Caradok Reviews 51

Can’t get a refund for a returned item

Product hasn't arrived by 4 weeks. I've sent polite emails twice asking what delivery time I should expect but no reply. Then left a phone message asking for a callback to reassure me that my order was still being processed. nothing. I'm beginning to think it's another scam company.

Excellent- fast and careful delivery of fluorescent tube. Very well packed Very pleased 😀

Quick and prompt

One of my bulbs arrived smashed. I have emailed, but had no response, when I call no one answers and I get a message saying their voicemail is full. Their chat doesn't give me the option to select refund/return.

Delivery still not received weeks later
E mailed them several times to cancel as they do NOT respond to any e mails sent to them and no phone number to ring
I have contacted American Express to complain about this badly inefficiently run company.

I’m happy to change this review and not write about what’s happened if Caradok can actually get back to me.

Order placed 6th April, no delivery, no shipment notification, no response whatsoever.

Placed an order on 3 April & have received no update. Have chased via their email, the website chat (that is not responsive), their phone number, which diverts to a mobile number which goes to voicemail where the mailbox is full. No response at all which is shocking, I have no confidence in ever receiving the order which thankfully is only minimal value. Like others I wish I'd read these reviews before ordering.

Hi, i placed an order on 24/03 and still have not heard from Caradok, I have chased via their website email, the website chat (that is not responsive), their phone number and emailed directly. No response at all which is shocking.

Ordered goods on 1st March and my emails not answered. Several phone calls when I’ve been told goods just going through QC telephoned yesterday told goods would be dispatched for delivery today and I’ve had nothing. Lack of communication is appalling and no apology for lateness.
Steer clear wish I had read these reviews before ordering

Arrived promptly. Well packed. Worked.

Easy ordering process, good communication about my order and prompt delivery.

Great service, and very responsive in dealing with an issue before dispatch. The bulbs were well packaged and exactly as required. The only downside is that I can now see my face clearly in the mirror.

Struggling to find the right bulb for our antique lamp but was delighted to find the bulb on the Caradok website.
The ordering was easy and very straightforward, and the price was such a pleasant surprise that we bought ten!
Delivered with plenty of wrapping so no broken bulbs.
Absolutely delighted.

Bit slow on delivery but goods are brilliant big thanks

Very happy customer! Managed to purchase some old style lightbulbs at a competitive price with prompt free delivery, thank you.

received my order in good time.
Since writing this review I have more to add, I have now tried all 3 light bulbs and each one blew as soon as connected. The 1st one tripped my electrics, I tried one in my up-lighter lamp and it blew and also blew the fuse in the plug so all 3 were useless. I wish I'd read the reviews of this company before I'd ordered. I would now like a complete refund so am awaiting a reply to this review. Look forward to hearing from you.