Bought a wine cooler at a very good price on their website. Super fast delivery. Great customer service. There was a dent on a replacement handle and they replaced it for free. We had a question on so... Toon meer
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Lees wat reviewers zeggen
I needed to remove the H&C chrome plastic tap inserts to tighten the tap handle screws and in spite of trying to remove them very carefully with tape covered pliers, I damaged them. I emailed the Capl... Toon meer
We needed a replacement panel for our oven which had to come from the manufacturer which caused a delay. Oliver was extremely helpful and kept us informed, replying quickly to our queries. When were l... Toon meer
Bedrijf heeft geantwoord
Tap cartridges were a great kit and were sent speedily. Not five stars as the kit cost £12:99 and postage was £9:99 - very expensive delivery for a small item! Standard postage could or should be revi... Toon meer
Bedrijfsgegevens
Over Caple
Geschreven door het bedrijf
Caple is a UK-based, independent kitchen appliance, sink, tap and wine cabinet brand, established in 1997. We design and supply appliances, sinks and taps for modern kitchens, combining practical functionality, thoughtful design and reliable performance. We work with kitchen retailers, designers, developers and homeowners across the UK and internationally. Our products are available through our network of kitchen and appliance retailers, as well as directly through the Caple website.
At Caple, we focus on:
- Product quality – developing products with practical features, considered design and dependable performance.
- Choice – offering a broad range of appliances, sinks, taps and kitchen styles across different styles, sizes and specifications.
- Customer service – providing support before, during and after purchase through our customer service and sales teams.
- Expert knowledge – working closely with kitchen retailers, designers and industry professionals who understand the needs of modern kitchens.
- Innovation and design – continually developing our range to reflect changing kitchen trends, technologies and customer requirements.
We value customer feedback and use reviews to help us understand what we are doing well and where we can improve. Whether you are looking for a kitchen appliance, wine cabinet, sink, tap or kitchen accessory, our aim is to provide quality products, helpful service and support throughout your Caple experience.
Contactgegevens
Fourth Way, BS11, Bristol, Verenigd Koninkrijk
- 01179381900
- sales@caple.co.uk
- caple.co.uk
Have you seen us on TV?
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Advice given by customer service was…
Advice given by customer service was very helpful.
10 augustus 2026
Antwoord van Caple
Fantastic! Thanks for the review, we're glad to hear our service team were helpful. Caple
Caple Service Support
Have contacted Caple as my hot tap boiler is leaking. So far the service desk have been very helpful & responsive with Chan providing prompt replies and arranging for a service engineer to visit to hopefully resolve the leak.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thanks for the 5 star review Beth! We're so glad to hear that Chan was able to help you. Please let us know if there is anything else we can help you with. Caple
World Class customer service from Emily…
World Class customer service from Emily at Caple sent enquiry through on Sunday instant reply on Monday UAE 🇦🇪 seven star service ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️ keep up the good work don’t change a single thing 👌🌷
17 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thanks so much for the 7 star review Jeff!! This means alot and we'll be sure to pass on your kind words to Emily. Please let us know if there is anything else we can help you with. Caple
Knowledgeable fast efficient service.
31 juli 2026
Antwoord van Caple
Just what we like to hear! Thank you for the 5 star review, that means alot! Caple
Good delivery experience
Ordering was straightforward. Delivery date was kept to. Phone calls to confirm date. Jack the driver was very helpful.
29 juli 2026
Antwoord van Caple
Thats great news, thanks for the positive feedback Jeff! Caple
Great training day at Caple in Bristol
Great training day at Caple in Bristol. Lots of information and now know that they are top quality products.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thanks so much for your lovely review Dean! We’re really pleased you enjoyed the training day and got a great insight into the quality of Caple products. 😊
Caple Experience Day
Brilliant and knowledgeable team, able to provide a solution no matter what the requirements. Great customer service and extensive range of high quality products
13 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you so much for your fantastic review! We’re delighted to hear you had such a positive experience with our team!
Great day at CAPLE
Great day at CAPLE, learned an awful lot about the appliances and had some amazing lunch cooked on the product.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thanks so much for your lovely review! We’re glad you enjoyed the training, learned lots about our appliances, and, of course, the all-important lunch!
Promt reply and resolution by Aaron
Aaron O'Brien picked up an email which was sent to a colleague who was on holiday. He responded quickly and outlined how he had solved our issue.
