Bought a wine cooler at a very good price on their website. Super fast delivery. Great customer service. There was a dent on a replacement handle and they replaced it for free. We had a question on so... Toon meer
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Lees wat reviewers zeggen
I needed to remove the H&C chrome plastic tap inserts to tighten the tap handle screws and in spite of trying to remove them very carefully with tape covered pliers, I damaged them. I emailed the Capl... Toon meer
We needed a replacement panel for our oven which had to come from the manufacturer which caused a delay. Oliver was extremely helpful and kept us informed, replying quickly to our queries. When were l... Toon meer
Bedrijf heeft geantwoord
Tap cartridges were a great kit and were sent speedily. Not five stars as the kit cost £12:99 and postage was £9:99 - very expensive delivery for a small item! Standard postage could or should be revi... Toon meer
Bedrijfsgegevens
Over Caple
Geschreven door het bedrijf
Caple is a UK-based, independent kitchen appliance, sink, tap and wine cabinet brand, established in 1997. We design and supply appliances, sinks and taps for modern kitchens, combining practical functionality, thoughtful design and reliable performance. We work with kitchen retailers, designers, developers and homeowners across the UK and internationally. Our products are available through our network of kitchen and appliance retailers, as well as directly through the Caple website.
At Caple, we focus on:
- Product quality – developing products with practical features, considered design and dependable performance.
- Choice – offering a broad range of appliances, sinks, taps and kitchen styles across different styles, sizes and specifications.
- Customer service – providing support before, during and after purchase through our customer service and sales teams.
- Expert knowledge – working closely with kitchen retailers, designers and industry professionals who understand the needs of modern kitchens.
- Innovation and design – continually developing our range to reflect changing kitchen trends, technologies and customer requirements.
We value customer feedback and use reviews to help us understand what we are doing well and where we can improve. Whether you are looking for a kitchen appliance, wine cabinet, sink, tap or kitchen accessory, our aim is to provide quality products, helpful service and support throughout your Caple experience.
Contactgegevens
Fourth Way, BS11, Bristol, Verenigd Koninkrijk
- 01179381900
- sales@caple.co.uk
- caple.co.uk
Have you seen us on TV?
4,6
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service and response time
Aaron was very helpful in finding stock of a part that no other suppliers were able to locate and promptly got it secured and ordered for me.
Thanks again !
10 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your fantastic review Will! We're delighted Aaron was able to track down the part you needed and get it secured and ordered for you so promptly. We'll be sure to pass on your kind words to him. We really appreciate your feedback!
We had problems with our rusty dishwasher baskets
We had problems with our rusty dishwasher baskets and contacted Caple as we were still covered by our guarantee. We were in contact with Oliver Ellis who dealt with our issue promptly, efficiently and courtesy.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your lovely review Ann! We're delighted Oliver Ellis was able to deal with your dishwasher basket issue so promptly and efficiently. We'll be sure to pass on your kind words to him. We really appreciate your feedback!
Antwoord van Caple
Thank you for your great review! We're delighted your order arrived the very next day. We really appreciate your feedback!
Thank-you
Emma was excellent organizing my two year guarantee for my new wine cooler fridge. Thank-you for your help.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your lovely review Sheila! We're delighted Emma was able to help arrange your 2 year guarantee and make the process nice and easy. Please let us know if there is anything else we can do to help. Caple
Caple Showroom Leeds
Our visit to the Caple showroom was incredibly impressive. The range of products on display and the overall design of the studio are beautiful. Lauren and Charlotte were wonderful hosts, keeping us supplied with tea and coffee while sharing their extensive knowledge of the Caple range with genuine enthusiasm.
There was absolutely no hard sell—just friendly, relaxed conversations and honest advice. The Caple products really stand out in the market, with thoughtful design details that clearly come from people who understand how kitchens are actually used. It's this attention to detail that makes the range so appealing.
We're already looking forward to our next visit, where Lauren has kindly offered to cook my Yorkshire pudding recipe—without oil—in the Sense Premium combination microwave and steam oven. I can't wait to see the results!
An awesome experience from start to finish. Thank you, Lauren and Charlotte!
5 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for such a fantastic review! We're delighted you enjoyed your visit to the showroom and found Lauren and Charlotte so welcoming and knowledgeable. We look forward to welcoming you back for the Yorkshire pudding challenge! Caple
I contacted caple support team and had…
I contacted caple support team and had a very fast response from Oliver. He went over our concerns and gave me an engineer's number for us to contact to come to our house at our convenience. Very happy so far with this service 👏
6 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your lovely review! We're delighted Oliver was able to respond so quickly and help you arrange an engineer at a time that suited you. We'll be sure to pass on your kind words. We really appreciate your feedback!
