Cardiff Bus Reviews 

The app is showing ghost buses. Like one was shown to have passed me. But strangely no bus was seen at all.

The worst busservice i have ever seen in any country. Absolutely abysmal. I take the 95 bus everyday from Llandough area. And everyday and I mean EVERYDAY. The bus is between 15 minutes all up to an hour late. What am i paying for?

My iff card is has gone faulty contacted sloper road and they confirmed I was in credit and to show bus drivers my receipt ticket,the drivers will not accept ticket saying they have been instructed not to accept ticket if does not match the faulty card and wait until a new card arrives,in the meantime Cardiff bus won't refund me as I had to pay fare in cash, suspicious or what?

Buses are so unreliable even google maps can’t save you from reaching your destination an hour late. The “Cardiff Bus” app is also unreliable as it says the bus will be coming but waited 10 minutes and the bus was not there as stated. Walked around 15 minutes to the next stop suggested in the app just to be told that the stop was CLOSED.

They never stop on busstop.They look in the sky and drive,worst drivers worst service and never on time.

One of the worst travel service i’ve encountered. Buses turn up late or not at all, couldn’t tell you the amount of times i’ve had to walk 45 mins home or spend extra just get a taxi. Always have problems with 1 service from Ely

Zero stars

45 was 5 minutes late I followed the bus in the tracker and it sat at the bus stop for 10minutes. I asked the driver and he just shook his head

The worst public transport company I have ever encountered. Ignore all timetables as they arrive when they feel like it!
For a capital city transport organisation, it's a shambles, and whoever manages this service needs replacing with people who are competent.
Cardiff has unfortunately become a 3rd class city with transport services to match!!!!

this has happened every single time over the last 2 years i’ve been coming here. i go to llanederyn to drop my girlfriend off when it’s dark and then wait at wellwood to get the bus back into town. almost EVERY SINGLE TIME the lazy bus drivers look at me and just drive on like i’m not even there. it’s not like i’m hard to see. i’m standing in front of the bus stop with my arm out and they just ignore me because they can’t be bothered to stop. it’s a joke

Without doubt the worst bus company I have had the misfortune to HAVE to use, trust me if I had a choice not to use them I would be delighted not too. No shows,
late, bad service, rude drivers. If Cardiff Bus and the Council think this an acceptable service for a capital city and they are trying to get people out of their cars GOOD LUCK with that. Absolute joke.

We’ve been waiting for ages, each 8/9 bus go past and say they are not in service. Been waiting for more than a hour

Worst bus company which I ever use, always late, sometimes don’t come at all. LAST!!! bus did not come, had walk all way back to home, which was 10 miles.

If I could put zero stars I would. Absolutely awful service! It's a miracle whenever a bus actually shows up and if it does it's almost always 20 minutes late or way too early causing you to miss it. It NEVER knows how to keep to a schedule. Other much more busy cities have fine bus services which collect passengers in time so why not cardiff bus?? There is never any inspectors ever, and they dont seem to do any background checks in their drivers cos most of them are the rudest people I have ever met. Swearing at passengers refusing to allow you on the bus because they dont like "the look of you". And you can almost never get any compensation because Cardiff bus makes it impossible to file a complaint and when you do it's never taken seriously. I have no choice but to take cardiff bus for a route to school and even though I enter the bus around 7:15 because of the awful amount of delays and bus cancellations I usually dont get to school until around 9:30. This isn't even the tip of the iceberg but if I listed all my complaints I would write an entire novel. Sort yourself out!! This type of service is unacceptable which is why only people who have no ther choice take thos dreaded bus service.

Buses constantly late. You never ever see an inspector get on a bus anymore.
Haven't seen one for about 25 years.
Time keeping used to be very strict but now nobody seems to care.
Waited yesterday 6th September for a number 28 in Albany road. ( 30 min service). 3 number 28 buses failed to show up. Eventually gave up the wait.
Absolutely disgusting service!

The amount of times these buses dont turn up is a joke. One bus driver said, when asked, that when they are short of drivers they just miss out buses! (With no changes to the app times). Other times buses just turn around randomly and go back the other way, not completing their full journeys end to end. Sort out your timetables if you are so frequently short of drivers, so people arent waiting hours for a bus that isnt coming!

We bought 2 return tickets from Ceppa Park to Cardiff. Bus came in on time. Brilliant. On our return we went for the 1.45pm. Ran to catch it and was then informed by the driver that he could not take us. The ticket was for Cardiff Bus and this was a Newport Bus! The next bus at 2.15 was also a Newport Bus so we had to hang around for an hour before a Cardiff Bus took us back. The only good thing was that the weather was good and we were not in a hurry. The driver said that it should be reciprocal and that the original driver should not have turfed us off. Please Cardiff and Newport get your act together. This was a ridiculous state of affairs.

Rude drivers, skip your bus stop, who don't hear the bell or say I didn't press the bell and I point out the light bell is on, so ignorant and rude.

The timetable is just decoration and serves no purpose as buses rarely arrive on schedule or not at all. Not enough disabled seats or spaces for family's with strollers.

The longest I and other passengers had to wait was 3 and a half hours outside of Cardiff met Llandaff, over 100+ members of the public students and staff waiting for hours as bus after bus flew by people were phoning up, it was a nightmare and this happens regularly, don't believe me go see for yourself, it's a disgrace.

After I stopped using the buses, only taxis or cycling now, but even whiles out cycling in a cycle lane I was hit by a bus turning through a cycle lane whiles I was parked up, then he drove off, other drivers were amazed and beeping horns at the bus.

This is zero review. Cardiff bus is not fit for purpose. Coming out of the international swimming pool with a child after their swim and only for the bus we waiting 13 minutes for not to turn up,infact it did but was out of service. This happens over and over again. It's all good wanting clean air and keeping cars off the road but there is no alternative here and if you cant drive then you can spend hours waiting for a bus. We need another form of public transport in this city and fast.

Never. On. Time.

As a student studying a healthcare course, who needs to catch a bus to get to placements for shifts starting at 7 am, the buses are never on time and I end up being late.