Care Club Reviews 

Totally brilliant. Engineer arrived promptly, and fixed my leaking toilet.
Excellent service from call out to final repair. Many thanks to all.

Excellent engineer. Knew his trade and worked professionally.

Excellent, I could not fault work done, would recommend to all

What an amazing company. As soon as I reported the job, they give me a time for someone to come out. He arrived on time and sorted my job out in 15 minutes. I pay monthly for this service and I have to say, it's worth every penny. Really fantastic customer service. And that is rare these days!

The plumber was booked for this morning but didn't show up. However, they arranged for another on for the afternoon and he did the business in seven minutes, Could have been five stars!

The engineer was so very thorough and did a good job for us. He completed the service record book and said that we would have a follow up call later in the day which we did.

First class service as usual as you would expect from care club engineers,! Quick and efficient!

Brilliant service and the engineer took time to explain my thermostat controls in simple way that I could understand.

The plumber was on time very polite one of the best plumbers they have sent out Very efficient discovered what was wrong and fixed it

Plumber very efficient professional and caring

Always the same plumber and he’s brilliant and sorts out whatever is wrong. This time the boiler leaking - all fixed!

Great service they where very nice on the phone and they came out the same day carnt ask for any more than that will be telling family and friends 5,stars from me thank you so much

The experienced engineer, Owen Bailey, worked very hard to resolve the difficult and complex problem with my gas central heating system over five-and-a- half anxious days . This required perseverance and intelligence. He was also considerate in ensuring my personal safety throughout the job.

We had two plumbing problems including our downstairs toilet which we had to switch off as it continued to flush non-stop.
We contacted Careplan who sent a plumber to analyse the problems. We had to wait several days but the same plumber returned today and quickly mended both problems. Thank you Careplan and the plumber involved.

Phoned at 11.30 , come 2.30 the plumber was there. I call that excellence

Efficient and friendly plumber, did the job perfectly.

Engineer attended promptly and assessed the problem with my bath. The necessary parts were ordered quickly, I was kept informed at all stages, and the engineer attended again 3 days later and fitted ther new parts quickly and efficiently. I received a follow-up phone call from the office to confirm that everything was done to my satisfaction. Excellent Service all round!

The Rightio engineers Mike and Callum were amazing and got the jobs done. I would recommend Care club and the engineers without a doubt. Thank you very much.

signed up to Care Club to reduce potential expenditure on plumbing. I signed in November and reported a leak from my Shower in January. They sent a plumber in the time window promised at 9:30. The plumber left at 9:45 to look for a part. We heard nothing more and at 2:00 pm, I called The care Club customer service, who said they would call me back. I still hadn't heard anything by 3:45 and again called. I then spoke to Benjamin who informed me that the part required was obsolete and couldn't be fixed, so it fell outside the terms and conditions of the agreement. They said they could offer a replacement , like for like at a cost of £560. When I said that was outrageous service and that I would cancel my direct debit, it was pointed out that the only way of cancelling the contract was to pay for the full 18 months, as i was beyond my 14 day cooling off period. I eventually got my shower fixed / replace for £312 and despite lengthy talks , which I had to make to their " Customer Service " department, to Salma and Aimen, no concessions were made , even though I offered to pay for half the contact to end it for effectively no service or anticipated service whatsoever. I have now paid the full 18 month total £190,as I am heartily sick of my dealings with this company.