Excellent product and service
Excellent product and service and delivery quickly delivered
30 juli 2026
Antwoord van Caple
I'm glad you were happy with the service and delivery you received! Thank you so much for the review, Caple
I needed a little help with one of my…
I needed a little help with one of my appliances. I spoke to a lovely person called Chan Singh who was exceptionally helpful and understanding. They talked through what I needed to do and explained themselves very well. Thank you Chan 👍🏼
4 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Hi Lisa, thank you for your wonderful review! We're delighted to hear Chan was able to help and provide such friendly and knowledgeable support. We'll be sure to pass on your kind words. We really appreciate your feedback!
service from Caple was great
service from Caple was great, the delivery service was less impressive. you need to get better delivery.
25 juli 2026
Antwoord van Caple
Thank you for your feedback. We're pleased to hear you were happy with the service from Caple, although we're sorry the delivery experience didn't meet your expectations. We appreciate your comments and will share your feedback with the relevant team.
Willow could not have been more helpful…
Willow could not have been more helpful with my enquiry regarding an induction hob. Excellent customer service as always from Caple!
4 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thats great news, thanks for letting us know Gary! We'll be sure to pass on this great review to Willow. Caple
Hannah Cope
Above and beyond, excellent customer service. thank you !
4 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your lovely review, Carla! We're delighted to hear you received excellent customer service. Your kind words mean a lot to us, and we really appreciate your feedback!
I deal with Caple on a regular basis…
I deal with Caple on a regular basis and Willow and the team are amazing. They go above and beyond and are always helpful and accommodating. I would recommend them to anyone. 10/10 brilliant Customer Service.
Julie
4 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your wonderful review, Julie! We're delighted to hear Willow and the team continue to provide such helpful and accommodating service. We'll be sure to pass on your kind words. Thank you for your recommendation and continued support!
Brilliant customer service
Brilliant customer service, water filter was delivered very promptly.
28 juli 2026
Antwoord van Caple
Thank you for your great review! We're delighted to hear you were pleased with our customer service and the prompt delivery of your water filter. We really appreciate your feedback!
Antwoord van Caple
Hi Will, Thank you for your kind review! We're delighted to hear you received excellent service. We really appreciate your feedback!
Purchased a copper sink that has…
Purchased a copper sink that has started showing marks and copper coating coming off after just 3 months despite using a rubber protection matt and careful cleaning . Caple and distributor will not accept any responsibility as it’s just the way it is apparently? Do not purchase the copper products very expensive but low quality with no back up
3 augustus 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for sending your details over to us, this is being reviewed and we will be in touch shortly. Caple
Terrific Customer Services
Terrific Customer Services! Our washing machine had a small plastic part break, I contacted Caple, explained the problem, we had completed the guarantee on purchase, and immediately the required part(s) were identified, dispatched and arrived by courier the next day! Super job, we are impressed. And good to know this is a UK firm, Bristol indeed! Big thanks Caple.
31 juli 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your fantastic review! We're delighted our Customer Care team could quickly identify the correct parts and get them to you the very next day. It's wonderful to hear you were impressed with the service, and we really appreciate your kind words and support.
We purchased a copper sink which was…
We purchased a copper sink which was fitted in March , it looked beautiful .
The sink literally scratches and chips with very light use . Have emailed customer service but nothing they can do apparently ! We also purchased rubber mats to stop this ! Product is not fit for purpose . I have asked customer service if there is any repair kit but no !
1 april 2026
Review zonder uitnodiging
Antwoord van Caple
Hi Jacquie, we're sorry to hear you're disappointed with your sink. We understand how frustrating this must be, especially with a new kitchen.
As discussed with our Customer Care team, there isn't a repair kit available for this particular finish. We appreciate you taking the time to share your feedback, and we'll ensure your comments are passed on to our product team for review.
Great product a working fine
25 juli 2026
Antwoord van Caple
Thank you for your great review! We're delighted to hear you're happy with your product and that it's working perfectly. We really appreciate your feedback!
Using Caple was a great choice
Using Caple was a great choice, calling sales and speaking to Hannah has made me so pleased that I did. Hannah was super helpful, knowledgeable and has solved the queries I gave her.
Well done Caple and very well done Hannah!
31 juli 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your wonderful review Ian! We're delighted to hear choosing Caple was the right decision and that Hannah was able to answer your queries. We really appreciate your feedback!
I wanted some spare parts
I wanted some spare parts and the response to my request was speedy, professional and I was very happy with the service I received.
23 juli 2026
Review zonder uitnodiging
Antwoord van Caple
Thank you for your kind review! We're delighted to hear you were happy with the speedy, professional service you received. We really appreciate your feedback!
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