or kitchen accessory, our aim is to provide quality products, helpful service and support throughout your Caple experience.
Contactgegevens
Fourth Way, BS11, Bristol, Verenigd Koninkrijk
- 01179381900
- sales@caple.co.uk
- caple.co.uk
Have you seen us on TV?
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Issue with my hot tap boiler
Issue with my hot tap boiler. Caple were ver responsive to provide an alternative fitting and send out an engineer to replace the item.
Great service!
27 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
So glad we were able to help Liam, we really appreciate the 5 star review.
Hannah - customer service star
Hannah. So helpful, patient and prompt with her customer service. Few minor hiccups with order and changing our minds due to ordering wrong items.
Bathroom units, bath, shower etc all of a high standard. Very happy with overall service .
Highly recommend .
15 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thanks for the 5 star review Jayne, we really appreciate it and will pass on your kind words to Hannah. Caple
I contacted Caple customer service to…enquire about a replacement freezer door
I contacted Caple customer service to enquire about a new compartment door for our new freezer. I spoke to Aaron and he was extremely helpful and within minutes he could tell me he was posting a replacement free of charge. Fantastic service and I wouldn`t have a problem in recommending this company. Also I have learnt to shut the compartment door before the freezer door.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Hi David, we're so glad to hear Aaron was able to assist you with a new compartment door for your freezer! Please let us know if there is anything else we can help you with. Caple
Olivia
Olivia was hugely helpful and helped me deal with my issue to great effect.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Hi Amy, we're so glad to hear Olivia was able to help you! Please let us know if there is anything else we can help you with. Caple
Really helpful
Really helpful, efficient and courteous service, from Hannah Cope, when helping me sort out my extended warranty. Thank you Hannah - you are a credit to your company.
23 juli 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your wonderful review! We're delighted Hannah could help with your extended warranty and provide such helpful and efficient service. We'll be sure to pass on your kind words to her!
Great Service from Olivia H
Great Service from Olivia H. She responded promptly to a query about a replacement sink drain so that i could identify and order the correct one,
26 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your lovely review! We're delighted Olivia could quickly help you identify the correct replacement sink drain. We'll be sure to pass on your kind feedback to her!
Helpful staff.
19 augustus 2026
Antwoord van Caple
Thanks for letting us know Richard, really appreciate it. Caple
Super experience with Caple customer…
Super experience with Caple customer support. Had a tail cable start leaking slightly after warranty expiry and they still replaced it for me - arriving next day. Fast response to my emails - wish all customer service was like this
21 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your fantastic review! We're delighted our Customer Service team could help with your tap and arrange a replacement, even after the warranty had expired. It's great to hear you were pleased with the speedy response and next-day delivery. We'll be sure to pass on your kind words to the team!
Purchase arrived damaged I managed to…
Purchase arrived damaged I managed to adjust fitting the appliance to hide the damage
18 augustus 2026
Antwoord van Caple
Hi Alex, thank you for getting in touch. We're really sorry to hear the item you ordered arrived damaged. This is not the standards we wish to uphold.
If you could please send some images of the damage to sales@caple.co.uk with your name and order number included, we will be able to look into this for you and offer some options to help resolve this.
I contacted the Service Team by email
I contacted the Service Team by email. Aaron O’Brien responded quickly and helpfully suggested how he could help with the problem concerning my dishwasher.
After a few more emails and photos with information to Aaron, I was offered two new dishwasher shelves to replace the two faulty ones.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your lovely review! We're delighted Aaron was able to help identify the issue with your dishwasher shelves and arrange replacements for you. It's great to hear he was so quick and helpful throughout the process. We'll be sure to pass on your kind words to him!
Great customer service
Great customer service. Olivia dealt with my issue straightaway. Not only efficient but extremely polite & friendly as well!
25 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your wonderful review! We're delighted Olivia was able to resolve your issue so quickly and provide such friendly and efficient service. We'll be sure to pass on your kind words to her!
Wrong waste for a sink and a half
Wrong waste for a sink and a half. Supplied two overflow wastes.
18 augustus 2026
Antwoord van Caple
Hi David, thank you for getting in touch. We're sorry to hear the wrong waste was supplied to you.
In order to assist you with this please can you contact our Customer Care team on 0117 938 1900, with your order details so we can look into this further and see how we can help.
Always extremely helpful
Always extremely helpful, friendly and efficient.
Special mention Willow who constantly helps out whenever we have a query or an urgent order.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your fantastic feedback! We're delighted to hear you find the team helpful and efficient. We'll be sure to pass your special mention on to Willow. We really appreciate your continued support!
Professional and responsive
Very quick response to my query and the appliance repair company they recommended were brilliant too.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your lovely review, Lynne! We're delighted we could respond quickly to your query and that you were also impressed with the repair company we recommended. We really appreciate your feedback!
Was quickly given advice on which part…
Was quickly given advice on which part was needed and how to get hold of it (by Olivia)
14 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your review! We're delighted Olivia could quickly identify the part you needed and point you in the right direction. We really appreciate your feedback!
Caple product was first to appear on…
Caple product was first to appear on search.
Website and product was clearly set and easy to navigate, easy to order.
14 augustus 2026
Antwoord van Caple
Thank you for your lovely feedback! We're delighted you found our website easy to use and the ordering process straightforward. We really appreciate you choosing Caple!
Top notch after care from Caple and…
Top notch after care from Caple and Oliver Ellis at their distributor.
Tap was supplied from the builders' merchant in early 2023. Nearly 4 years later and within minutes of explaining the glitch with the tap, a replacement part was dispatched the same day, a Tuesday, and arrived on Thursday.
A real joy to come across accessible support, with no fuss and great service. Very impressive. Thank you.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your fantastic review! We're delighted Oliver was able to quickly identify the issue and arrange for the replacement part to be dispatched the same day. It's great to hear you were so impressed with the service and found the process straightforward. We'll be sure to pass on your kind words to Oliver!
Experience day
A brilliant Experience day at the Bristol showroom. Excellent showroom with a wide range of products displayed. The caple team are very knowledgeable and the service was exceptional.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Hi Nick, we're so glad to hear you enjoyed the Experience Day - the products are great aren't they! Please come again or let us know if there is anything else we can help you with. Caple
A fantastic discovery day with Jo and…
A fantastic discovery day with Jo and Fiona, showcasing their product range. A really informative day learning about the Caple range and tasting food cooked using the various cooking technologies. Thank you 🙏
20 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Sounds like a great day, thanks for joining us Wayne! We'll be sure to pass on your kind words to Jo and Fiona. Caple
Antwoord van Caple
Great news, thanks for the 5 star review David!
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