Thanks Aaron.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thanks so much for your lovely review Mike :) We’re delighted Aaron was able to step in and keep things moving! We’ll be sure to pass on your thanks!
Incredible customer service.
We had a tap head go defective and the company the did our kitchen has gone bust. So I was a bit worried... But I managed to find the order number of the tap and emailed Caple.
Anyway, Oliver sorted the issue under warrenty and has sent out the replacement part.
Unbelievable customer service. In a world where I'm so used to fighting to get things done, Oliver and Caple sorted it out in just a few easy emails. Incredible support. Fair play to them.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you so much for such a fantastic review Mike! We’re really pleased Oliver could make the process quick and easy for you and get your tap sorted.
Excellent service.
Excellent service.kept informed of every stage of the order which arrived next day
5 augustus 2026
Antwoord van Caple
Thank you for your lovely review David! We’re so pleased you were happy and that your order arrived safely the next day. Caple
I contacted Caple about my problem with my kitchen tap
I contacted Caple about my problem with my kitchen tap, sent pictures to Oliver, who reviewed them and agreed with me. New kitchen tap being sent. Cannot fault the quick and satisfying service provided. Well done and thank you Oliver.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you so much for your lovely review! We’re delighted Oliver could resolve the issue quickly and provide a satisfying solution. We’ll be sure to pass on your thanks!
Excellent customer service and…
Excellent customer service and management of difficulties . Highly recommend Chan Singh who deal with this swiftly following difficulties with another advisor . Very much appreciate thank you
12 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Hi Kirstie, thank you so much for your lovely review! We’re delighted Chan was able to step in and resolve things quickly. Caple
Great company with great appliances
Great company with great appliances.
Amy was fantastic arranging my delivery and was really helpful with the delivery schedule so I would be home.
Driver was really courteous and a really nice guy.
I’ve known Caple and have used them before and there int a reason o know off why I wouldn’t use them again.
First class all around.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your great review. We're delighted to hear Amy was able to help arrange your delivery and make sure the timings worked for you. We really appreciate your continued support and look forward to helping you again in the future!
The first person we contacted try to…
The first person we contacted try to sell us a complete waste system for the sink whereas we only needed a sink plug. Also, £9.99 to post a small Jiffy Bag! Come on, I could have driven to Avonmouth and picked it up.
27 juli 2026
Antwoord van Caple
Thank you for your feedback. We're sorry for the confusion regarding the plug and appreciate your comments about the delivery charge. We'll share your feedback with the relevant teams as we continue to improve our service. Caple
Antwoord van Caple
Thank you for your review David! We're delighted your cooker charcoal filter was dispatched quickly. We really appreciate your feedback!
Emily is the star
Today it seemed that I have a problem with my antic brass waste.
I contacted Emily in Caple and she was so helpful.
I also got foc replacement to solve the problem.
I have to say that I had contact with Caple before and their customer service is prima sort . Thank you very much , really appreciated
11 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your wonderful review! We're delighted Emily was able to help resolve the issue with your waste and arrange a replacement for you. We'll be sure to pass on your kind words to Emily, Caple.
Customer service were great by…supporting changing a tap cartridge
Customer service were great by supporting me change a tap cartridge when I was missing some washers (which were rightly not included in my order because they were from a different part of the tap)
21 juli 2026
Antwoord van Caple
Thank you for your lovely feedback Paul! We're delighted our Customer Care team could help you identify the correct washers and get your tap cartridge sorted. We really appreciate you taking the time to share your experience!
Outstanding Customer Service
Customer Service was brilliant. The first thing was that I spoke to someone within 1 minute...no chatbot!
the second thing was that Emily was able address my issue immediately and guided me through the next steps. The third thing was that within an hour of me emailing a copy of my receipt Emily got back and confirmed the relevant spare part was on the way.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Hi Robert, thank you for the 5 star review! We're delighted Emily was able to help so quickly - It's great to hear you appreciated speaking directly with our team too. We'll be sure to pass on your kind words. Caple
Leaking unit - customer service
My new Waste Disposal Unit was leaking from the bottom which was a pain. I contacted customer services, and although it was outside warranty period (2 years, it just hadn’t been installed yet) they immediately offered a replacement unit. Great service and delivery is promised within 2 days.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your fantastic review Oliver! We're sorry to hear about the leak, but we're delighted our Customer Care team could help and arrange a replacement. We're pleased you were happy with the service and hope your replacement arrives safely and quickly!
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